3pm check in.

Rooms

Stayed in July 2022

From the start the service from the concierge to the front desk was fantastic. The rooms were beautiful and very spacious. The pool and spa was a stand out.

Stayed in July 2022

The overall ambiance and feel of the hotel.

Stayed in July 2022

Can't think of anything

Honestly, the hotel was a slice of heaven. We had the City Suite, with an extra large bed - my 2 daughters and I snuggled up in to watch movies while eating some excellent shoestring fries! Staff were super helpful and friendly - and when we asked for an ice pack (to soothe a sore head), we received a large cryovac'd bag of ice! We can't wait to return

Stayed in July 2022

I ordered a taxi to meet a tour at Central Staion, when I went to the foyer it had not been ordered even though I checked the booking the night before, luckily I didn’t miss my connection but it was stressful rushing especially as the last minute taxi called dropped me in the wrong place!

Pool, spa pedicure excellent, restaurant meals large servings but rather tasteless. I tried the buffet which seemed enticing, but somehow the food was just bland and tasteless!

Stayed in July 2022

Kitchens on Kent buffet was really disappointing, didn’t at all match with the quality of the rest of the experience or the food quality for room service which was excellent.

Wonderful little touches, friendly staff.

Stayed in July 2022

Nothing

Our room was comfy and cosy. Our children loved the heated swimming pool and spa. We loved Darren from reception bringing our early morning coffee to our room, he was amazing. We are sure he had better things to do, but always made time for us every morning at 6am. My grandchildren aged 6 and 8 loved their buffet breakfast and where treated with respect and kindness by all the staff, great place for children.

Stayed in July 2022

Staff were excellent. Location is a bit out of the way but not that serious.

Stayed in July 2022

We had staff knocking on the door randomly asking we were "ok". We have an email, an app and a direct phone we can call if we need anything so please do not interrupt a good nap, a working time or an intimate occasion unless asked.

Everything was great!

Stayed in July 2022

Very pet friendly, our dog was treated like a king there! The lady at the concierge went over and above to make sure we were happy during our stay. Thank you to the whole Langham team for making our stay so enjoyable!

Stayed in June 2022

very expensive

great customer service

Stayed in June 2022

it was a little expensive but worth every penny

the staff were amazing, nothing was a hassle or too hard

Stayed in June 2022

nothing

very central

Stayed in June 2022

Earlier notification to book into the spa. I received the email to notify of the spa a few days before my stay however by then all the bookings were occupied. It would be good to receive this notification/suggestion when I booked (a few months earlier) or the hotel should reserve some bookings for hotel guests if they routinely send those emails out a few days before the reservation.

Large room, excellent harbourside view, comfortable bed, great location near Barangaroo and Darling Harbour, short walk to Circular Quay. Service was wonderful in all areas.

Stayed in May 2022

nothing

great location, exceptionally helpful staff

Stayed in June 2022

the interior and the staff very helpful

It smelled really good and fresh

Stayed in May 2022

the in room dining was not very good. we had a burger and it was low quality. the breakfast we had a eggs Benedict and there was hardly any Hollondaise sauce.

the staff were fantastic

Stayed in May 2022

Better trained staff, and the spa was not working.

Nice room , comfy bed, location.

Stayed in March 2025

Bed was hard. In-room dining menu very limited. The pool was functional but not aesthetically available due to the jacuzzi works - half the pool wall was covered in black plastic. I wish the lobby, breakfast area and reception featured the beautiful harbour instead of the street parking. The pool might need to be refurbished.

Clean, well appointed rooms. Comfortable pillows. Bathroom amenities were abundant. Breakfast buffet was great with many options. The staff managing the Whatsapp chats made us feel welcomed and taken care of. Walking distance to Metro and Trains and Barangaroo as well as The Rocks.

Stayed in March 2025

the room facing the street was quite noisy, and despite being advertised as having a "city view," it was only on the second level with no real view. Additionally, the heated towel rail damaged my Versace shirt. Overall, it was not value for money.

The hotel is conveniently located close to the Crown.

Stayed in February 2025

Honestly we had a bit of a shocker. Our room smelt so bad - like mould and wet carpet. We heard another guy at reception complaining about it. They kept saying they’d call us back - they didn’t. All they did was drop off a “glade” toilet spray and told us to spray it to mask the smell. The next day they moved us but it took us really really having to beg. Disappointed.

Nice location. Really good breakfast

Stayed in February 2025

Our room smelt mouldy and musty Suite 102 is right near the elevators so you hear them all the time We advised staff several times , they did service the room and put an air purifier type in while we were out however for the price , the four seasons is so much better value , and the view is much better .

The location and the staff were great

Stayed in January 2025

Having $1500 held on my credit card over the Christmas period for a single night stay. Staff don’t know their own policies and didn’t reply when this was noted.

The pool was nice. And breakfast was good. Any good things about the property were deleted from my mind when I was double charged and it took 10 days to rectify the duplicate charge.

Stayed in December 2024

Breakfast options. How your pet policy works up front during booking. Value for money with the food offered for room service. Paying a fee to bring food to the room was not classy considering the room prices. Pool area needs a refresh looks old and run down

Buffet was messy and signs everywhere, not a good selection of breads. Very Asian focused options

Stayed in December 2024

Room at renovation part

cleanliness

Stayed in December 2024