1 Quail Street, 7216 St Helens, Australia
#21 of 47 hotels in St Helens
Guests' ChoiceBased on 1266 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.5
Staff
9.1
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 12 August 2024
Marianne
AustraliaSpeaking floors in hallways need attention. Room needed updating, beds were ok but not good. Shower was small with cheap quality shower head that was leaking from fittings.
Breakfast was good. Location was great. Rooms were a good size and clean.
Stayed in August 2024
Reviewed: 7 August 2024
Rebecca
AustraliaLovely comfortable room, very spacious. Close proximity to the things we wanted to do in the general area.
Stayed in August 2024
Reviewed: 5 August 2024
Rodney
AustraliaBit dated bit run down although it’s being refurbished atm
Log fires
Stayed in August 2024
Reviewed: 29 July 2024
Leanne
AustraliaRooms were a bit cool, although was trying to heat a large area.
Friendly staff, great attitudes, had a can do attitude. Thanks for the great service and food.
Stayed in July 2024
Reviewed: 29 July 2024
Lauren
AustraliaThe restaurant was excellent with very good value for money and quality local food. The staff were friendly and accommodating and the views were superb. Highly recommend.
Stayed in July 2024
Reviewed: 29 July 2024
Lynette
AustraliaEverything was great
Had had lunch so didnt need big meal, had a pizza later sitting in front of fire and watched olympics on tv. Staff very friendly expecially young lady behind bar, she also looked after us at breakfast
Stayed in July 2024
Reviewed: 27 July 2024
Gabrielle
AustraliaIts a bit dated but in a nice way...
Loved the fact that there were plenty of places to sit and have a chat with friends and the huge outdoor eating area was fantastic.
Stayed in June 2024
Reviewed: 22 July 2024
Campbell
AustraliaRoom was freezing as not heat had ben put on, room wasn't ready so had to wait for them to go and check
facility very clean , meal very good and staff very approachable
Stayed in July 2024
Reviewed: 19 July 2024
Kristy
AustraliaFan in the bathroom was very loud, you couldn't turn the light on independently of the fan, very annoying through the night.
Loved all the staff, very welcoming and friendly
Stayed in July 2024
Reviewed: 18 July 2024
Brooke
AustraliaWe had a beautiful meal in the restaurant there & the entertainment was really good too! Father & Daughter musicians. The front reception lady was really nice & allowed us to check in earlier which was really handy!
Stayed in July 2024
Reviewed: 17 July 2024
Cheryle
AustraliaI think the hotel needs to be up dated especially the bathroom.
I liked the feel of the hotel.
Stayed in July 2024
Reviewed: 16 July 2024
Charmaine
AustraliaNoisy fan in bathroom
Good location, friendly staff, reasonably priced. Beds were comfortable.
Stayed in July 2024
Reviewed: 13 July 2024
Alison
AustraliaVery happy would stay again
Didn’t have any breakfast
Stayed in July 2024
Reviewed: 8 July 2024
Steve
AustraliaGreat staff
Stayed in July 2024
Reviewed: 6 July 2024
Janelle
AustraliaVery clean
It was a wonderful location
Stayed in July 2024
Reviewed: 1 July 2024
Monica
AustraliaThe room and bathroom in particular are pretty outdated
Spacious rooms
Stayed in May 2024
Reviewed: 28 June 2024
Bryan
AustraliaHeating in the Room
Location and Staff
Stayed in June 2024
Reviewed: 27 June 2024
Jean
AustraliaIt's new management who are working on the details. So there were a few minor features of the rooms that weren't great. These should be fixed soon, though, so probably no point in detailing them.
The restaurant way better than expected
Stayed in June 2024
Reviewed: 27 June 2024
Elizabeth
AustraliaThe property rooms need updated badly. The room is clean, although we were in a twin room and the beds need badly updated. The whole property could have been a lot warmer. I’m sure a stay in summer would be better. I’m sure I read somewhere the hotel has been taken over by new owners and the hallways had been newly painted which looked beautiful, so hopefully the rooms will be next. The overall look of the property is very nice. Loved the huge decking outside the restaurant and great views.
The property is situated in a lovely part of town, right on the water. Our room was on the bottom floor with a lovely view of the water. The restaurant and bar were great and the food really good. Drink and food very reasonable. All members of the staff were all very friendly and made us feel very welcome.
Stayed in June 2024
Reviewed: 24 June 2024
Sheila
AustraliaThe pillows were a bit uncomfortable, but we found some extra pillows in the wardrobe which made for a much better sleep.
We loved the location. The room was spacious with access to the verandah and the beds were comfortable. It was nice to have a fridge as well. The dinner at the hotel was wonderful. The service was great with very friendly staff. We lost our room key but it was thankfully handed in and staff were really good about it.
Stayed in June 2024
Reviewed: 23 June 2024
Rebecca
AustraliaThere were renovations being done during our stay but if was off season so forgive them for that
Central location. Room had everything we need.
Stayed in June 2024
Reviewed: 19 June 2024
Pamela
AustraliaThey were in the process of painting the hotel and the smell set my sinus off. It was a long walk to the bistro. The bathroom light triggered the very noisy exhaust fan. We usually leave the bathroom light on at night in an unfamiliar situation but couldn’t here.
Location was great. Shame we didn’t have a water facing room. The Priory ridge wine was divine.
Stayed in June 2024
Reviewed: 17 June 2024
Rachel
AustraliaA few more modern touches in the room.
Very spacious. Easy access to the rooms and restaurant without going outside. Good for the cold weather. The view over the water.
Stayed in June 2024
Reviewed: 14 June 2024
Tracey
AustraliaOnly 4 milk portions Dirty spoons on our saucer of our capacinno
Stayed in June 2024
Reviewed: 14 June 2024
Michelle
AustraliaNo electric blanket on bed
Location was close to main street shops and cafes. Bed comfy, shower pressure great.
Stayed in June 2024
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