Nosie and the property needs renovation aircondition very poor and old

the staff

Stayed in March 2023

It wasn't updated

It was conveniently located

Stayed in February 2023

Not having room ready by 4pm check-in time, especially when you arrive at 12:30pm. Had to wait until 5pm (they did provide a coupon for a free drink). Not being able to order an omelet because we did not include breakfast in our package. Though the food was good, it was not worth the $23 per person. Lunch was ok, decent pricing. We enjoyed going to the strip and to Bugaloe at DePalm pier instead to eat. Having to call housekeeping twice for toilet paper because it was not supplied during cleaning

Pleasant staff, distance to beach, and restaurants. Nice and relaxing place.

Stayed in March 2023

Advertisement of property - not even on the beach Cleanliness of bathroom - mold Tried to offer room that wasn’t balcony when paid for balcony - told it wasn’t guaranteed. Had to pay cancellation fee of one night stay. Staff weren’t the friendliest - wasn’t a positive vibe

Didn’t even stay at the hotel. Rebooked with another hotel on date of arrival.

Stayed in January 2023

I didn’t like the location no entertainment not much for food choices the property needs updating looked old I wouldn’t stay there again

Workers were very nice and the bartender heavier at the pool was awesome played great music and made great drinks

Stayed in January 2023

The stuff attitude. Except for Jose who was truly helpful.

The rooms are very nice, the stuff tho, at the reception is quite unresponsive, except for Jose, who was truly amazing, the rest of people at the reception are quite unresponsive and not helpful. No minimum effort made to help. Same with the stuff at the pool and restaurant. The restaurant also does not offer much options but the price is expensive. If I would do it again I would not include breakfast, as its not worth it. The rooms are spacious and very nice. The pool area is also nice. The location is near by the beach but far from comercial areas and main city area . In general its a good place, but the stuff at the reception and restaurant needs to be a bit more responsive and willing to help.

Stayed in December 2022

They didn't have vegan options.

The room was clean and the staff was amazing.

Stayed in November 2022

The view from my room was a parking lot and the furniture in the room was old

The atmosphere the ability to walk to everything

Stayed in September 2022

The towels are all too small, room and pool towels. The pool area and beds needed cleaning down daily. We did not see this done in the whole two weeks. Maid service ok but not very consistent. Some maids left enough towels and some not Some left no toilet paper.

We.liked the friendly and helpful staff. Food in rhe restaurant was good and well presented.

Stayed in September 2022

Advertised restaurant open for lunch and dinner but this wasn’t the case. Instead bar snacks which were not bad but limited menu. Didn’t sleep well first night as very loud air conditioner, but fixed after that.

Breakfast ok.

Stayed in August 2022

food pool area

mold in the room

Stayed in August 2022

if you want to sleep at night, don’t choose this hotel..there’s music until 3 AM You can hear the RIU hotel’s noise from your room. this place is not for couple or family that want just relax the hotel is not beachfront - Palm beach - and the beach is public with a lot of jetskis every day = noise the restaurant is poor - only 2 vegetarian’s choice for its location and the services offered the price is too high

nothing

Stayed in July 2022

Service at the hotel was not good at all.

Beach and that’s about it.

Stayed in July 2022

Unfortunately, my partner and I had to change room two times. The shower in the first room smelled repugnant, like a New York Subway. On top of that, the water didn't drain, and each day we spent using this shower felt like walking into a small pool with dirty, bacterial water. We moved to a second room, and the following morning found ants on the end table by the bed. Finally we were moved into a 3rd room, with similar issues with the shower we had in the 1st room, re: water that didn't fully drain. I really wanted to enjoy my stay here, but was really disappointed by how under par this hotel was. I have done sponsored work with Marriott in the past where they place me in their best hotels, and so I presumed that any of their hotels received the same amount of attention towards cleanliness, but I was certainly let down by this experience.

The Manager of this location, Martin, was as accommodating as he could be, and generally very nice and very helpful. I hope that he is recognized for his excellent customer service, and his ability to remain calm, even when guests might take issues personally with him for room problems that might be beyond his control. Also, very clean Gym! Small, but you can get what you need.

Stayed in July 2022

NEED TO BE BETTER PREPARED WHEN BAD WEATHER COMES THROUGH. MORE STAFF IN THE RESTAURANT AND PUT MORE TOWELS IN THE ROOM 2 HAND TOWELS AND 2 TOWELS FOR 2 PEOPLE IS NOT ENOUGH FOR AN ENTIRE WEEK STAY.

THE ROOM WAS CLEAN WHEN WE ARRIVED THE FACILITY WAS KEPT CLEAN - THE MAID SERVICE WAS NOT GOOD AND IT WAS HARD TO GET TOWELS AND WASH RAGS FROM THE MAID SERVICE. THE ISLAND IS NOT WEATHER PREPARED EVERYTHING CLOSED DOWN WHEN THE TROPICAL STORM CAME THROUGH LEAVING PEOPLE WITH NO WAY TO GET FOOD. THIS HOTEL RAN OUT OF FOOD AND SOME OF THE CUSTOMERS HAD TO WAIT UNTIL MORNING TO EAT. IT HAD A NICE POOL AREA AND SOME OF THE STAFF WAS VERY HELPFUL. THEY ALSO HAD A FREE SHUTTLE TO THE BEACH.

Stayed in June 2022

It’s not beachfront.

The pool.

Stayed in May 2022

the air conditioner was extremely loud and room felt a bit musty…our room and i assume a good handful of rooms had no view at all…..not sure i loved the motel feel that it has.

location was good still walking distance but because of the rain the road was flooded and we had to take a taxi no way to cross the street to the sidewalk. restaurant had good food! staff was friendly.

Stayed in November 2022

all good

room and restaurant

Stayed in May 2022

There are no comments available for this review

Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025