A very small not so pleasant experience at the Atria restaurant. We felt the staff here not well trained and the service as customer experience not matching the hotel standard. We were expecting better. You can skip it to other great food offering in the city.

Very comfortable hotel with confirmed five stars services, spacious room, amazing city view and design effort. We had a great experience.

Stayed in April 2025

Everything

Stayed in March 2025

The pool area is very shaded in the afternoon, not very warm and inviting.

Our room was fabulous

Stayed in March 2025

Nothing. Everything was amazing.

Thank you for making our Wedding Day special!!

Stayed in March 2025

Breakfast could have been included with the room.

Service was exceptional. Staff were polite, courteous, professional and helpful.

Stayed in March 2025

Nothing had a perfect stay.

Brilliant hotel and hotel staff were all exceptional. The room and facilities were outstanding.

Stayed in January 2025

There was nothing I didn’t like

The service was amazing the staff was excellent the whole stay was just amazing

Stayed in February 2025

Pillows and sheets could have been a bit more crisp and fresh smelling

Swankiness and sky high epic views

Stayed in February 2025

Wind noise at night, breakfast was average

Stayed in February 2025

My ears blocked when the lift flew foam 80 flights 😆

Everything

Stayed in February 2025

My only critique is there's no space for personal items that you want refrigerated, everything else about the property is next to flawless.

I love the view the property provides and the service is exceptional, a special mention to Pawan who really set the mood for my partner and I with lighting and jazz playing in the background. It's an expensive stay, but you're paying for the best and it doesn't disappoint. The modern decor is also worth mentioning, everything about the Ritz-Carlton makes you want to come back.

Stayed in February 2025

Everything

Stayed in February 2025

Amazing hotel. Very comfortable and beautifully decorated. Restaurant is very refined with magnificent views. Special thanks to the very helpful concierge team.

Stayed in January 2025

Nothing

The views from 80 floor

Stayed in January 2025

All the staff made our stay so comfortable and were so welcoming and helpful. The room was beautiful and had everything we needed.

Stayed in January 2025

The Club room was disappointing. The Club room itself (good view of the city) & staff were generally as expected but the food offered at afternoon tea and hors d’œuvres in the evening was very limited and disappointing. On Saturday my husband and I made a special effort to come back for afternoon tea and there was no afternoon tea on offer at all. I eventually located a staff member and asked if we could have the cake of the day. Earlier a staff member had told me they had a nice berry cake for afternoon tea that day. Eventually we were each given a cheesecake desert. Which we did not eat. I asked the waiter did they still have the berry cake? He then went to the fridge and took out a berry cake (which had one piece taken out of it) and placed the entire cake before me and said have as much as you want. The whole experience was bizarre and not what I have experienced at other Ritz Carlton hotels nor other luxury hotels that we have stayed at.

The room was modern with a very comfortable bed and the hotel had a good location.

Stayed in January 2025

The only aspect I didn’t enjoy as much was having to take one lift to the lobby and then another to reach our room, which felt a bit inconvenient.

I had an amazing experience dining at Atria for dinner – the food was absolutely delicious, and the views were simply breathtaking! Our room was incredibly spacious, with stunning views, and the bed was extremely comfortable. The hotel's location was fantastic. The gym was really clean, and equipped with high-quality equipment. The pools were equally impressive, offering amazing views. Finally, the staff were warm, welcoming, and attentive, which added to the overall wonderful experience.

Stayed in January 2025

The breakfast buffet was poor, minimal selection for a prestigious hotel. Ordered breakfast was poor.

The room

Stayed in December 2024

EXTREMELY COLD. Air conditions turned on too much. Not sure why inside shall be +15 degrees….

View, location, design, all look new. Good cosmetic, friendly personal.

Stayed in December 2024

- breakfast was not so good (crepe overcooked e.g) and service was slow

+ the view was amazing + room beautiful with an incredible view + swimming pool and spa with a view and really relaxing + great staff

Stayed in December 2024

Expensive

Everything. Breakfast was amazing too

Stayed in December 2024

Nothing !

We love everything about the Ritz Carlton Melbourne . We have stayed here many times and always come back due to the fact the customer service is next level ! As well as the cleanliness, food , ambience and overall experience is like nothing else Melbourne has to offer.

Stayed in December 2024

The overall stay was fantastic, from the staffs joyful welcome, they're extremely well spoken and incredibly helpful. the rooms are very luxurious and the food and bar were incredible. In the heart of Melbourne what more could you ask for !

Stayed in September 2024

Everything about it just screamed 5 star. It introduced a calming yet sophisticated vibe as soon as you walked through the door. The facilities were immaculate and service was the kind you would expect to see in a 5 star hotel.

Stayed in December 2024