The property is clearly going through a constant refresh. The restaurants were amazing, and the staff could not be faulted. Whilst our stay this time was short our next stay will be longer.

Stayed in April 2025

I didn't like the sandy areas (but that's mostly personal preference) and the sand travelled to other areas like the cabanas (which were super expensive). The food at the hotel isn't great and it costs $8pp 1-way to get a shuttle to town (we tried walking it once and suffered in the heat).

Wonderful resort with so many pools to choose from, we went in March-April and it was empty so we always found chairs and an umbrella to sit under. The staff were accomodating, the drinks were good, our room was massive, plus the resort is so beautiful with lots of flora and fauna.

Stayed in April 2025

virtual concierge!!!!

as expected

Stayed in March 2025

The check in was extremely slow considering all of your details are already in the system, this needs to be improved. The room was rather noisy from the hall side with noise from everyone in the hall and when they entered or exited their room and the door shut. Very loudly. It came straight through the door. You had to get out of each pool to get to the next one. To get to the swim up bar we had to exit 3 pools. The bar staff in the swim up pool were friendly however very slow. The wait time for meals at the Feast was very slow. The overall cost was rather expense but worth it, however, prices for drinks and cocktails well over priced considering the cost of the room.

The facilities,

Stayed in March 2025

Being on level 3 with a toddler wasn’t the best but we managed with the lift once we figured out there was one at the end of our corridor.

We stayed at the Sheraton for 5 nights with our 2 year old son. He absolutely loved the pools and we loved that we could relax even with him. The staff were all very helpful, lovely and professional. The breakfast Buffett was a hit for our family. We recommended hiring a car if you wanting to check out Port Douglas as the resort is quite a distance from the Main Street.

Stayed in March 2025

The hotel is quite old and there are lots of signs showing this. Paint peeling, mould and dirt were apparent in quite a few places. Definitely a bit of mould in our room.

The hotel is in a great position and massive with many options for dining. The staff were brilliant. Friendly, helpful and caring.

Stayed in March 2025

Beds were a tad uncomfy with the mattress being abit hard in our room

The pools were amazing! Little to no noise which helped with the relaxing

Stayed in March 2025

Nothing

Absolutely loved the breakfast and staff are absolutely fantastic

Stayed in January 2025

Pool facilities. Lovely dinner at Lagoon Restaurant. Enjoyed the golf. Also the massage at the spa was amazing.

Stayed in February 2025

Early morning hogging of sun lounges was a bit problematic (resorts should not allow this practice). Some resort guests that reserved them early morning by placing towels etc down, didn't come back to use them until later in the afternoon (likely after their day's activities). This needs to be stopped. Denial of access to pool towels before 10am (from poolside bar staff) was ridiculous for a resort built around several very large lagoon pools, especially at 98% occupancy. Some of those bar staff were a bit rude at times and not at all helpful. Some were even arrogant as though they were being bothered by guest requests or by providing us a service. It's their job 🤷‍♂️. Daily room servicing was very hit and miss. Sometimes they'd knock at 8:30am, and other days we would be contacting the front desk/housekeeping at 4pm-4:30pm asking to have our room serviced. Don't think the floors were vacuumed or mopped once during our 8 night stay. Towel replenishment was also a bit hit and miss - the later in the day our room was done the less likely we'd get a full set of fresh towels. Housekeeping staff were generally very helpful and polite. The buffet breakfast was awesome, but the space can't cater very well for guests when occupancy levels are high. Not sure how this can be fixed - long waiting lines any time after 8am kind of forced us to get up earlier than usual when in holiday, in order to avoid a 30 minute or longer wait for a table. We learnt our first morning not to sleep in until 9am.

The resort was Awesome. Very comfortable suite and public areas. Choice of restaurants and bars was terrific as well. Food was very good, fresh and tasty, from Breakfast through to Dinners. Choices by the pools was really good too. Not just the standard deep fried offerings we've experienced at other higher end places. Plenty of lagoon pool areas to swim, though being up in the tropics they were all "toasty" to swim in. Lots of facilities to use (though the typical earlier morning sun lounge hogging was rife). Most staff you very helpful. Check in and check out were a breeze. Concierge staff and check in staff were awesome. Super tasty Buffet breakfast was a terrific way to start the day.

Stayed in January 2025

The ironing boards need to be replaced. They’re extremely tricky to open without injury. Having to pay to use the poolside cabanas. Having to stand in a cue for up to half an hour to get a table for breakfast because they only open one restaurant and you can’t book. Some days we had to contact housekeeping for towels because they didn’t leave fresh ones when cleaning the room. We were told this was because they were short of towels, which is not the fault of housekeeping, but pretty inexcusable for a 5 star resort.

The tropical gardens are really beautiful and the pool is also lovely.

Stayed in January 2025

The pool was very warm.

The breakfast was great, lots of options to choice from. The pillows were amazing, so soft.

Stayed in January 2025

Some aging apparent - in pool and around parts of room. Gym undergoing renovation and alternate option in country club not as convenient as hoped with less welcoming staff.

Great breakfast. Very friendly and helpful staff. Staff throughout were friendly and polite.

Stayed in January 2025

The facility was beautiful. Nice swimmingpool and very good breakfast

Stayed in January 2025

The mattress was old and used the bed was very uncomfortable.

the pool and the pool bar

Stayed in January 2025

Room was smaller than expected but enough. Beds were only double not queen and seemed misshaped/ worn! Lagoon pools were dirty, floor coverings of pool cracked and lifting up. Painted areas faded.

Overall nice place, location, layout was nice

Stayed in January 2025

Having queen beds instead of double would make a huge difference. We paid around 700 per night which should be sufficient for 2 adults 2 kids but left a night early because the beds were too small to be comfortable with 2 ppl however we shuffled.

Stayed in January 2025

Worn and old, not a five star hotel anymore

Nice staff, clean

Stayed in January 2025

It had everything our family needed

Stayed in January 2025

Breakfast quite chaotic No entertainment Felt empty yet occupancy was high, that could be an advantage for some.

Location

Stayed in January 2025

Used coffee Cups and glasses weren't changed in our room. The communal areas probably need upgrading. It's quite an old hotel now. More like a 4 star rather than 5 star.

Loved all the pools. Thought the staff were great. Really nice bedrooms too.

Stayed in December 2024

We requested a king bed instead of 2 double beds when we originally booked in November 2024. We had to request and call reception a few times to get moved into the king bed room. We arrived at hotel at 11.30am and only got moved into the king bed room around 6pm.

The king bed room, buffet breakfast, pools, restuarants and bars were all above average.

Stayed in December 2024

Basic meals I.e toasty was quite expensive. Room service arrived after 2 hours.

Beautiful place in a tropical location with wonderful facilities I.e pool.

Stayed in January 2025

It seems the staffing has slipped immensely with literally no one knowing the answer to any question. It felt like there was a lack of control with no rules or any inconsiderate behaviour being dealt with. There were children everyday sitting at the pool bar and an entire family riding around on scooters. There were so many children everywhere screaming and shouting which was something we noticed this time.

We live the sprawling lagoons and the beauty of the location. It’s our third stay and we just love how spacious the rooms are and the variety of areas during the day.

Stayed in January 2025