Restaurants weren't open for all meals

Great vieww

Stayed in June 2022

great spot. my elderly mother stayed there and the staff could not have been more helpful to her

Stayed in July 2022

our small request for fresh milk for the room was not supplied after a message to say it was no problem No tissues in the room, no biscuits, and the tv is old with only HD Chanel’s

enclosed balcony was good so weather was not an issue

Stayed in July 2022

All

Stayed in July 2022

Apartment at the back was good, although would have preferred ground floor as it was cumbersome to carry all the luggage up the stairs from the garage without a lift. No heating in bedrooms so was a little cold. Would have liked a water station near sauna.

Sauna, spa, pool area was terrific. Two bedroom apartment spacious and well appointed.

Stayed in July 2022

Needs 2 comfy chairs, not just 1. Impossible to plug computer into plug as desk across plug. Fridge leaked water constantly.

Excellent bed. Nice view and balcony. Excellent shower.

Stayed in July 2022

The beige carpet looked quite dirty right at the edges where it touches the walls and a normal vacuum cleaner cannot reach (actually it was nearly black). That should be rectified. Another minor critic point would be that I would like the towels changed once in a while. I believe the current policy is only doing house service for stays of 8 nights or longer. (To be fair to the hotel, they probably would have changed them if I had called reception and asked for it).

The apartment was very spacious, the kitchen was reasonable equipped with a large fridge with freezer, microwave, stove and oven, there was even a Nespresso machine. There was a washing machine and clothes dryer. The apartment looked clean and did not smell in any way (I have seen reviews in that respect).

Stayed in July 2022

The walls could do with a new coat of pain and the TVs could be updated. The place, though comfortable, felt like it needed an upgrade.

Big apartment, comfy beds, good shower, all clean, great views, sauna and swimming pool

Stayed in July 2022

Great location nice size room and great shower

Stayed in June 2022

At check-in we were greeted by a lady who gave the impression she didn't want to be there. She was very friendly to the younger couple before us but very stand offish to us. She did not welcome us or offer any information, as she had done to the other couple. In the process of checking in she also failed to activate our access cards for 4 days - meaning that the next day we have no lift or room access and had to go to reception to have this rectified. Being on the top floor meant needing to use the lift to get to street level...unfortunately timing is everything, so when the cleaners are doing their job of cleaning the lift the only way down is via the stairs. We found that access to every other level was locked and did have a mild panic that the ground floor access may also be locked. Thankfully it wasn't but it would be helpful if there were signs advising this. We had a large group of holidaying school students in the apartment next to ours, with a lot of noise coming into our apartment as they entered and left their apartment and one night of party noise. We did make enquiries about changing apartments but were told that it would be at an additional cost as there was only a 2 bedroom apartment available. It was a pity that there was not some consideration for our comfort in regard to this issue. While the rules do state no noise after 10:30 pm , having loud people outside your door at 9:00 pm is an intrusion.

Staying in a one bedroom apartment was like a home away from home. With a separate large bedroom and lounge and dinning areas, as well as a full size laundry and a small but full kitchen, there was plenty to love about this accommodation. Even thought the room did not face the ocean, being in the sixth floor, there were ocean views from the rear balcony. The kitchen had a full size fridge and microwave as well as a large oven and 2 hotplates. A small dishwasher made cleaning up easy. Everything we needed was supplied, from dishing washing to laundry powder and beautiful shower products. A feeling of the perfect escape. While sitting up on the hill, it is only a short coastal walk to town and also has the Port Bowls Club across the road, with a variety of dinning options on offer. Convenient easy free undercover parking was also a bonus.

Stayed in July 2022

There was a water stain and mould in my room. Upon notifying the hotel of the problem I was immediately moved and upgraded to a much better room. I was impressed by this!

Lovely room with view of the ocean. Upgraded to a much bigger room when there was a problem with my original room.

Stayed in July 2022

we were in another building and had to run outside to get to the pool. we had to ask a resident how to get there as well. the bed and pillows weren’t the best either

heated pool and spa

Stayed in June 2022

value for money

location

Stayed in June 2022

The room was excellent as we were only there for 2 nights. We travelled from Tamworth for a medical appointment. We had a beautiful view of Town Beach. We love Port Macquarie.

Stayed in June 2022

Carpet was not clean...may be time to change the living room furniture and carpet.

Location and amenities..

Stayed in June 2022

great location and gorgeous views of the beach. kids loved the indoor pool, nice and warm in winter.

Stayed in June 2022

a bit sterile

close to beach comfortable bed

Stayed in June 2022

The property and apartments could use some general updating (i.e. painting, carpets, blinds and wet areas) as the fittings are a little old and well used.

The location was great and the three bedroom apartment was clean and a very good size.

Stayed in June 2022

everything was great

convenient location just what or family needed, My kids loved the pool an spa

Stayed in March 2022

Shower head is not big enough.. water pressure and flow is very low.. AC is not working good. I m lucky due to I stayed in winter.

Great loaction.

Stayed in June 2022

The 2 bedroom apartment has no heating in the bedrooms very cold in winter.

Stayed in June 2022

Comfortable, clean and a view of the ocean. Also a short stroll to the best restaurant in Port macquarie

Stayed in April 2022

level 1 being classed as ocean view. showers flooding. no convieance store nearby. no parking for cars over 2m

size

Stayed in May 2022

Great location with amazing view. No complaints here and very happy to return.

Stayed in May 2022

The bathroom was really poorly designed. The towel rack was positioned very high, water spread out when the shower door opened and the large square shower head difficult to navigate.

The Observatory is in a great location with a fabulous view over Town Beach and a reasonable walk into town. A good size balcony with spacious table was good.

Stayed in May 2022