The hotel is dated and need repairs. There was mold in our room shower with broken tiles and the bottom of the exterior of the bathtub was missing a trim with dark glue exposed. The door handle areas were dirty with dark dirt around them. There was paint peeling from the shower ceiling and the cold water tap in the washroom sink was loose and misaligned with the rest of the faucet.

The staff were friendly and polite. The pools and restaurants were nice however, the restaurants were expensive. The room was cleaned well.

Stayed in March 2025

Slow service at pool side bar and long queues at reception.

Well located with plenty of amenities.

Stayed in March 2025

Having to wait till after 5pm for room to be ready. Not good!

Good location not too far from port.

Stayed in March 2025

Had to change rooms because the headboard was ripped up. Second room headboard was slightly ripped too. Discover card was accepted but not working. Lost 5% cash back restaurant promotion that Discover had. Neighborhood walk was unsightly and sidewalks were cracked and uneven.

Bed comfort, hotel lobby, bar service at the pool, size of room, size of balcony, view from room, housekeeping was good and front desk rep Samara was very sweet and helpful. Many chairs available throughout the day around the pools.

Stayed in February 2025

It was dated the decor and rooms need remodels. For the price I expect something at a higher level. The food choices were limited in the evening and the service at the Careenage was not up to par. We had to wait for refills on drinks for 30 min while the staff hung out at the bar and had a good time. The food orders were messed up and once we complained not an I’m sorry to us for their mistake. Again, not up to pare if charging $650 per night expect excellent service and food.

Location

Stayed in February 2025

Sunbeds reserved for cruise passengers. Our room wasn’t cleaned till late afternoon, often no towels left. Jacuzzi not working.

Location

Stayed in February 2025

I think it is not value for money, quite expensive for only bed and no meals included. I didn’t try the food there unfortunately.

Good location, lovely staff. Really helpful and responsive.

Stayed in January 2025

Hotel is Rather tired. Bathrooms need a good update especially.

Location was excellent

Stayed in February 2025

Bay view room was north facing and dark.

View and beach

Stayed in January 2025

Facility needs renovation. Elevators need scrubbing Restaurant/Bar by the pool and beach severely understaffed. It took us at least an hour to get served lunch

The beach

Stayed in December 2024

I'm used to higher standard in general from Hilton hotels

Nice beach and beachbar

Stayed in December 2024

Having to check out at 11am

Its location

Stayed in November 2024

Staff needs to treat quests as equal l did mention this before to my opinion nothing has changed in this area.

I enjoyed my quiet time away.

Stayed in December 2024

The pool area requires some maintenance and upgrading. Sunbeds were not particularly comfortable. The beach is not swimmable due to high swell.

A good hotel. Reasonable size room with comfy bed. Nice view from the balcony (premium king size room with ocean view). Good location short drive from various restaurants and Bridgetown center. Old fort and lighthouse on-site - sightseen can be done from the balcony of the room. Early check in, thanks to Natasha, and late checkout are much appreciated.

Stayed in December 2024

No hot tub all week as it was closed. The lifts were very slow, half of them didn't work and were out of action. The pool side bar staff weren't very friendly or helpful. Everything was quite overpriced compared to other places.

Stunning views from room. Very clean, some staff very friendly and helpful. When we had a problem with our room key, the deputy manager and maintenance manager were amazing. Private beach was fantastic, maintenance incredible. Food was delicious. Very comfy beds.

Stayed in December 2024

Standard of food in restaurant nothing special,

The room. The room service.

Stayed in November 2024

Breakfast was great, many options to choose from

Stayed in November 2024

The staff in the dining room could be more friendly, kind to all the guest. Otherwise , other staff were quite good.

Room, was comfortable

Stayed in October 2024

TV channels - no real entertainment for adults. Limited channels, not many options for food from the restaurants no buffet lunch the toilet seat, if that can be changed as it struggles to 'swallow' the effluent. Made us always agitated to use the washroom

Location, cooling, swimming pools, Staff were also very courteous and helpful

Stayed in August 2024

The food was not to my liking but I’m very picky with those sorts of things

The beauty and friendliness of the staff . It was perfect

Stayed in September 2024

The shampoo and conditioner dispensers were broken and in different places.

Quick booking in. Very clean. Friendly polite staff who were always very helpful when I needed information etc. The room was lovely and had spectacular views.

Stayed in August 2024

The hotel needs to be renovated. old, broken doors, broken curtains, elevator needs real upkeeping. Their breakfast is way tooo expensive. There are some nice places in walking distance, don't eat at the hotel.

The location of the hotel.

Stayed in August 2024

A premium room is the same as a regular room. I think that is deceiving, charging so much more for a premium room, only to discover in the end that it is almost the same room as a regular roomtype Very scarce amenities were provided for such a famous Hilton. Especially for the price we paid for a premium room

The ocean view was great. House keeping personnel great

Stayed in August 2024

Not enough entertainment at night/ lackluster performances; Common areas a bit lonely / dismal especially at night

Wonderful location; Friendly and helpful staff; Great facilities; Comfortable and functional room with fantastic view; Good tasting food

Stayed in July 2024