The room I stayed in was very disappointing. It wasn’t very clean, with thick layers of dust on the lights, tv, light switches and behind furniture. There was mould throughout the bathroom and the entrance area to the hotel room. There was dried liquid on the bed head, mould around the man hole in the bathroom and around the ceiling and on the door frames. It was a mouldy sludgy texture on the door frames (easy to wipe clean) but hadn’t been cleaned in a long time. It was very gross. The corners of the entrance into the hotel room on the tiles were extremely dirty. It was not very clean or well looked after. The carpet was frayed in spots. The lamp shades were clearly dirty and had old stains on them. The walls had scratches and marks all over them. The balcony was dirty, the tracks of the sliding doors were extremely dirty. The fan wasn’t working in the bathroom. Huge amounts of mould around the hotel room. The photos looked nice but we were completely disappointed. We could have gotten a better cleaned room in a motel for a cheaper price. Rydges, do better. Also, the foyer in the hotel looked disgusting with the tiles that have cracks in them that collect the black dirt. Resultant was dead because it doesn’t look very inviting , so dated

The view, bed and location were the only good things.

Stayed in July 2024

Was expecting more for price. Hotel felt a little tired.

Family suite well set up with separate bunks. Great location near Muddy’s.

Stayed in June 2024

We were quite disappointed with our stay. We found the following things: - there was no body wash in the dispenser - toilet was leaking - toilet roll holder was loose on wall - air con did not work overnight

Ease of check in

Stayed in June 2024

The lack of appliances, crockery and cutlery. A very outdated tv.

Location was great

Stayed in June 2024

The property is very tired and needs extensive renovations. E.g.Restaurant lighting was poor. Woodwork round pool needs painting. Some stains in bath ?Rust. Service panel to pipes in bathroom seemed to be falling off. Plastic toilet seat difficult to maintain in”up” position

Very nice staff.

Stayed in June 2024

Wished we had a queen bed

Was in good location

Stayed in June 2024

Strong chemical smell. Some fittings U/S. Fan - 1 speed - Flat out. A/C Freezing. Unable to adjust. Elevator sloooooow.

Staff freindly, Helpful

Stayed in June 2024

Not much view for the rooms at the back. Restaurant does not have enough Vegeterian or vegan option.

Convenient location

Stayed in June 2024

Space and location

Stayed in June 2024

The room and amenities are all very old. It looks much better in pictures.

The location is close to the Esplanade.

Stayed in June 2024

All good

Very clean comfortable room fabulous heated pool adults only resort

Stayed in June 2024

Extremely loud, woken every night and morning by people outside room on ground, could hear water pipes and fridge extremely loud. Air con makes room either freezing or stuffy/dank without it - is actually a note by the switch recommending don’t leave on all night or too cold. Pools require update and require clean deck & chairs. Buffet breakfast very average for price.

Good location, large room size

Stayed in June 2024

First, when bathroom is neglected and not clean in a prestigious hotel, nothing looks well. The reception staff did the bare minimum and not more. Extra charge for parking but when functions held over the weekend, parking not monitored and not leaving the hotel guests parking.

Hotel location as expected. Not exactly in the bustling centre but in walking distance.

Stayed in June 2024

Nothing really

Close to all but far enough away quiet location

Stayed in June 2024

Hard pillows. Dirty old clothing on roof outside our balcony.

Stayed in June 2024

I think parking shouldn’t be an extra. When I was there the tennis courts held a lot of water

The value for money is excellent it’s nice and clean very comfy to stay at. The staff have always been super friendly.

Stayed in April 2024

It was close to the city

Stayed in April 2024

Pillows not very comfortable

Everything

Stayed in April 2024

Our room was very basic especially when online it showed a different room for the one that we got.

Happy hour and breakfast

Stayed in May 2024

Staff was very kind and helpful. Breakfast was varied and delicious, and our bedroom very spacious and comfortable. Also the location is perfect, easy walking 15 mim to the city center. We are very happy with our stay!!!

Stayed in May 2024

Nothing

Excellent breakfast .... Exceptional staff and service

Stayed in May 2024

Everything was minimalist. Only 2 towels in the bathroom plus 1 hand towel and 1 facecloth. 1 Toilet roll for 2 people. Room service use is extra charge, menu is small and peculiar. Pizza was like eating raw pastry with large strange tasting toppings. We ordered strong pot of tea for 2 but got a cardboard cup of hot water with 2 teabags on side. Strange. We had a kettle in the room. !!! We then got charged $9 for tea plus $5 for delivery?? Nobody to help with luggage. Was shown where the trolleys were and told to 'help yourself '. 84 year old guests. I think for the price paid we should expect more.

We paid extra for the upgrade and it was worth it for the view. Staff were polite and helpful where they could be.

Stayed in May 2024

Although had to ask a few times for more tea cups to be brought to room also got given pool towels with holes and stains all over them

Beds where very comfy

Stayed in April 2024

The entire property is run down. Corridors, skirting boards, ceilings all in low repair. Printed signs stuck with blu tac on each floor from February communications. Breakfast restaurant lacked atmosphere, attention, love and walls had old drink spillage visible from tables. Bar was manned only if you asked and it was very basic. Nothing to suggest you should stay in and have a few drinks. Pool bar and seating still set up in the pool but the window to the actual bar was build in so no service. Pool guests expected to get dry, leave the pool area, go to the bar, order, wait and then carry beverages back out to the pool area to enjoy. Room was clean on the surface but very dirty under benches, in corners, under sinks etc Lack of maintenance in grout, vents, access points falling off.

Staff were welcoming Scaffolding was up in the reception area with painting in progress (encouraging that some work is commencing)

Stayed in April 2024

3

3

Stayed in April 2024