Noise from neighbour toilets and I think airfiltring or airconditioning system. Paid Euro224 and breakfast was not included

Location and staff

Stayed in June 2023

Location was great, staff was the best!

Stayed in June 2023

A little basic and dated,, toilet not in the bathroom and by the room door, the kitchen could be better equipped. No vending machine or option to get dinner or basics at the hotel

Good location, good space

Stayed in June 2023

the hotel supplements are very poor and the hotel is generally old. everything is at its minimum. for the price I have paid, I could get much better offers (which I did in the next 2 days). unless the price is very competitive, I'd recommend considering other options.

The location mainly.

Stayed in June 2023

it was a bit hot and there were no air conditioning.

very convenient location. the staff is super nice and helpful. the rooms are very clean

Stayed in June 2023

Not upon expectations, given the rate.

Stayed in June 2023

no air conditioning, noisy place.

Will not return for sure

Stayed in June 2023

location

Stayed in June 2023

Perfect

Stayed in May 2023

1. the Check-in was extremely slow. New guests were queuing through the door. 2. I forgot something very important to me and realized it when I was already on the plane. when I landed, I immediately contacted them through Booking.com platform. However, i did not receive any responses. Only when I contacted Booking.com to help, then they simply replied that they did not find anything. I asked them to check the CCTV, to ask the housekeepers. No more responses from them. I am extremely disappointed in the service and how unreliable and unsafe the property is. If you forget something in the room you stay, you should be able to get it back. it is not a public place where there are many passerby. 3. there are no complimentary water provided. You need to drink tap water, if that is ok with you. 4. There was a TV in the room, but no remote control. You have to ask separately.

The room is spacious. the pantry is well equipped.

Stayed in May 2023

Dark apartment and enough used. There is space for more cleanliness.

Nice staff, close to attractions, spacious.

Stayed in May 2023

I had a room on the first floor and it was noisy

A good hotel with convenient transport links. Not far from Midi Rialway station. The room had everything you need - a kitchen with a kettle, a stove and dishes, an iron, a hair dryer. Good Wifi signal. Friendly staff.

Stayed in May 2023

No room cleaning for 5 days, no new towels, no rubbish collection, nothing Very small window

Nothing

Stayed in May 2023

This place is so lovely! On my arrival day, the front desk i think Marta ( so lovely lady!) helping me out with early check in since i were travelling alone and tired, i even fall asleep at the lobby! Hehe. I appreciate her effort of making me comfortable. Thank youuuu!!

Stayed in May 2023

Its the best, its an 'aparthotel' so its just a house really. There's a kitchen so you can cook, also all the kitchen necessities needed are available. Its just the best really. Also, its VERY close to the metro, tram, bus & you can even walk to the center if you like walking. Definitely recommend

Stayed in May 2023

very helpful and friendly staff

Stayed in April 2023

I stayed there for 3 nights and my room wasn't cleaned even once. I had to walk 18 min every time I wanted to reach the grand palace. In addition I had some mornings with noise from the hallway.

I liked the shower and the bed was comfortable.

Stayed in May 2023

Staff was very friendly and the room clean and had absolutely everything anyone needs

Stayed in May 2023

Clean rooms, good location, friendly staff

Stayed in April 2023

Generally, the hotel was good. However, what I disliked was the dirty towels. Both times we requested fresh towels, they were dirty. Also, last night some men were heavily intoxicated, and I had to contact the reception to handle the situation because it was very late (around 01:30). Unfortunately, the person at the reception did not take any action. Location was in top ;)

Stayed in April 2023

I recently stayed at the Citadines Toison d’Or Brussels Apartment weekend getaway, and I must say, I was thoroughly impressed with my experience. The check-in process was smooth and hassle-free, and the front desk staff were friendly and welcoming. The room was spacious, clean, and well-maintained, with all the necessary amenities such as a comfortable bed, flat-screen TV, mini-fridge and Kitchenet . The bathroom was also spotless, with plenty of towels and toiletries provided. The hotel's location was big plus, as it was centrally located and within walking distance of many shops, restaurants, and attractions.

Stayed in April 2023

1. No daily cleaning 2. No tea/coffee provided 3. The clean lady was rude, she shouted "NO TOUCH" to my son because my son touched the decoration on the coffee table. I said sorry but she was purple in the face. 4. The clean lady was sweeping the lobby while my husband was waiting me, she requested my husband go away in bad attitude.

1. Clean 2. Convenience 3. Many restaurants and supermarket near by

Stayed in April 2023

Loved the separate rooms

Stayed in April 2023

The mattress was worn out. One side of the bed had hard lumps in it. They were two to three inches wide and about six inches long and throughout the center of the bed. So very uncomfortable. The room was also stuffy. We kept the window open which helped but around 2:00 AM the smoke would drift in from the people on their smoke breaks below and the windows would have to be closed and the room would become too warm again. I was not aware until day three that they do not clean the rooms except every six days. I can live with that but please let me know and give me an easy way to get toilet paper, trash bags and towels. I had to take the trash down into the basement and when I asked for replacement liners, I was only given one (even there are four bins in the room). Two small rolls of toilet paper are insufficient for two people with a six day stay. The door to the bathroom did not close and it was right by the entrance to the room.

The location was fine.

Stayed in March 2023

everything?

Stayed in March 2023