Cleaning should be free for stays over 3 days

facilities and activities on the resort.

Stayed in December 2024

Entire place could do with a top-to-bottom scrub. Place was clean, but not fresh.

Centrally located and we chose for the fun pool play area - which our kid loved.

Stayed in December 2024

The amenities at the resort make good value for money and staff were kind enough to accommodate special requests

Stayed in December 2024

The buffet breakfast was exceptional

Stayed in December 2024

Just a suggestion especially in summer. Make sure there are ice cubes ready to go in the freezer.

Pool, kids water play, buffet.

Stayed in December 2024

House keeping didn't clean very well prior to arrival. Rubbish left behind and clothing from previous booking. Person checking me in couldn't find my booking, told me to walk around and come back soon.

Pool is great for families

Stayed in December 2024

Qr code should work for drink service by the pool. You would have made alot of money from us if we didnt have to go inside to order. Pool Service would be great. Around the pool gets so hot hard to walk

Amazing kids facilities Splash park great Close to Hunter valley gardens (xmas lights) Easy and good parking

Stayed in December 2024

Had problems with the TV on arrival so we were upgraded and given $50 credit for the inconvenience. Second room it happened again but the technician was able to fix the problem. TV still had issues on and off which was annoying for us with kids. Apparently other rooms had issues too. Room only had a kettle, no coffee machine. Just little details that we felt could be looked at to make the resort a bit more updated. The water park is great but felt it needs refurbishment and something on the floor so kids don't slip. My daughter fell numerous times and on the last fall cut her lip. It's quite dangerous even though we supervised and went on there with them. It's such a great activity for them but just if the hotel can review the safety of it.

Having stayed here before under Crowne Plaza we knew to expect a good standard. We were happy to see that breakfast was still really good and the in service dining options were too. Very family friendly with the water park and main pool being big and shallow for the kids. We love the ease of the resort in that it is close to all the local events (The huntervalley Gardens Christmas lights were beautiful). Could easily come and just stay at the resort with so much to do for the kids and with restaurants on site.

Stayed in December 2024

Food was very poor

Pool area great for kids

Stayed in December 2024

Great resort, fabulous amenities, good food, friendly staff. Corrine near the self-serve kiosk was very friendly and helpful. I saw her at breakfast the next morning after check in and she came up and said hello and made sure I was happy with everything.

Stayed in December 2024

My villa 501 502… I booked a 2 bedroom villa. I got a 1 bedroom villa with a disabled toilet with a separate connected 2nd room via a very noisy heavy door… whilst it’s great having access to disabled facilities if you are disabled - our bathroom was a wet room that flooded when you had a shower in the disabled shower… The basin was small with a disabled tap so there was no room to spread out your toiletries just two tiny shelves …The living room was sterile…. No pictures on the walls you look at when you sit on the hard sofa … lots of roaches … at least 4 in 2 days …

Proximity to cafe pool tennis and facilities

Stayed in December 2024

That the pool closes at 7pm, and how the pool sign (haven pool) says open til 8pm, the TV says open til 9pm had to get confirmation from reception who said 7pm, you need to correct this confusion.

Loved the haven pool, buffet breakfast (food was cold)

Stayed in December 2024

Room was good but our bath towels had yellow stains on them so that was not great. The balcony was also not clean at all. Didn't want to use the balcony at all which was a shame.

The water park is fantastic for families with kids. Hours of fun. The buffet breakfast was amazing also. Great food, great selection, great coffee and staff were friendly and accommodating. Beds were very comfy.

Stayed in December 2024

Dinner was wonderful

Stayed in December 2024

Would love a poolside shower to rinse off before getting in and out. Pool bathroom door wouldn’t lock so I had to stand on the door while kids used the bathroom. The kettle in room didn’t work, toaster lever was missing so we had to press down on a small bit of metal to get it toasting. We are not fussy people so that didn’t bother us but the staff are so helpful so if you find yourself in that situation I’m sure they’ll be more than happy to help. Theres a lot of rooms and a lot of people working to make sure your stay is great so just ask.

We stayed in the East Village which is behind the pool area . It was accessible and made it easy to walk over to games room, restaurant and pool. The bathrooms had full size shampoo, conditioner and body wash and ample amount of soap and towels. I was very surprised and impressed with that! Most resorts have those teeny tiny plastic bottles that are one time use- these can be easily refilled reducing waste and giving the patrons ease of mind knowing they have enough for showering. They use the “Thank you” company for toiletries and that’s a big thumbs up from us. We stayed during super hot weather but there was enough space in our villa to just chill and with air conditioning and a tv in each room, everyone could just relax after a day at the pool. We were given tea towels, dishwasher tablets and liquid for hand washing, sponge and the plates and cups were all spotless clean.

Stayed in November 2024

It was expensive. They didn't restock the toasted sandwiches, knowing many guests were at a concert. Late night room services choices weren't good. They didn't refill our soap. When I called down tio reception, no one answered

The bed was comfortable, the room was clean. Great buffet breakfast

Stayed in November 2024

The white towels in the room were stained. The complimentary tea/sugar/toilet paper were in short supply when we arrived and we attempted to call: reception, concierge, house keeping - noone answered the phone. We had to continuously walk over to the main building. We ate at the grill and the food was not overly impressive, overcooked, overpriced. Given this resort caters for families as well as singles, put more inviting menu items for children such as chicken nuggets, spaghetti! We tried to shop at the gift store and although it was advertised as 24 hours, we had to ask to have someone attend and they told us to hurry up as they were closing. The foyer to our villa was dirty and dusty. I didn't realise that the door pass got you into your room but you had to make sure you locked it again. I accidentally walked into room 842 so I'd say this guest was not aware of this either. You shouldn't need to get the Internet Passcode from Reception - it should be given on check in - Assume all clients need the Internet.

The hotel amenities were excellent as was the villa (841)

Stayed in November 2024

The cost of Breakfast is a little steep. Should include with package. Advise upon checkin of the prepayment deal which is cheaper than paying on the day.

Facilities on site are great

Stayed in November 2024

Double beds in the room. A larger bed would have been much more comfortable

Love the facilities. Buffet and pool areas were excellent.

Stayed in November 2024

The room could have been more stocked with basic supplies, we had no plates, cutlery etc to eat any of the food we brought with us. Otherwise everything was great

Great facilities, lovely room, lots of options to do within the resort

Stayed in November 2024

Property was slightly outdated - kids rides were closed, villa had a spider problem

Great facilities on site for kids

Stayed in November 2024

I really did not like how I decided one morning I will take the kids and go to breakfast only to be told that they bump the prices up if you have not pre booked breakfast! We are on a holiday and don’t know when we will decide to have the buffet breakfast. This is the first time I have come across such a setup. Please review it!

It had everything for the kids and for adults

Stayed in October 2024

It was hard to sleep with the noisy hum of a very loud air vents. It made no difference whether the air was turned on or off. It sounded like running water but the noise came from the air vent, day and night for the entire stay.

Great amenities, very clean with plenty to do. Great restaurant & bar with adults only pool. Day spa was also amazing for a couples package.

Stayed in November 2024

Few amenities in the room were missing like napkins, toiletries like moisturiser, shaving or toothbrush kit, no mini bar or complimentary drinks etc

Pool facilities, Buffet breakfast, brewery, location

Stayed in November 2024

There was an issue with the sofas in the lounge. There were some stinging bugs infested under the sofa material probably ants, that stung my Grandson and I. The cleaners vacuumed the sofas and put sheets over the top. No recompense offered.

Overall I liked the property.

Stayed in November 2024