Some facilities need renovation.

The pools of this resort are great, we enjoyed it a lot and had many good photos, The location is close to four mile beach, we did a cozy beach walk. Food there are nice, too. engineer Tom warned us about crocodile on four mile beach, like it.

Stayed in May 2023

LAGOON HOUSE MEAL NOT SERVED ON TIME

LAGOON POOLS SUBLIME

Stayed in June 2023

Had some issues with random noise on first night although staff tried to help and offered new room. Spa and sauna offering not to standard.

It lived up to its reputation as a resort and the staff were amazing! The weather was perfect considering the time of year and no issues accessing all the facilities compare to peak periods. Buffet breakfast is excellent and unlike others barista made coffee. Location may feel a little remote but was the getaway we wanted. Walk along beach to the local town is perfect way to break up the day.

Stayed in May 2023

air conditioning was loud

swimming pools gardens atmosphere

Stayed in May 2023

a bit quiet. could have a few more lively bars for instance. food service stopped too early, no in room set after 9pm !!! very surprised in a hotel of this standard.

very nice rooms , comfortable beds lots of space

Stayed in May 2023

Bathroom-deep clean required. Marks on walls

Customer Service is great!

Stayed in May 2023

1. There wasn’t a free shuttle to town 2. Does not cater for children/ young adults restaurants were too fancy 3. No entertainment 4. Drinks promotions not across all areas 5. 3pm check-in late in the day

1. Clean hotel and pool areas 2. Friendly staff 3. Close to the beautiful beach

Stayed in May 2023

All dining options are a bit expensive, not enough options for kids

Everything was fabulous

Stayed in May 2023

The place looks a little bit tied

Breakfast good Room good Pool the pools concert to the rooms were not good for swimming in. The main pool was not family friendly

Stayed in May 2023

2 cocktails and 2 mocktails (juice for the kids) cost $64 by the pool.

The welcome drinks were a lovely touch after travelling all day. The kids also got a wrist band for happy hour ice creams every day at the swim up bar. Loved the sparkling water and filtered water on tap in the hall ways. The beach style pools were amazing for the kids to play in.

Stayed in May 2023

everything was awesome

Stayed in May 2023

rooms were a little tired and lacked good coffee/ tea facilities

location

Stayed in May 2023

V v expensive drinks and food . Rooms are dated and old . Not worth the money charged

Great pool

Stayed in February 2023

the bath in my room had a very large black pernament ring

Stayed in May 2023

Naked babies in the main bar pool

The pool and accommodation

Stayed in May 2023

We booked a room which we thought was a swim up type room on the small lagoon. Unfortunately unless you are 2 ft you wont be swimming as the total depth is about 600mm. Great for kids and maybe as we booked with kids they thought this would be suitable for us. I did ask about the room and if we could be shifted as we thought misleading the room type, however as we had booked through booking.com they couldn't do anything for us and the manager told us to contact booking.com. We tried this to see what could be done, booking.com were good and tried to contact the hotel via phone and email but got no response. After a few hours of no updates - we just gave up and asked booking.com to cancel the request as didn't want to waste time and ruin our holiday by getting frustrated with the room type. Our own fault for probably not checking what small lagoon meant fully, we tried but there isn't a full summary of the different pool types anywhere to be found and didn't expect really what a over sized fish pond to be called a lagoon. Be aware if you book through booking.com this hotel will not offer anything if you need to change.

Overall the property is ok. It is now 35 years old so wear and tear is visible. The grounds are well maintained, large place with many options to swim and plenty of outdoor seats/loungers. Staff were helpful and did what the could when issues arose or we needed assistance relating to ice, bath towels etc. Also - cold water dispensers are a great guest service which are located in each building.

Stayed in May 2023

Not many complaints - it is a great place. The rooms are not super dark in the morning, and the rooms could use a little refresh but nothing major!

We love it here - the amazing pools, most comfortable beds and great poolside cocktails. We also dined at Harrison’s which is always fantastic. Would highly recommend staying here if visiting Port Douglas. Very easy check in and good service by the staff.

Stayed in April 2023

We enjoyed the swim up bar and the variety of pools. Staff was friendly and accommodating. Great for families.

Stayed in April 2023

The maintenance upkeep on the pools and buildings was lacking

How large and spaced out it is, and all the pools. also the gym has a good range of equipment.

Stayed in April 2023

I feel that the pool with the swim up bar should be adults only.

The restaurants were fabulous. I don’t mind paying for it when the food and service are at such a high standard.

Stayed in April 2023

the shutters in the room did not completely close. the floors were dirty, poor tv reception and room service was poor, towels / glasses not replenished

the lagoon pool was amazing

Stayed in April 2023

Very little wet weather-friendly amenity. A hot pool, hot spa, sauna or steam room would have made a huge difference in the pouring rain. Pool cabanas were over priced at $150-$170 per day and barely used. In quiet months like April, they should be free or $50, especially on wet days when guests need somewhere to sit out of the rain. Location-wise, it’s worth noting you need to use the shuttle or Uber to go in and out of town and this gets annoying and expensive.

The room was comfortable and spacious. Bed was comfortable. Pool menu had good vegetarian options. Service was very good.

Stayed in April 2023

Housekeeping could be improved

Spacious, luxurious room Great facilities Large pool area

Stayed in April 2023

Bar didn't have our alcohol

The pool area was sensational

Stayed in March 2023

The hotel room was a little dated, in need of refurbishment.

The hotel amenities were excellent, friendly staff, great pools, warm atmosphere

Stayed in April 2023