very pleasant atmosphere

Stayed in January 2023

the beds weren’t overly comfortable

the pool was a great size and clean. The rooms were good sizes

Stayed in January 2023

Feels a bit outdated and overall everything is expensive due to the resort situation with limited restaurant choices

Room was comfortable and quiet

Stayed in January 2023

nothing

convenient

Stayed in November 2022

swimming pool too cold

spacious room, very clean

Stayed in November 2022

Both breakfast & dinner buffets were a bit too expensive

Spacious room and good customer service provided by all the staff. Shuttle bus service very handy.

Stayed in December 2022

It was perfect! If I have to think of something, I'd love for the reception to sell stamps on the days when the postoffice is closed.

MASSIVE room. I almost felt embarrassed for travelling alone. :D It was great with a huge bed, table and chairs, armchair and outdoor patio with furniture. The bathoom was also great and my shower even had a marble bench. Great for shaving legs, thank you! I asked for a quiet room and got the room second furtherst away from everything. Did not realise how far that was from reception but def worth it for peace. Worth mentioning though if you have limited mobility. Great pick ups to airport and excursions and easy to book on the spot too. Staff very helpful and helped to book packed breakfasts for early excursions. Food at the hotel was great with local/authentic dishes clearly marked. Do try the beetroot risotto!!

Stayed in November 2022

Limited food choices if there for more than 3 days.

Location for tours, pool and the activities. Rooms are good size bathrooms updated. The pool itself is great and given you take time out for siesta during peak of the day beds are comfortable

Stayed in December 2022

The coffee was inconsistent ,

Breakfast was excellent, fresh good quality food, helpful attentive staff

Stayed in November 2022

No way anywhere near a 5 star property. On arrival the door staff were not at all helpful, nor was the reception lady and the room was not ready. Funny that the staff in Desert Gardens Hotel which is only a 3 star hotel were so friendly and helpful compared to Sails staff!

Good location and excursions. Kim from reception assisted greatly in correcting his colleagues failures.

Stayed in November 2022

The air conditioning unit simply didn't cool down the room. I've read about this issue at Sails on a couple of other review sites and it's something that they really need to attend to. The only way we could get the room vaguely cool, was by opening the doors to the terrace at night time (leaving the screen doors locked). This was mildly effective, but not ideal given it let the early morning light in and of course, was not incredibly safe. The website for "Ayers Rock Resort" is not good enough (several glitches). For example, you're asked to create a profile after booking, yet once I did this, there was no sign of me in the system (I booked on Booking.com) and the system just wouldn't recognise me. What on earth is the point of the customer spending the time and effort to create a 'profile'? . Apparently you're meant to add your own booking. I found this absurd and again, a complete waste of time. After setting up my profile, I was prompted to book tours on the Ayers Rock Resort website. I went to book an extended helicopter tour for the sought-after sunset flight on a particular day. This was showing as booked out on other websites and I was thrilled when it showed as available on the Ayers Rock Resort site. I booked and paid for the flights (or so I thought) - I was even sent a confirmation email by Ayers Rock Resort. But lo and behold, another website glitch. There was no valid booking. This isn't good enough for any business, let alone a major resort! Get your act together guys.

Stayed in November 2022

We have been traveling around Australia and experienced a variety of quality hotels, apartments and restaurants. Whilst we appreciate this area is further afield than most resorts we felt it was overpriced. The accommodation was not of a high standard considering the cost. The food at the resort was generally below average and again overpriced. We wouldn't have missed going to this area but the accommodation needs some upgrading to match the cost incurred.

The experience of visiting this area was great. The staff were all very helpful, friendly and professional. The pool area was nice and well kept.

Stayed in November 2022

housekeeping did poor job and irregular

location.. foyer & big rooms

Stayed in November 2022

the staff could be more helpful

location

Stayed in November 2022

Front desk person’s response was so bad. She promised to call me when the room is ready, but no call at all. When I asked her our luggage is already in the room according to the porter, but she told me that room is not ready even though the luggage is there. She stressed with very strong tone that she will call me once the room is ready. I did not receive any call and joined the tour. After coming back from the sunset tour and I checked in without any call.

location was good.

Stayed in November 2022

The pool and surrounds was a bit dated. For $780 per night, I expected something a bit more special but it was lacking in facilities. We stayed 2 nights to check out uluru and surrounds. It is full of international and domestic tour groups and very busy pretty much all day.

The service was friendly and the room was modern, clean, high quality beds and linen, and furnishing. The bathroom had the wonderful shower heads and handheld. Really lovely toiletries made from aboriginal sources. It also offered some free activities for kids like painting at various times of the day which was a nice touch!

Stayed in October 2022

Very slow food and beverage services, plus errors in delivery.

Central location and excellent AAT/Kings services. Everything worked well

Stayed in October 2022

The food is quite boring and if you have allergies - very very limited . Coeliac beware - gluten free is almost non existent- sadly

The property is very clean and newly renovated bathrooms are very nice .

Stayed in September 2022

food available for room service - limited and not great

pool and breakfast - lovely rooms.

Stayed in September 2022

pricey meals!

great ambience, good service, nice pool, good rooms

Stayed in September 2022

Large spacious room, superbly comfortable and quiet, great selection of pillows and friendly staff. Restaurant choices wonderful and had dinner by the poolside bar with exceptional quality of food and service.

Stayed in September 2022

staff could have been a little more helpful very expensive rooms

Lovely decor, very clean and quality dining

Stayed in September 2022

No comment

great location

Stayed in August 2022

Could get the secure free wifi working

Food. Experience closeness to everything. The tours

Stayed in August 2022

Perhaps some of the dishes was a bit too “fancy”, i.e. the mussels we had a the restaurant should have just been in the good old white vine sauce

All food-services was great, good quality and reasonably priced

Stayed in July 2022