Flooded pathways. It was difficult to get to & from the room without getting wet feet

Beautiful surrounds even though it was too wet to enjoy it

Stayed in March 2025

Gym. Quality of coffee.

Perfect location set in the rainforest just outside Byron Bay. Great pool. Fully functional kitchen is great for self-catering. A rental car is a good idea.

Stayed in March 2025

The room had a slight damp odor, and the poolside service could have been more attentive and proactive.

Everything

Stayed in February 2025

No Cash. So much of disappointment. Huge step back in customer service.

It was great. We are returning customers, we knew what to expect. Breakfeast, accomodation, pool, location. Excellent. The best place to stay in Byron Bay.

Stayed in March 2025

All and everything

Stayed in January 2025

Check in could be quicker, and a little less noise from the room cleaners on site - lots of yelling and loudness.

Great service.

Stayed in February 2025

The food offering in the hotel was limited for a 5 star hotel and not very appealing. We chose not to eat at the hotel other than poolside snacks and drinks Seats at pool were taken by residents who put towels out early and then left the pool area - resulting in no seats or loungers if you arrived mid morning

Rooms were excellent and superior quality in a beautiful and relaxing setting Service from all staff was friendly and courteous

Stayed in January 2025

Pool bar menu and room service menu very limited and closing at 8.30pm is too early.

Stayed in January 2025

It’s a few years old now, so probably starting to get tired a bit.

Great resort, fantastic pool. Well kitted out apartments, the highlight for me is you get a washing machine/dryer

Stayed in December 2024

Mouldy smell coming from their aircons. We booked three rooms and they all had mouldy aircons

Nice, comfortable and friendly

Stayed in January 2025

The location is fantastic, with an amazing outdoor swimming pool, access to the beach, beautiful rooms and excellent food

Stayed in January 2025

Didn’t like that we had to leave early!!

We love the restaurant but unfortunately due to my ill health we had to leave after only one night so we did not get to have a meal this time but we had dinned there quite a few times while traveling through. We will return as it is a unique and relaxing environment.

Stayed in January 2025

Unfortunately the board walks through the centre of the resort were closed for maintenance. You do have to watch your step on the timber boardwalks and I can’t help wonder if it might be worth changing the product from timber to a more modern composite or these boardwalks will continue to be problem.

This was a unique resort set in the rainforest and we thoroughly enjoyed our stay. The accommodation was excellent. We were upgraded to the Cypress building and it felt luxurious and roomy. If we were staying longer it had all of the amenities that you could wish for and could easily cater some meals for ourselves. I would love to come back for longer. The pool, bar and restaurant were great with our evening meal was especially delicious.

Stayed in January 2025

Not much variety food wise

Beautiful rain forest beautiful rooms

Stayed in January 2025

No spa (outdoor)

The rooms

Stayed in October 2024

Fabulous rooms, staff were lovely

Stayed in October 2024

Good luck using the washing machine. Stopped working half way through the cycle

Wonderful place. Lovely staff and facilities

Stayed in December 2024

Great pool - well shaded

Stayed in December 2024

No buffet for breakfast and no mini bar.

Nestled in a lush rainforest.

Stayed in December 2024

The receptionist at the beauty therapy was not very friendly, although the staff performing the beauty treatments were very kind. This is not a complaint but staff should start voluntarily ask if we had signed up for membership to receive 10% off food and drinks. That money can be used for tips and to support the workers

It was beautiful and relaxing. It was very clean and staff were accomodating when we asked for the single beds instead of the king bed we had originally asked for. The food at The Forest was the best food we had in Byron so will definitely recommend it

Stayed in December 2024

The menu at the bar was quite limited and happy hour options not so good given the prices.

Gréât location just 5 minutes drive to Byron Bay centre, the hotel is nestled in the rainforest. The main building houses the restaurant, bar, pool and spa and the accommodation areas are short walks from there. Breakfast was a highlight - excellent food and great service from friendly attentive staff. We booked a Treetops Luxe Suite which was lovely. Well fitted out with a small kitchen including a washer/dryer, and coffee machine and nicely laid out living area and bedroom. Easy 5 minute walk to the beach was another bonus. And best of all - free yoga class outdoors every morning…

Stayed in November 2024

The windows needed to remain open to bring in the fresh air (which was ok as it wasn't too hot), as when the room was closed up and the air conditioner on it became very musty. Some of the windows on the inside needed a good clean.

The bed was so comfortable. I often have trouble sleeping in other beds but this one was perfect. The room was nice and quiet and the surrounds of nature were so peaceful. The free yoga was a great bonus and I loved how it was held in the outdoor pavilion...felt like I was in Bali. The pool was so lovely. The food on offer was good too. Overall loved my stay and plan to return early in the new year.

Stayed in November 2024

Lovely pool and communal area setting. Good area for yoga too!

Stayed in October 2024

the breakfast menu could have been better and the pool was not heated which made it a bit annoying.

Where do I start my partner and I went on our honeymoon and we were looking for a special place somewhere we could unwind and relax we drove to Crystalbrook Resort and we were blown away by how beautiful the place was. We were greeted and welcomed when we arrived given the room key and off we went. We got to the room and we were spellbound it was such a beautiful room we were given and how amazing the features were big shower and bath and the bed was so comfortable room service was ok got the food fresh and hot and the bonus was they knew that it was our honeymoon so they left us a bottle of champagne for us to enjoy.

Stayed in September 2024