This is not 5 star accommodation - the pool chairs were scarce and situated in awkward space - the pool towels were made for children & felt old & tired - the bathrooms are old & tired - the best thing was the location - these rooms & facilities are not 5 star and should not be advertised as such.

Stayed in October 2024

Good location, clean and quiet

Stayed in October 2024

A little too light touch, no room clean for a 5 day stay. No Nespresso coffee machine, only instant so need to walk to another resort to get a coffee. Only a vending machine on-site.

Excellent location, friendly staff, clean.

Stayed in October 2024

The room was very small for the price, the balcony glass door was very difficult to lock, the bathroom door was difficult and noisy to open, there was no way to block out the outside lights from the bathroom window or the pool lights, the bed was terrible, pillows dusty, central point of the room is the kitchen tap which is depressing, balcony was NOT private with people staring from other balconies and the pool straight into your room, safe is not as advertised and unable to fit a laptop let alone even a small camera, air conditioner was really noisy, you get woken by the pool gate, people dragging furniture about and talking outside, washing machine is outside and people chat outside your bathroom window, you can hear the traffic in the mornings, tv foxtel didn't work, badly layed out hotel room falsly advertised as an "apartment" with stretched photos. "kitchenet" was a pointless waste of space unless you eat frozen microwave meals which won't fit in the freezer. Window shutters are pretty but pointless and the pool lights blind you all night!

Location was good. it was an easy walk into both town and the beach. The gardens and front were very nice.

Stayed in September 2024

The Airconditiong blew straight on to us , very uncomfortable and we couldn’t change it ! And the hot water was just warm if you added cold water it was to cold

Location and the pools

Stayed in September 2024

Very confined space in room and on pool deck. Very limited amenities in room

Direct access to pool and location good.

Stayed in September 2024

Only disappointment was the close proximity to other rooms. Felt like we were in a fish bowl, having to leave the shutters closed most of the day

Great room very clean and perfect for our weeks stay

Stayed in July 2024

quite and in walking distance of port Douglas center\ beach

Stayed in June 2024

Ant infestation. The bath had 1000 ants in it.

Location and furniture where nice

Stayed in July 2024

Room was so small you couldn’t move and the balcony was even smaller

Location is perfect

Stayed in July 2024

A total let down on communication about our return airport transfer. The transfer company apparently let Shantara know that there was a change in collection time which Shantara omitted to pass onto us. Hence a stressful and catastrophic situation in getting to airport for homeward flight

Well equipped and in a perfect location

Stayed in April 2024

No facilities, staff unhappy

Location

Stayed in January 2024

The mattress was very old and uncomfortable. Duvet was stained and old. The rest of the bedding unexplainable.

Staff were helpful Location good

Stayed in September 2023

The room was quite small and dark.

Lovely pool area

Stayed in August 2023

Room and balcony was tiny, no cleaning unless you stay for a week and the pools were in the shade basically the whole day.

Great location, parking available.

Stayed in July 2023

The only down fall was the kitchen utensils as they were limited.

I liked the location, vibe of the resort and how quiet it is was wonderful.

Stayed in April 2023

Studio room was too cramped. Unless you had a swim up room you had little direct sunlight. People laid towels on seats to hold them, then rarely used them

Location was good. Overall the resort was OK.

Stayed in May 2023

completely dissatisfied with Shantara Resort.

Stayed in January 2023

All the rooms were compact and overlooking the pool, it made us feel uncomfortable using the pool. Small balcony again facing the pool and other units so minimal privacy there. Flat pillows causing uncomfortable sleep and neckache.

Very friendly and helpful reception staff. Location was excellent, very close to the main street of Port Douglas where all the restaurants are and to Four Mile Beach. Lovely and quiet at night.

Stayed in January 2023

The room was smaller than the pictures made it seem and I wish that the layout they provide had approx room measurements. The tv worked but was broken in that there were distortion lines through it. They claim to have Foxtel but it's only sports and daytime dramas, no movies or docos. Their wifi doesn't support Chromecast streaming. Clearly caters best to anyone over 45. Might also want to think about the wording and sentence structures in their welcome packet as some information is misleading.

The room was air-conditioned on arrival, the common areas and facilities were clean, the resort was quiet, and was a great location to the main street, beach, and other activities. They also gave us a bottle of sparkling pinot for our anniversary.

Stayed in November 2022

no couch & table too close to bed room too small could not get space at the pool

easy to walk to town

Stayed in October 2022

Pool was in shade for most of the day and not enough pool chairs

Clean, modern

Stayed in July 2022

Rooms are tiny and you can hear people around you on other balconies. The noise from the barbecue floats up and can also be noisy. We were there for 5 nights and our room did not include any cleaning service.

Location was good.

Stayed in August 2022

small rooms

beautiful entry and quiet

Stayed in June 2022