The reception lobby was almost impossible to hear anything because of the marble floor etc. Everyone was shouting over the top of everyone to be heard. Also, I had a fantastic treatment at the spa and was enjoying zoning out relaxing afterwards - this was destroyed after I was asked to fill in a survey and mention the name of my masseuse.

Reception staff were very accommodating when I asked to be moved from our allocated room as the maintenance work being carried out above our room was very noisy and totally unacceptable for a luxury price style accommodation. Once moved, Location with beautiful view of water/Barrangaroo. Luxury accommodation with the most comfortable bed and nights sleep ever. Buffet breakfast was exceptional.

Stayed in August 2024

Not applicable

Everything was perfect

Stayed in August 2024

Nothing it was all amazing.

Facilities, service, cleanliness, the pool/spa.

Stayed in August 2024

The pillows were a little soft, but that's all.

From the moment of arrival when the concierge and valet greeted us to the flawless check in, to the amazing room. We loved every moment.

Stayed in August 2024

Nothing

Views of Barangaroo & all the little touches that were done to make our anniversary extra special

Stayed in August 2024

Nil

Very classic European decor hotel with big size room and nice breakfast at very good location. Services are perfect and thoughtful they even introduced you the breakfast area if you first time having breakfast there. Huge bed and pillow are so comfortable and the hotel does really concern to provide a good sleep so you can hire the aroma machine for sleep. One thing it’s impressive that they prepared the welcome ginger bread cookies with sweets for my son to play and decor for snacks. Besides, just 10 mins walk to The Rocks and opera house. Strongly recommended to stay in this hotel or their group’s hotel if travelling around.

Stayed in August 2024

There was nothing I didn't like.

Location is excellent. Staff friendly and very helpful. Room was fantastic. Breakfast was full of choices to start the day and amenities were great.

Stayed in August 2024

This place is suberb from the minute you walk in to the moment you leave

Stayed in August 2024

Wished for more amenities closer to the hotel, as there’s not much to explore within close proximity to the location without walking past some industrial feeling areas.

Beautiful rooms with the most spacious bed, great set up for our family staycation with treats for our young child. Quiet position based on our request prior to booking. And of course the brilliant pool.

Stayed in July 2024

Spa and comfortable bed

Stayed in June 2024

We don’t have anything to say here as we were so happy with everything during our stay.

We stayed for our babymoon and appreciated the special touches in the room to celebrate the occasion. We chose the Langham for comfort and space and that was certainly achieved. It’s a very comfortable and luxurious stay with a large room and bed and plenty of light into the space. The spacious and private bathroom was also great to have. We enjoyed the buffet breakfast very much. The staff service was excellent and very consistent. Highly recommend the Langham.

Stayed in July 2024

The bathroom sink was a little small, not enough space to put make up or toiletries. The tap in the bath tub was in an awkward position which made it difficult for 2 people to sit in it.

The staff were lovely, very helpful, proffessional and friendly

Stayed in July 2024

Absolutely nothing

We could not fault this hotel from the first minute that we parked outside. It was amazing service from all the staff, our car was parked, luggage taken to our room. Great staff in the bar that were really knowledgeable about the drinks that they were serving. Room was gorgeous, beautifully appointed and extremely comfortable, spacious with a small balcony. loved the huge pool in the basement. Real feel of a English country house which was great as that is where we originate from! Would love to stay again

Stayed in July 2024

well although I paid extra for a quay view , there was a massive building site in front , not going away soon I don't think

amazing massive bed , large room , of course I paid for the best room and not cheap

Stayed in July 2024

The concierge simply checked us into the hotel without much interaction. We would have appreciated more engagement, like suggestions for things to do in the hotel or recommendations around the city. At our previous hotel in another big city, the concierge was amazing and went above and beyond.

We really liked the hotel and its great location. However, our room was advertised as having a city view, but instead, we just looked directly into the residential apartments across the street. It was disappointing not to have a view of the Sydney skyline.

Stayed in July 2024

Flawless in attention to detail and service. Truly the best 5 star hotel we’ve stayed in.

Stayed in July 2024

a few things didnt work in the room e,g coffee machine and it was under renovation in the hallways

location

Stayed in July 2024

We stayed 3 nights with our family and felt pretty special . The hotel and staff were wonderful. Lovely pool and spa. Great gym. Lots of delicious and beautifully presented options at buffet breakfast. Eggs made to order. Coffee seems to taste better in Wedgwood cups. Room service was fun! Beds are huge! The rooms are elegant and luxurious. Beautiful toiletries. They even had tiny bathrobes and slippers for our little girls. Added delight was finding balloons and colouring books and cookies to decorate. Staff were very kind and attentive. Definitely the best 5 star hotel experience we’ve had.

Stayed in July 2024

No

Good service and provide birthday decorations for me:)

Stayed in July 2024

If I had to search for a flaw a welcome addition may be a mattress topper.

Boutique, charming, clean, exquisite food and service.

Stayed in July 2024

Nothing.

Everything! The service, staff, rooms, smell, food, location. Each time I stay at this hotel I have the most wonderful experience. One of my favourite hotels I’ve ever stayed at.

Stayed in May 2024

The hotel's fragrance was a bit too strong. Some staff was vacuuming or doing some maintenance work at 11 pm. The noise was really loud.

Great room size, comfy bed, daily chocolates, and charming deco style.

Stayed in June 2024

The staff went above and beyond to accommodate for a little treat to celebrate our 10 year wedding anniversary. The photos don't do the hotel justice and the buffet breakfast was superb (Highly recommend to add it to your bookings).

Stayed in June 2024

Amazing service, breakfast, location. Couldn’t fault it.

Stayed in June 2024

Service was disappointing

Decor, comfort , smell , central location

Stayed in June 2024