Reviews of The Palace Hotel Kalgoorlie 3 stars
137 Hannan Street, 6430 Kalgoorlie, Australia
#20 of 29 hotels in Kalgoorlie
Guests' ChoiceReview score
Based on 677 hotel reviews
7.3Score breakdown
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Cleanliness
7.9
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Comfort
7.7
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Location
9.1
-
Facilities
7.2
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Staff
8.3
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Value for money
7.0
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Free WiFi
6.3
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Reviewed: 3 November 2024
Neil
Australia3 reviews9.0“Great spot and it suits my business needs”- • Business trip
- • Solo traveller
- • Queen Room with Balcony
- • Stayed 2 nights
N/A
All facets of the stay , no issues anywhere.
Stayed in October 2024
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Reviewed: 24 October 2024
David
Australia46 reviews2 helpful votes5.0“Good location with heaps of potential but needs clean up and renovation”- • Leisure trip
- • Couple
- • One-Bedroom Apartment - Hoover Apartment
- • Stayed 2 nights
Very tired and in need of a major renovation. Crockery and cutlery were dirty.
Historical pub in the centre of town. Beautiful architectural features in hotel. Balcony dining was very good, albeit expensive. Suite was spacious and bed comfortable.
Stayed in October 2024
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Reviewed: 21 October 2024
Crayton
New Zealand12 reviews1 helpful vote5.0“Overall disappointing but the Irish Pub downstairs was good”- • Leisure trip
- • Couple
- • King Room - Refurbished
- • Stayed 1 night
- • Submitted via mobile
Extremely tired. We had one of the best rooms on the top floor that had been renovated with an en- suite but there was a 50mm lip to the tiled bathroom floor which is a real trip hazard, there was also a very old fashioned toilet of the sort you’d expect in an outdoor dunneee. The TV was old and only received broadcast channels so we couldn’t stream Netflix or Prime
Location & character
Stayed in October 2024
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Reviewed: 21 October 2024
Leah
Australia2 reviews10“Enjoyed the stay, loved the staff and in particular the Managers kindness toward me.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
On initial booking explain that I would need to use stairs . Beautiful building. Big stairs .
Staff were more than accommodating with my stay & assisted me when I had a problem.
Stayed in October 2024
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Reviewed: 19 October 2024
Vicki
Australia4 reviews2.0“Disappointed”- • Leisure trip
- • Group
- • Family Room - Refurbished
- • Stayed 2 nights
- • Submitted via mobile
Shower very pool and day staff manager was not very helpful first night had to use another room to shower second night couldn’t shower told manager and nothing was done
Location
Stayed in October 2024
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Reviewed: 11 October 2024
Tim
Australia1 review9.0Superb- • Business trip
- • Solo traveller
- • Single Room - Refurbished
- • Stayed 1 night
- • Submitted via mobile
THEY CHARGED ME TWICE FOR ONE NIGHT!!!
Stayed in October 2024
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Reviewed: 10 October 2024
Jeff
Australia15 reviews9.0“Great historic pub”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Lack of off street parking
The location and rooms were clean.
Stayed in October 2024
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Reviewed: 9 October 2024
Michael
Australia6 reviews9.0“Very good”- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
N/A
Friendly staff and clean
Stayed in October 2024
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Reviewed: 28 September 2024
Michael
Australia11 reviews2.0“A bad experience for us.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
We were given a standard double room that looked nothing like the photos provided for us on booking.com. The room was claustrophobic and small. There wasn’t a window, even in the bathroom. Is this even healthy?? We were not notified of the Gold Bar band/karaoke on the Thursday night so we’re kept awake most of the night. We weren’t told about the Gold Bar nightclub which was scheduled from 9pm Friday night to 4am Saturday morning and we decided to cut our losses and leave before then.
The location was good. Central to cafes and shops.
Stayed in September 2024
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Reviewed: 24 September 2024
Neil
Australia3 reviews9.0“Brilliant , no problems at all”- • Business trip
- • Solo traveller
- • Queen Room - Refurbished
- • Stayed 2 nights
Nothing.
Staff were fantastic , location suits me and i like it.
Stayed in September 2024
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Reviewed: 24 September 2024
Nomalusi
Australia3 reviews5.0Passable- • Leisure trip
- • Group
- • Double Room - Refurbished
- • Stayed 2 nights
- • Submitted via mobile
The staff were not friendly and quiet rude Towels were not supplied Felt more like a hostel than hotel.
Location
Stayed in September 2024
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Reviewed: 24 September 2024
Nicola
Australia6 reviews9.0“We’d never been to Kalgoorlie before and we were blown away by the history of the place and there was so much to do. The”- • Leisure trip
- • Couple
- • King Room - Refurbished
- • Stayed 3 nights
- • Submitted via mobile
The character and history of the place, central location and very friendly and helpful staff.
Stayed in September 2024
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Reviewed: 21 September 2024
David
Australia3 reviews5.0“Basic”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The rooms are old and tired. There are limited power points. Compared with other places we stayed that were cheaper and more modern we felt that the hotel was overpriced. The hotel is situated in the middle of Kalgoorlie and handy to cafes and shops.
The hotel staff were great and the food at the Irish Pub which is part of the hotel was outstanding. I would recommend the seafood linguini.
Stayed in September 2024
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Reviewed: 20 September 2024
Nicola
Australia15 reviews9.0“very good.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 4 nights
General lighting. Bedlights and light in kitchen were fine.
When we were stuck in Kalgoorlie with covid, management was extremely helpful. they delivered extra linen etc, and we were able to wait out the few days till we teated negative with minimum trouble. We had one meal in The Balcony restaurant to celebrate our recovery. The Oceanic Chicken was superb, and my husband said the steak was OK.
Stayed in September 2024
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Reviewed: 20 September 2024
David
Australia12 reviews3.0“I suggest the owner/s invest back into the building to bring it up to scratch.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room we were allocated didn’t have a window. The bed is well past its used by date and not in the slightest bit comfortable. The bathroom has multiple broken tiles and the shower screen has a large spider type crack. It’s dimly lite. The interior of the building is well worn. It’s a shame to see such a grand old building such as The Palace be let go to get to such neglected condition .
Our meal at the Balcony restaurant was nice albeit overpriced .
Stayed in September 2024
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Reviewed: 15 September 2024
Neil
Australia32 reviews9.0“Brilliant its a great place to stay”- • Business trip
- • Solo traveller
- • Double Room - Refurbished
- • Stayed 1 night
Nothing
Working with the staff, i had a long day and they looked after me.
Stayed in September 2024
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Reviewed: 15 September 2024
Clinton
Australia39 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Lovely historic building rooms clean and quiet downstairs Irish pub had good food options.
Stayed in September 2024
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Reviewed: 14 September 2024
Sharon
Australia9 reviews10Exceptional- • Leisure trip
- • Couple
- • One-Bedroom Apartment - Hoover Apartment
- • Stayed 1 night
- • Submitted via mobile
All good
There service and the comfortable room. Very clean
Stayed in August 2024
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Reviewed: 13 September 2024
Peter
United Kingdom35 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 3 nights
- • Submitted via mobile
Could do without the Irish theme
Stayed in September 2024
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Reviewed: 10 September 2024
Rogers
Australia2 reviews4.0“Food good room tiny.”- • Leisure trip
- • Group
- • Standard Single Room
- • Stayed 4 nights
- • Submitted via mobile
Room size poor
Food gr8
Stayed in September 2024
-
Reviewed: 19 August 2024
Alana
Australia13 reviews1 helpful vote5.0“Be careful with your room selection”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 2 nights
- • Submitted via mobile
I ordered a room for one. I liked the bed but the room was so small that my hand hit the wall when I threw off the doona during the night. No outside window, no bedside table or cupboard because of limited space, no full length mirror and no lift if you have luggage. I understand that it is a historic building but they should mention it on line. It was clean enough but reception was locked on a Sunday. So I couldn't leave my luggage before the train back on Sunday afternoon. Not the hotel's fault but fighting aboriginals outside at 3am kept a lot of guests awake for hours.
The best experience was the meal from the restaurant. The location is great for most venues.
Stayed in August 2024
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Reviewed: 19 August 2024
Kenneth
Australia6 reviews10“Safe and central place to base in Kalgoorlie”- • Leisure trip
- • Solo traveller
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Historic feel in downtown Kalgoorlie
Stayed in August 2024
-
Reviewed: 17 August 2024
Suzanne
Australia18 reviews1 helpful vote2.0“Filthy rooms”- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Found cockroaches in room on fridge. Found remnants of stale red wine with dead cockroaches in kettle. Bath mat was stained and dirty. Bed small and uncomfortable. Told staff and we had to change rooms. Disgusting and very inconvenient. Was not offered a refund and we should have. Below Standard.
The front foyer and bar area is beautifully old.
Stayed in August 2024
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Reviewed: 14 August 2024
Karina
Australia1 review10Exceptional- • Solo traveller
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Rang to speak to staff 3/ times to confirm information no answer during office hours got an answering machine.
Room everything provided. Coffee facilities, fridge, aircon and TV. Linen crisp and clean.
Stayed in August 2024
-
Reviewed: 3 August 2024
Claire
Australia15 reviews1 helpful vote9.0“Kalgoorlie getaway”- • Leisure trip
- • Couple
- • Queen Room with Balcony
- • Stayed 2 nights
- • Submitted via mobile
No hand towels or facewasher. Only bath towels: 1 per person.
Great location for exploring on foot. Nice historic hotel. Balcony. Good restaurants on site.
Stayed in July 2024
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