Nothing, I loved everything

I loved everything about our stay, 100% recommend. Would stay there again! Was so nice & clean!

Stayed in January 2024

Only the master bedroom has air-conditioning. The 2 smaller bedrooms only have fans. The house has a garage but the remote didn't open it and I was unable to find a button inside the property to open the door

nice and quiet location, short drive to local restaurants and beach front 3km away.

Stayed in January 2024

Everything you need in a spacious apartment, with a short walk to the marina.

Stayed in October 2023

The shower pressure was a bit weak.A set of 2 access keys would have made things easier also, when splitting up the group. The dishwasher needed rinse aid also as it wouldn't clean the dishes properly. Breakfast was not included, as mentioned on the internet.

Felt very at home, and nothing was a problem, staff were very friendly and helpful

Stayed in January 2024

Nothing!!

The cleanliness, the staff, the comfort, the amenities were all top notch!!!

Stayed in January 2024

I have videos and photos of how unclean the apartment was. The staff on arrival were slightly rude, especially when I asked to change rooms. They were not happy with us booking through this site, booking.com and even said next time its best I book directly. My honest opinion is, it shouldn't matter who books through who, just that it's a pleasant stay. Which this was dreadful experience and not worth nearly $500 of my hard earnt money. On arrival to our apartment, the cleaners left behind a dirty hand towel, which they use for cleaning in the bathroom. Hair and lots of it throughout the apartment, including random nail clippings. Dishes were not cleaned, and benches were not wiped down. WiFi did not work over the 2night stay no matter what we did to try to get it to work. Cleaners came back on the 2nd day and still wasn't clean enough. The clothes dryer didn't work. And on our 2nd day stay, as we were exiting the building through the hallway, my daughter stood on a rusty carpet staple that went through her thong and entered her heal, resulting in bloody bandaids. For all matters, I rang reception and all we were offered was 2 free breakfast buffet meals for one morning (I declined as I lost trust in them and thought we might get food poisoning, no thank you) and a text message for a address to the hospital and not liable for any medical problems. (Medical side, no problems we have our own health insurance and travel insurance.) Lucky we didn't need any medical attention, but the cleanliness and behaviour of the place needs serious adjusting. It was our first time staying in Hervey Bay, we do have family friends who live there who couldn't believe what they were also seeing and we can say, we will not be coming back to this hotel or any hotel under this company worldwide. I highly do NOT recommend staying here. Not above board, not even close. Extremely disappointed in their standards and they need to lift the ball game exceptionally higher.

Nothing tbh.

Stayed in January 2024

Great pool, excellent apartment. Very comfortable. Great location, walking distance to the marina.

Stayed in January 2024

Nothing really, the spa would run cold occasionally but that's really not a big deal.

The pool was huge and the attached spa was a welcome, warm oasis for us while the kids swam. The room was comfortable and had everything we needed for our small stay.

Stayed in January 2024

Mold in accommodation, stains on bed sheets, stains on both couches, dirty microwave inside, weeds in the patio, very dark accomodation did not represent photos on booking.com or the hotels website.

Pool area clean. Staff friendly.

Stayed in January 2024

The room was a good size and clean. The view of the pool area off the balcony was good too. Walking distance to restaurants and the boat harbour was a big plus. We definitely would stay here again when we come up next time. 🙂

Stayed in January 2024

There is no Air conditioning in bedrooms. Fan in master bed room is tooo Noisy and wobbly. Second bedroom Fan is barely rotating specially during summer like this without air con and fan can’t imagine. In Toilets the lights broken no lights . Luckily we got only one aircon in Hall so we managed for the sake of our booking.Moulds on the door handles outside the balcony sliding doors.

Swimming pool and spa tub is good.

Stayed in January 2024

Loved our stay (I was up to work over new year) so it was my husband and the 3 kids mostly enjoying the property- everything was perfect! Great accommodation, clean facilities, great pool, perfect location and good value for three nights over new year!

Stayed in January 2024

Lack of cleanliness and not enough shampoo/ conditioner, teal towel being provided. The beds also needs to be replaced with new and more quality so that guest can have a good rest instead of back aches.

The flat was ok size with the amenities that is required for a family. When I stepped in, I noticed that the apartment was not clean and was really dusty. The bowl that was kept had hair in it. The washing machine had hair that had to be removed and wiped before usage. Also found hair and stain on my sheets. Felt so disgusted that I ended up washing all the sheets and pillow cases. The toilet was dirty, I bought Bref for the bowl and wipes to clean before having any member of my family use the toilet. I had booked the apartment for 6 people but the beds were uncomfortable and sofa bed would not have held 2 adults as it looked really week, lucky we were only five people. One of the room's having 2 single beds was very small, hardly space for 2 to work and do stuff. The queen bed had 2 indents from people using the bed and we woke up with back ache. The pillows were extra big, luckily there were some small cushion pillows available which we used. Pool towels were not provided had to ask for it. 3 days stay x 6 people = 2 toilet paper rolls, 2 small hand soaps, 2 x detergent, 2 x shampoo and dish washing, this was the bear minimum that was provided. Hadly enough. No hand wash at the kitchen sink. The property claims to clean and sanitize the place but I bet that doesnt happen. What happens is just vacuum and only a bit of cleaning. One small sheet of sink cloth and 1 tea towel was provided, again this was not enough, I would suggest atleast having 3 tea and hand towels. Also the hair dryer was missing which I reported to the office and they said that they cant provide one till the apartment owner approves and that did not come through during our stay so had to deal with air drying our hair wach day after swimming at the beach and pool. I would recommend a greater focus on cleanliness as this is really lacking.

Stayed in January 2024

We were not advised that there were 2 flights of stairs to climb to get to the room. Air con only in lounge area. Bed, all you could feel were the springs in the mattress. Rooms and lounge suite were not clean.

Location was great.

Stayed in December 2023

We were strictly instructed to let them know if we have an additional person or they fine us but they did not tell us that the dishwasher was broken and the toilet roll holder was also broken. I hate to think that we will be sent an invoice to pay for a broken dishwasher we haven't used. They could tell us upfront that the dishwasher is not usable and that would've been fine. But the reception never mentioned about anything else but the rules. If you fine the customer if they don't tell you about an additional person, you should give a discount for anything that is not working/usable in the place.

The place is clean

Stayed in December 2023

The townhouse had air-conditioning in one bedroom and ceiling fans. Two out of three bedrooms were like a sauna and made it difficult to sleep. We also booked this townhouse as it advertised lock up garage. The garage was "not accessible to us", however remained unlocked our entire stay. I advised reception on several occasions and advised them again upon leaving that the garage door was still unlocked.

The location is close to everything you need. Outdoor pool also had a covered area for young children.

Stayed in December 2023

Nothing

Location, and the pool, and the set up of the apartment

Stayed in December 2023

We had Room 53 which was right up the back facing to toilet path for outside and Pool users not a lovely outlook. The unit had no serving bowls or things to cater to a family lunch . The toilet squalled all the time which was annoying and a mop and bucket would have been handy

I’ve gone here the last 3 years but didn’t enjoy my stay this time .

Stayed in December 2023

We had a lovely apartment just in front of the pool!! Access was so good and such a lovely space.

Stayed in December 2023

The property was quite far from the city centre, but was still quite close to the marina, making it useful to go on tours. It was hard for taxi drivers to figure where to come to pick us up (they kept getting confused with the other Ramada), even causing us to miss a booked dinner. The fans in the room weren't very good, and it would have been nice to have an air-conditioner in the bedrooms.

It was very spacious and the pool and spa were nice. The kids also loved the Table Tennis table. The living area and the beds were comfortable, and there was a good TV both in the living room and master bedroom.

Stayed in December 2023

The bathroom rather looked old and the shower head was in terrible condition.

The apartment was quite big with lots of pictures and other decorations.

Stayed in November 2023

The apartment smelled like people had smoked there a lot and the carpets felt dirty and sticky

The apartment is big but it was very smelly and dark. The whole development is unattractive and like a prison camp.The kitchen has reasonable facilities. A coffee pod machine would be appropriate at this price point. Very disappointing and ugly.

Stayed in November 2023

Maintainenc

Clean and tidy

Stayed in November 2023

No lifts only stairs to upper floors.

Gated residence. Pool is a lovely area. Apartment spacious and well designed.

Stayed in October 2023

Very dated and kitchen was randomly equiped. Needs a good deep clean and a bit of a refresh. Oven didn’t work very well, not great for self contained apartment. Sofa bed for the kids was not suitable. Anyone over the age of 2yrs old would not sleep well. Dipped in the middle a lot and did not feel sturdy.

Pool area and BBQ area was great especially for the kids

Stayed in September 2023