Whirlpool bath didn't work but not really a huge thing

Staff were amazing and helpful

Stayed in December 2024

The room was like a sauna when we arrived. Air conditioner leaked, set on 26°C and did not cool the room, note on the wall stated not to set below 21°C, we tried lower than 26°C and it leaked more water onto the carpet, if the property knows that this is an issue get the drain fixed, Kalgoolrie is hot. No coffee with breakfast, you had to pay if you wanted coffee, breakfast was continental only and for hot breakfast you could pay more but not on a Saturday or Sunday as there is no breakfast chef on duty. This needs to be disclosed when booking that it is continental only. This hotel is tired and is not what it used to be, it rates itself as 4.5 stars, its not, 3.5 maximum, have stayed a few times over the years and unfortunately it has got worse, Rydges need to be careful, there are new hotels coming to Kalgoorlie. Sorry but next stay might be the Plaza or somewhere else. Breakfast staff not very attentive and seemed to not really care, but we have to keep in mind that this is Kalgoorlie. The check in person was less than enthusiast and seems to be confused when asked a question. Dirty plates and glasses around the property were seen over the three days. For a Rydges property this is really not the standard it should be.

Room size was OK. Wine was OK when swapped for a white instead of a brut.

Stayed in December 2024

The villa pool needs some sort of shade.

Spacious and lovely.

Stayed in December 2024

Booked online for $520 approximately then when I arrived and paid for the rooms I was charged $ $426 twice . So I paid a total of $852. I did go and question it at resption, an said each room had $100 bond. So $520 for 2 x rooms + $200 = 720. And they have not returned my bond money or the extra they charged me. No happy with the experience.

Comfortable beds

Stayed in December 2024

Upon check-in, the South Asian at reception didn't understand why I wouldn't want to be allocated room 13 (if Rydges will employ foreign staff, they may need to be briefed on Western culture). "Breakfast" was not even "Continental". We were not told beforehand there would not be hot food. Minimal options for food, all store-bought. Coffee and tea only available upon request, but even this was not informed to guests. While I ate, two lots of guests came in, saw the spread and left, disappointed. Reception checked me out early for some reason. When I went to get my key card renewed, the receptionist did it wrong, meaning I had to go back to reception a third time, where she questioned my ability to know how to use a keycard.

Seems my room was upgraded (but only after questioning the initial room allocation)

Stayed in December 2024

Nice clean area comfy bed and love the spa

Stayed in November 2024

Cleaning of the room & updated furniture. We had 1 dining chair inside room & used 2 outdoor chairs as our replacement. The staff said fully booked, so no spare dining chairs. The carpet was vacuum 1day after 3 days stay. The bathroom floor was not vacuum after 4 days stay. Staff very pleasant, but also because of storm on our 2nd day, no room service, we were fortunate to have adequate food in room.

Stayed in November 2024

Restaurant

Spa

Stayed in November 2024

Nothing

Beautiful

Stayed in November 2024

Wrong reservation. Had booked an 2bedroom apartment, cause it had a spa bath, and bedroom configuration worked for our group. I went to check in, and they put us in a completely different place (a new villa). Wrong bed configuration, no bath, had to pay more for villa, it was dirty. the room rate came with breakfast but they tried to charge us for breakfast on check out. Bottle of champagne 200- can get it at liquor store for 80. Expensive rooms that weren't clean properly. Had to ask for new bed sheets or else they just remake bed with already used sheets. Pool dirty. Food for room service always came cold. They charge you for extra bed( cool understandable, but a cot??? Come on.) and the cot wasn't clean. They have shitloads of miners accomodating the place, you would think rates would be a lot cheaper. I would give this place a miss. I stay there frequently aswell, but never again.

Breakfast was ok. Staff were great.

Stayed in October 2024

The shower was dirty. Bar fridge had nothing in it. Balcony was ĺp back fly screen needs to be clean. The shower head needs to be replaced too. WiFi didn't work for the first 3 hours of check-in at L

How quickly i got a room as I needed it urgent.

Stayed in November 2024

Super comfortable

Stayed in October 2024

The staff were so kind and caring, when they found out it was our wedding night they gave us a complementary bottle of champagne.

Stayed in October 2024

Coin operated machines in laundry room, should be updated to card. The sliding screen door was off its tracks on arrival. Took a full day, plus follow up & be repaired.

Ground floor, poolside, quiet. Generally clean and tidy. Handy, ample & secure parking.

Stayed in October 2024

The attitude of the staff at the front desk. I was charged for two rooms despite my authorising one room charge only and my travelling companions being asked to pay for their room on their credit card.

Spacious rooms

Stayed in October 2024

N/a

Clean & comfortable

Stayed in September 2024

nothing I can think of

Very new facility, spacious and well fitted kitchen.

Stayed in October 2024

Loved the room

Stayed in September 2024

the rooms are dated now also a bit off-putting all the water stains on the ceiling in the bathroom, grout was a bit mouldy, bed was springy and not overly comfortable at all. couldn't have the a/c under 21 degrees as it would leak. only free to air tv, no clock or speaker in the room. was really quite average not sure how they are a 4 star rating!

Stayed in September 2024

We didn’t like being approached by dogs that were staying there, we didn’t realise dogs were allowed. The rail in our mini fridge door was broken so we couldn’t use the fridge properly. No big deal and certainly doesn’t take away from the relaxing and great holiday we had.

Beautiful grounds and rooms very relaxing environment. Excellent housekeeping always replenished our towels, milk etc.

Stayed in September 2024

Smart TV wouldn’t connect.

Very spacious and comfortable room with fantastic king sized bed.

Stayed in September 2024

Had to drive to get anything but other than that a great hotel.

Clean modern hotel . Great secure gated parking. Nice gardens and pool.

Stayed in September 2024

nil

room and bed

Stayed in September 2024

Although the photos looked good, these were taken years ago. There is no decor in the rooms anymore, bathroom shelves are bare and empty (nothing like the pictures), TV is small, free to air TV from 10 years ago, and bathroom had mould in the grout in the shower. Also no sound deadening between walls or ceiling, heard the room above us take the longest leak I’ve heard at 2 o’clock in the morning. Not to mention house keeping wheeling their carts at night outside along the brick paths. Almost like it was in the room itself. And if you wanted room service? Good luck, because they don’t offer anything, and if you do want anything you have to go to reception to pick out something from a deli style setup next to checkin. Don’t bother checking the minibar either because it’s empty. Not even a bottle of water. Bed wasn’t good either, no duvet cover on the quilt and the bed is well worn so much that you sink in to the middle of the bed.

The spa in the room is the only good thing going for it.

Stayed in September 2024

superbly comfortable beds, quiet, good parking protected behind fence, microwave, fridge and crockery cutlery.

Stayed in September 2024