135 Grossmans Road, 3228 Torquay, Australia
#34 of 109 hotels in Torquay
Guests' ChoiceBased on 493 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
8.7
Facilities
8.6
Staff
9.0
Value for money
8.6
Free Wifi
8.3
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End of dialog contentReviewed: October 28, 2024
Patricia
Australia.A lot. ...Toilet light not working. No blinds working. Toilet door not opening. No bedside on right side of main bed. Cobwebs . Spiders. Curtains not operational. Light switches difficult to find.. .no outside light switch... towels need replacing...thin, small, scratchy awful. No face washers provided. No tissues. Insufficient coffee/ tea provisions, for a suite that sleeps 6. Furniture needs refinishing. Whoke place needs refreshing. Bathroom, 1 basin has no hot water. Shower has strange taps, very difficult to use
Not much
Stayed in October 2024
Reviewed: July 7, 2024
Sarah
AustraliaNeeds updating although is kept clean Thin bedding - needs thicker doona for colder months Cold without heater on. Minimal kitchen supplies. Female owner not particularly friendly
Was very cheap in comparison to other accommodation Clean. View over mountains Facilities including pool and tennis court Male owner friendly
Stayed in June 2024
Reviewed: April 18, 2024
Madeleine
AustraliaI was disappointed with what was provided in the kitchenette. Completely minimal. It was not of the quality or standard that I expected from the description. .
The staff welcome and hospitality was great. Bathroom was good.
Stayed in April 2024
Reviewed: April 13, 2024
Russell
AustraliaThe noises from the occupants walking in the room above mine was very disappointing and spoilt my two nights at your establishment.
The room itself and the view were very good.......
Stayed in March 2024
Reviewed: January 3, 2024
Grace
AustraliaAwful staff, booked for 4 people, was a small double bed and a tiny single bed, room was tiny, staff requested extra $200 cash on arrival and threatened to kick us out if we didn’t pay. Made us very uncomfortable. Didn’t feel safe with the confrontational staff male staff as a young female. All the utensils and linen were disgustingly dirty. Was appalled with our stay. Do not bring your kids here it is not safe. This is a dodgy business and I will be reporting to authorities.
Terrible
Stayed in January 2024
Reviewed: January 2, 2024
Kevin
AustraliaRooms were old, outdated, run down and small sized rooms with squeaky mattresses. Problems with plumbing blockage to basin, sink and noisy fridge buzzing throughout the night. Wasn't given 2 rooms side by side. Facilities require updating and rooms need to be modernised. Flyscreens had holes, blinds and carpet dusty and old.
A small swimming pool and view of countryside
Stayed in January 2024
Reviewed: December 21, 2023
Pooja
AustraliaThe view was very good from room
Stayed in December 2023
Reviewed: November 17, 2023
Ivan
AustraliaStaff was very rude in the communication, at some point even insulting. Room had a problem with the door, which was broken and couldn’t be locked over night. I felt very uncomfortable and unsafe is such situation. I had to block the door with the chair. I would never even think about staying there again. It is absolutely zero valu for the money.
Location is great
Stayed in November 2023
Reviewed: October 13, 2023
Sandra
AustraliaVery dated cottage, furnishing, and beds. Shower newish, but hot tap fell off during shower.
Stayed in October 2023
Reviewed: September 27, 2023
Shar
KuwaitUpon my initial arrival, I was promptly instructed to move my car from the driveway, despite my temporary need to unload my belongings as I was alone. This directive was reiterated twice within a span of two minutes. Subsequently, when I relocated my vehicle further away, I received another instruction to bring it closer. I remained outside for a period and upon returning, I noticed that my heightened sensitivity to dust, even in ostensibly clean rooms, had triggered allergies that significantly marred my experience. My entire day was spent indoors due to these allergies, culminating in a restless night with incessant sneezing, resulting in my staying awake until 5 am. When I requested a late checkout, I was informed that it was not possible due to the need for further room cleaning. Lastly, as I was preparing to depart, I was asked about the whereabouts of a white towel. This request struck me as impolite, as the towel had not been missing from the room. Given the allergic reaction I experienced during my stay, I had no intention of retaining any items from the premises.
I find the property's convenience highly appealing, given its remarkable proximity to the ocean—just a mere two-minute drive to the beach. It also has breathtaking view and offers the inclusion of on-site amenities such as a tennis court and pool further enhance its desirability.
Stayed in September 2023
Reviewed: March 9, 2023
Shilpa
SingaporeMosquitoes in room. Killed 2 during our trip. Seemed a bit anxious because we were alerted of kangaroos visiting premise. Many insects in the vicinity, had to really be quick in and out to avoid getting them into the room.
Friendly staff
Stayed in March 2023
Reviewed: February 27, 2023
Pierson
BelgiumThe staff (owners) were quiet rude and intrusive during our stay. kitchen was rudimental, just a kettle and microwave. the room smell was very off-putting (mix of mold and cigarette) and the overall space was very expensive for such a simple space.
Stayed in February 2023
Reviewed: February 21, 2023
Julia
AustraliaThe overall condition (not the room) of the property was very tired and a bit run down. The pool looked very inviting, but even on the hottest of days was freezing (not heated) and dirty. The main reason we chose this property was because of the pool - so this was a little disappointing. The bed was very uncomfortable.
The room was very clean, bathroom was nice and spacious and the view was lovely. The Pool looked very inviting.
Stayed in February 2023
Reviewed: November 23, 2022
Ron
AustraliaIt is a bit dated, was older than expected. Shower tap is dangerous - burn hazard- needs fixing.
Very spacious, clean, prompt easy access, friendly owner.
Stayed in October 2022
Reviewed: October 3, 2022
Chris
Australiajust needed some little maintaining
pool, tennis court location, view.
Stayed in October 2022
Reviewed: September 20, 2022
Kerri-anne
AustraliaThe room is looking a bit old and tired compared to other places we have stayed in for this price.
Quiet location, spacious.
Stayed in September 2022
Reviewed: September 9, 2022
Janice
AustraliaThere was no one there to greet us and had to call the mobile and no one answered Found a mobile number and her dad answered He called her abc then she told us our room There was no milk or soap etc … We do understand that people make mistakes etc As I do to It was all sorted and would still recommend this property ….
No catering
Stayed in August 2022
Reviewed: August 28, 2022
Phil
AustraliaStrange curtain system … we couldn’t open the curtains enough to let the sun in or enjoy the view. Dirty Old lounge covered with an equally dirty rug.? Carpet was very dirty. Plastic film on the tables? Strange things …like fold up chairs etc under the bed? Very strange light with metal tentacles and light bulbs at the ends. Plugged in sitting on the floor next to the bed. One bedside table for a queen bed.
The main reason we stayed at this accommodation was because We could have our dog with us. Though not in the room. Very welcoming staff. Good communications. Beautiful view from outside the room. Very pleasant sitting in the sun outside the room in the morning.
Stayed in August 2022
Reviewed: June 14, 2022
Brett
AustraliaJust old and tired needs a lot of attention, decor, rooms, furniture all old and bit smelly
Location good
Stayed in June 2022
Reviewed: May 29, 2022
Arthur
Australiasuppose to be a sea view nowhere to be seen, nowhere to put clothes apart from a coup[e of hooks on wall? no sofa bed as described nightmare trying to get out on busy road especially when someone blocks the drive and you've got to reverse out on busy road
Stayed in May 2022
Reviewed: May 26, 2022
Rhian
United Kingdomthe word spectacular can be subjective- you had a nice view and could just see the sea in the distance, through trees and across a busy road . whilst clear location on a map, from that description I assumed it was near the sea front. it was not. cannot comment on staff as didn’t meet anyone- although the text to say keys on table and ring if any problems was helpful
the bathroom was superb, all facilities as described and overall good vfm
Stayed in May 2022
Reviewed: December 22, 2023
Anonymous
AustraliaView, cleanliness, facilities
Stayed in December 2023
Reviewed: October 21, 2022
Anonymous
Australianothing
very clean, comfortable, great view. nice hosts.
Stayed in October 2022
Reviewed: October 21, 2022
Anonymous
Australianothing
Friendly staff, clean room, good price !
Stayed in October 2022
Reviewed: September 27, 2022
Anonymous
Australiadamp smell in room from bathroom drain
peaceful,hosts pool and tennis court. locatation
Stayed in September 2022
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