Reviews of Panorama Hotel St Helens This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1 Quail Street, 7216 St Helens, Australia
#21 of 47 hotels in St Helens
Guests' ChoiceReview Score
Based on 1275 hotel reviews
Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
9.4
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Facilities
8.5
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Staff
9.1
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Value for money
8.5
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Free Wifi
8.8
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: February 19, 2024
Niall
Ireland35 ReviewsExceptionalIn need of some upgrades, already in progress!
Great location, very helpful and friendly staff. Spacious.
Stayed in February 2024
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Reviewed: February 19, 2024
Michael
United Kingdom45 Reviews2 helpful votes“Excellent staff, location and facilities.”Could only stay one night.
Staff exceptionally friendly and helpful.
Stayed in February 2024
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Reviewed: February 17, 2024
Brigid
Australia23 Reviews2 helpful votes“Great location and bar and restaurant. Terrible room”No air con in room, small shower and uncomfortable bed. Sliding Door didn’t lock
Location, bar and restaurant. Breakfast was awesome
Stayed in February 2024
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Reviewed: February 15, 2024
Brett
Australia26 Reviews“How good is the deck”How's that deck!!! Friendly new owners doing a sterling job. Food was excellent and well presented. Good choice of Tasmanian wines. Room was large as was the bed. Shower was good. Lots of work going on for the better in the grounds. The deck, well that's absolutely the place to be for drinkies. If it had been warmer we'd probably have stayed out there but, like everyone else we scurried inside when it cooled.
Stayed in February 2024
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Reviewed: February 10, 2024
Hilary
Australia21 Reviews1 helpful voteExceptionalLoved every bit of our stay. Great location and view. Well appointed room, great food at the restuarant and good view whilst dining.
Stayed in February 2024
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Reviewed: February 6, 2024
Jenna
Australia1 reviewFairWell, we booked a room for a family of 4. Got there and only had room for 3. There was an error in the booking. Lucky they had a trundle bed but not the most comfortable. Staff were very friendly though.
Location
Stayed in January 2024
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Reviewed: February 6, 2024
Timothy
Australia24 ReviewsExceptionalNice location, nice place, friendly and helpful staff.
Stayed in January 2024
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Reviewed: February 3, 2024
Dean
Australia8 Reviews“awesome”nothing
million dollar views. Resturant food and staff were excellent
Stayed in January 2024
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Reviewed: February 1, 2024
Tennakoon
Australia2 Reviews“Very good place for holiday.”Everything ok.
Every facility are good.
Stayed in January 2024
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Reviewed: January 26, 2024
Mary
Australia4 Reviews“Wonderful place to stay. Highly recommended!”I love this hotel! It has a wonderful ambiance and is very reasonably priced. Staff were extremely friendly and very willing to provide assistance if required. The beds are amazing and its very quiet but centrally located. We really enjoyed having breakfast out on the deck and loved that there is a continuous supply of filtered water. We will definitely be back. Thank you!
Stayed in January 2024
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Reviewed: January 24, 2024
Adrian
Australia4 ReviewsExceptionalSea view room was great, loved the balcony. Friendly staff at the front desk, they called and let me know when I'd left something behind in the room.
Stayed in January 2024
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Reviewed: January 22, 2024
Daniel
Australia1 reviewFairNo aircon room was like a oven
Good veiw friendly staff
Stayed in January 2024
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Reviewed: January 20, 2024
Bev
Australia72 Reviews4 helpful votes“Anniversary trip.”Shower was a bit small.
Spotless clean.Comfy beds.Hot showers. Friendly staff.Location perfect.
Stayed in January 2024
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Reviewed: January 16, 2024
Robyn
Australia24 Reviews“Awesome Value Resort Style Accommodation”Friendly staff and fabulous room facing the water. Filtered spring water for guests on tap. Great coffee and restaurant. Lots of quiet lounge areas to read or sit and enjoy looking at the water. The pool was very clean and warm. Great location to the Bay of Fires. Great value for money. Room large with a spa. Greatly recommended 👌
Stayed in January 2024
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Reviewed: January 15, 2024
Yul
Australia19 Reviews1 helpful vote“Was a pleasure talking to the staff”Dinner the pork belly was not the best. However the bfast was excellent value and really filling.
Excellent customer service at the front desk and restaurant. Room was big and airy.
Stayed in January 2024
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Reviewed: January 15, 2024
Rowena
Australia4 ReviewsThis review is hidden because it doesn't meet our guidelines.
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Reviewed: January 11, 2024
Julie
Australia6 Reviews1 helpful vote“Overall a good place, hear they are updating soon”Uncomfortable bed
Great location, big rooms
Stayed in January 2024
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Reviewed: January 8, 2024
Ying
Australia73 Reviews10 helpful votes“Very good”I don’t understand why the online ratings are so low. Had stayed two nights, the room was big, clean and comfortable. Food and coffee in the bistro were good. We were satisfied to stay.
Stayed in January 2024
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Reviewed: January 8, 2024
Lisa
Australia35 Reviews2 helpful votes“Very hospitable staff, well located for excellent nearby world class beaches and fun mountain bike riding.”Nothing
Had a sense of charm, lots of international travellers, so it has a good reputation. It was so relaxing being situated right on the shallow waters at the edge of the bay.
Stayed in January 2024
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Reviewed: January 8, 2024
Donna
Australia18 Reviews1 helpful voteExceptionalVert old place but the staff are fabulous especially Samantha she was extremely helpful
The view
Stayed in January 2024
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Reviewed: January 7, 2024
Ali
Australia7 Reviews“Somewhere different next time I’m in st Helen’s.”Well past its prime. Very expensive for what we got. Beds were definitely past their use-by date - squeaky and no support on mattress or pillows. Food below par. Feels like they’ve been relying on the fact that there is not that many choices of accommodation in town so why bother updating or upgrading .
Lovely location on the water and easy walk to town. Staff friendly. Clean.
Stayed in January 2024
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Reviewed: January 6, 2024
Carolyn
Australia46 Reviews1 helpful votePleasantPool area had unlevel pavers where I stubbed my toe. On arrival at 2pm we couldn't check in.
Bed was very comfortable.
Stayed in January 2024
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Reviewed: January 5, 2024
Christine
Australia2 Reviews“Interesting, not the best and shocking.”Noisy, old and tired.
The view and location.
Stayed in January 2024
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Reviewed: January 4, 2024
Swampymarsh3074
Australia44 Reviews1 helpful vote“Fantastic”Nothing
Everything
Stayed in December 2023
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Reviewed: January 4, 2024
Sam
Australia8 Reviews“Great location. Property needs some TLC”1 out of 2 lamps worked Less than 1/4 box of tissues - no replacement Tap on bathroom sink is loose and can be lifted up Bathroom vanity is coming away from the wall Shower stall is very small Fly screen is not lockable Gardens around pool area are very overgrown. Reception staff could be more friendly. Only half of restaurant available for dinner service
Location Hotel was clean Staff were friendly New Management was at property looking at maintenance and upgrades. Property needs TLC. Filtered water on tap for water bottle refill Cleaning and restaurant staff very friendly
Stayed in December 2023
