1 Quail Street, 7216 St Helens, Australia
#21 of 47 hotels in St Helens
Guests' ChoiceBased on 1265 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.5
Staff
9.1
Value for money
8.5
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 7, 2024
Rebecca
AustraliaLovely comfortable room, very spacious. Close proximity to the things we wanted to do in the general area.
Stayed in August 2024
Reviewed: August 5, 2024
Rodney
AustraliaBit dated bit run down although it’s being refurbished atm
Log fires
Stayed in August 2024
Reviewed: July 29, 2024
Leanne
AustraliaRooms were a bit cool, although was trying to heat a large area.
Friendly staff, great attitudes, had a can do attitude. Thanks for the great service and food.
Stayed in July 2024
Reviewed: July 29, 2024
Lauren
AustraliaThe restaurant was excellent with very good value for money and quality local food. The staff were friendly and accommodating and the views were superb. Highly recommend.
Stayed in July 2024
Reviewed: July 29, 2024
Lynette
AustraliaEverything was great
Had had lunch so didnt need big meal, had a pizza later sitting in front of fire and watched olympics on tv. Staff very friendly expecially young lady behind bar, she also looked after us at breakfast
Stayed in July 2024
Reviewed: July 27, 2024
Gabrielle
AustraliaIts a bit dated but in a nice way...
Loved the fact that there were plenty of places to sit and have a chat with friends and the huge outdoor eating area was fantastic.
Stayed in June 2024
Reviewed: July 22, 2024
Campbell
AustraliaRoom was freezing as not heat had ben put on, room wasn't ready so had to wait for them to go and check
facility very clean , meal very good and staff very approachable
Stayed in July 2024
Reviewed: July 19, 2024
Kristy
AustraliaFan in the bathroom was very loud, you couldn't turn the light on independently of the fan, very annoying through the night.
Loved all the staff, very welcoming and friendly
Stayed in July 2024
Reviewed: July 18, 2024
Brooke
AustraliaWe had a beautiful meal in the restaurant there & the entertainment was really good too! Father & Daughter musicians. The front reception lady was really nice & allowed us to check in earlier which was really handy!
Stayed in July 2024
Reviewed: July 17, 2024
Cheryle
AustraliaI think the hotel needs to be up dated especially the bathroom.
I liked the feel of the hotel.
Stayed in July 2024
Reviewed: July 16, 2024
Charmaine
AustraliaNoisy fan in bathroom
Good location, friendly staff, reasonably priced. Beds were comfortable.
Stayed in July 2024
Reviewed: July 13, 2024
Alison
AustraliaVery happy would stay again
Didn’t have any breakfast
Stayed in July 2024
Reviewed: July 8, 2024
Steve
AustraliaGreat staff
Stayed in July 2024
Reviewed: July 6, 2024
Janelle
AustraliaVery clean
It was a wonderful location
Stayed in July 2024
Reviewed: July 1, 2024
Monica
AustraliaThe room and bathroom in particular are pretty outdated
Spacious rooms
Stayed in May 2024
Reviewed: June 28, 2024
Bryan
AustraliaHeating in the Room
Location and Staff
Stayed in June 2024
Reviewed: June 27, 2024
Jean
AustraliaIt's new management who are working on the details. So there were a few minor features of the rooms that weren't great. These should be fixed soon, though, so probably no point in detailing them.
The restaurant way better than expected
Stayed in June 2024
Reviewed: June 27, 2024
Elizabeth
AustraliaThe property rooms need updated badly. The room is clean, although we were in a twin room and the beds need badly updated. The whole property could have been a lot warmer. I’m sure a stay in summer would be better. I’m sure I read somewhere the hotel has been taken over by new owners and the hallways had been newly painted which looked beautiful, so hopefully the rooms will be next. The overall look of the property is very nice. Loved the huge decking outside the restaurant and great views.
The property is situated in a lovely part of town, right on the water. Our room was on the bottom floor with a lovely view of the water. The restaurant and bar were great and the food really good. Drink and food very reasonable. All members of the staff were all very friendly and made us feel very welcome.
Stayed in June 2024
Reviewed: June 24, 2024
Sheila
AustraliaThe pillows were a bit uncomfortable, but we found some extra pillows in the wardrobe which made for a much better sleep.
We loved the location. The room was spacious with access to the verandah and the beds were comfortable. It was nice to have a fridge as well. The dinner at the hotel was wonderful. The service was great with very friendly staff. We lost our room key but it was thankfully handed in and staff were really good about it.
Stayed in June 2024
Reviewed: June 23, 2024
Rebecca
AustraliaThere were renovations being done during our stay but if was off season so forgive them for that
Central location. Room had everything we need.
Stayed in June 2024
Reviewed: June 19, 2024
Pamela
AustraliaThey were in the process of painting the hotel and the smell set my sinus off. It was a long walk to the bistro. The bathroom light triggered the very noisy exhaust fan. We usually leave the bathroom light on at night in an unfamiliar situation but couldn’t here.
Location was great. Shame we didn’t have a water facing room. The Priory ridge wine was divine.
Stayed in June 2024
Reviewed: June 17, 2024
Rachel
AustraliaA few more modern touches in the room.
Very spacious. Easy access to the rooms and restaurant without going outside. Good for the cold weather. The view over the water.
Stayed in June 2024
Reviewed: June 14, 2024
Tracey
AustraliaOnly 4 milk portions Dirty spoons on our saucer of our capacinno
Stayed in June 2024
Reviewed: June 14, 2024
Michelle
AustraliaNo electric blanket on bed
Location was close to main street shops and cafes. Bed comfy, shower pressure great.
Stayed in June 2024
Reviewed: June 14, 2024
Vicki
AustraliaThe rooms were huge but lacked comfortable seating for two people. The floors need some work as the corridors were very creaky and noisy.
The bistro and deck overlooking the water were very pleasant as was the lounge area with an open fire. The food for dinner and breakfast were very good
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content