Reviews of The Black Swan Hotel
Riddersstraat 15, Bruges Historic Center, 8000 Bruges, Belgium
#72 of 99 hotels in Bruges
Guests' ChoiceReview Score
Based on 927 hotel reviews
8.3Score breakdown
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Cleanliness
8.6
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Comfort
8.4
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Location
9.5
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Facilities
8.0
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Staff
9.1
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Value for money
8.3
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Free Wifi
8.5
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Reviewed: April 12, 2025
Lyle
Canada9 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Family Room (5 Adults)
- • Stayed 1 night
We had a great room for 5 people, upstairs at the very top of the building...lots of character and a clean, modern bathroom. The breakfast was excellent and the eating area was a very nice space, on warm days you can eat out in the courtyard as well. The location was excellent, right in the old historic area of Bruges which is beautiful. We had a rental car that we had to park which was a little complicated at first, but it was nice that the hotel had dedicated spots for parking as there is very little space for that in the historic area.
Stayed in March 2025
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Reviewed: April 9, 2025
Friend
United Kingdom1 review8.0“Absolutely great, amazing location, clean tidy, fresh, lovely breakfast, plenty of space.”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted from a mobile device
Our room didn't have tea or coffee in the room, you had to ask for it at reception. It would of been great if it was all there already.
The breakfast was perfect. Plenty of fresh delicious options available. We all really enjoyed it. We also loved the quirky stair case to and from the first floor.
Stayed in April 2025
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Reviewed: April 4, 2025
Harris
United Kingdom1 review8.0“A lovely hotel and close to all amenities.”- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Handles in the shower and towel rails
Breakfast was perfect.
Stayed in April 2025
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Reviewed: April 4, 2025
Jared
Belgium68 Reviews4 helpful votes9.0“Highly recommended!!”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted from a mobile device
My ONLY very small concern is that my bed was slightly worn out and slanted. But everyone else had no complaints. Really, it was amazing.
Great location! The theme of the hotel is perfect with the Brugge setting. The staff, the comfortable beds, the breakfast. We love Brugge and definitely will come again.
Stayed in April 2025
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Reviewed: April 4, 2025
Julian
United Kingdom43 Reviews1 helpful vote8.0“Central location but quiet”- • Leisure trip
- • Travelers with friends
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Great location. Paid parking available. Staff friendly. Great shower
Stayed in March 2025
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Reviewed: April 3, 2025
Tony
United Kingdom24 Reviews9.0“Good hotel”- • Leisure trip
- • Group
- • Quadruple Room
- • Stayed 1 night
- • Submitted from a mobile device
Hired a garage to store bicycles over night, But was a little anxious as individual garage's were not locked, but are behind a secure roller door. So had no problems...!!
Great location, breakfast was good room adequate, Reception staff were very friendly and helpful
Stayed in March 2025
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Reviewed: April 2, 2025
Can
Turkey18 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Family Room (5 Adults)
- • Stayed 1 night
- • Submitted from a mobile device
No elevator. We had difficulty to carry our luggeages 2 floors by narrow stairs., No air conditioner. Room has very low ceiling we hit our heads few times. But it was somewhat comfortable and perfect location. Few underground parking in the vicinity. Our stay was ok.
Stayed in April 2025
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Reviewed: March 29, 2025
Olga
Ireland10 Reviews2 helpful votes8.0“A good stay”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
No fridge in the room. The room is not soundproof.
Great location, comfortable beds, nice bathroom.
Stayed in March 2025
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Reviewed: March 22, 2025
Panagiotopoulou
Netherlands1 review8.0“Satisfactory”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Not so many choices on the breakfast, but fair enough
In the old city centre, clean, warm, comfy, easy to access when we got there later than 8pm and the staff we spoke on the phone to inform that we would be late was very helpful!
Stayed in March 2025
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Reviewed: March 19, 2025
Sarah
Ireland17 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The stairs were a little tricky with cases
Very comfy bed and lovely shower
Stayed in December 2024
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Reviewed: March 18, 2025
Bernie
Ireland47 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Value for money very central
Stayed in March 2025
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Reviewed: February 27, 2025
Sophie
Australia4 Reviews9.0“One of our favourite stops on a very long European trip. Absolutely amazing location, and very nice”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 2 nights
Lots of stairs.
Fantastic location. Lovely interior.
Stayed in January 2025
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Reviewed: February 25, 2025
Aine
Ireland7 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Exceptional beautiful so central everything I loved it high ceilings massive bathroom But not enough plugs
Stayed in February 2025
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Reviewed: February 22, 2025
Luca
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
As top floor kept hitting head on beams & rooms were very hot
Great location, staff very polite & professional
Stayed in February 2025
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Reviewed: February 22, 2025
Don
United Kingdom5 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Family Room (5 Adults)
- • Stayed 1 night
- • Submitted from a mobile device
The reception is not open 24hrs.
The hotel is located within a 3 minute walk of the historic city centre.
Stayed in February 2025
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Reviewed: February 17, 2025
Andrew
United Kingdom38 Reviews2 helpful votes8.0“Very pleasant Valentines weekend break. Lovely people, shops, restaurants, chocolates and beer !!”- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 3 nights
It could have been me but couldn’t seem to turn down the radiator in our room so we were too hot during the night.
The continental breakfast was plentiful and what you would expect. The location was fantastic and well within walking distance for the city centre. The staff were very informative and happy to help with anything.
Stayed in February 2025
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Reviewed: February 6, 2025
Juan
Colombia5 Reviews9.0“Great stay. I would recommend the hotel”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
some noises of people walking (like stomping) late at night.... but that's common in europe :)
Customer service
Stayed in January 2025
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Reviewed: February 5, 2025
Valerie
United Kingdom2 Reviews9.0“Relaxing break”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Continental breakfast with good selection Great location for centre with secure parking away from pr
Stayed in February 2025
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Reviewed: January 22, 2025
Karen
United States7 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Family Room (5 Adults)
- • Stayed 1 night
Nice hotel, good location and they receive your bags while you get the room. Nice staff.
Stayed in December 2024
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Reviewed: January 21, 2025
Douglas
United Kingdom10 Reviews1 helpful vote8.0“Nice hotel close to centre.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Room was ok but not great. Dining room was a bit crowded at breakfast even though they tried to stagger timings.
Good location close to the centre. Staff were very friendly.
Stayed in December 2024
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Reviewed: January 16, 2025
Niki
United Kingdom5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted from a mobile device
Great location
Stayed in December 2024
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Reviewed: January 14, 2025
Murray
United States5 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Family Room (5 Adults)
- • Stayed 1 night
The Black Swan has a lot of old Europe charm, mixed with enough modern covenience to make it a good experience. While the hike up the narrow staircase to the thrid floor was difficult at times, the well done breakfast and very helpful staff made our stay very enjoyable.
Stayed in December 2024
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Reviewed: January 11, 2025
Genchan
Czech Republic24 Reviews2 helpful votes9.0“Memories”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
The room was smaller than I had imagined. I thought it had a bathtub, but it was a shower room.
Private parking was conveniently available. The front desk and hallways are gorgeous and the breakfast is wonderful. It was convenient to walk to the city center.
Stayed in December 2024
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Reviewed: January 9, 2025
Sofia
Greece7 Reviews1 helpful vote8.0“Good but could be better”- • Leisure trip
- • Family with young children
- • Budget Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The line of wood above the heads is very dangerous. The bathroom had mould and the room smelled mouldy very much. The ventilation in the bathroom didn't seem to make any difference. The sink was ridiculously small so we couldn't avoid dropping water on the floor or on us.
Beautiful hotel. Great location. Good breakfast. Very friendly staff.
Stayed in December 2024
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