The room was spacious. Comfortable beds. It was quiet. Delicious breakfast. Friendly staff. We really enjoyed our stay.

Stayed in March 2025

needs at least a bottle of water in the room, very hard pillows made it very hard to sleep. Similarly there was a smell of smoke coming from the toilet in the room. otherwise a good hotel but ask to change pillow and buy water before bed, for the cost of the room water should have been included

breakfast was good, the location of the hotel is excellent and the building itself. the staff were great too.

Stayed in March 2025

The room we were in was lovely, one thing that could improve it though would be to add a screen, or separate cubicle, so you can use the shower properly. The floor gets wet when you wash your hair. Breakfast was a little disappointing. Most of the hot food had run out by the time we arrived and the choice of cereals was limited.

Unfortunately on check in we found our room smelled strongly of cigarettes (107). I reported this to reception and Arthur was quick to help, finding us another room. He actually upgraded us to a very nice room (Opera on the top floor) for which we were very grateful The parking facilities were very handy and so close - we luckily got the last space! The approach to the hotel gives an exclusive feel, the outdoor courtyard would be a nice spot to sit in warmer months before with a cocktail! I liked the decor of the hotel. The movie theme was done well, sometimes it can be a little cheesy, but not here. It was fresh and along with the nice furnishings made for a really relaxing atmosphere.

Stayed in February 2025

Room with no openable windows, odd arrangement of closet toilet in separate room from sink and shower. Relatively expensive when parking & dog included.

comfortable bed, easy access on ground floor, excellent location in historic city, secure underground parking very close, helpful and welcoming staff

Stayed in February 2025

The lift!

Nice hotel, well located and comfortable. very good breakfast.

Stayed in January 2025

Traffic noise

Good range of food and drinks

Stayed in November 2024

Safety

Stayed in October 2024

There was not enough variety in the breakfast.

Upon arrival the reception was prepared to accomodate our individual needs.

Stayed in October 2024

Average good hotel breakfast. Standard room. Everything OK.

Stayed in September 2024

Nothing

Great hotel with friendly staff.

Stayed in September 2024

It was difficult to find the entrance of the hotel, the TV did not work.

Great location and excellent breakfast with freshly squeezed orange juice, coffee and croissants available throughout the day.

Stayed in July 2024

Alles was prima in orde.

Stayed in July 2024

Nothing really, just slightly noisy in the late evening, but would expect some noise in a town centre location like this.

The hotel has a hip and trendy feel and is just a short distance from the main square in Tournai, with its bell tower and many bars and restaurants. We received a warm welcome here. Our ground floor room ('Disco' - complete with disco balls!) was compact, clean and well equipped. Sleep quality wise, we did get a bit of street noise late in the evening, though not enough to significantly disturb us. Breakfast was very good, with excellent pastries. A big plus for us was being able to park our motorbike in the hotel's courtyard, which was secured overnight, by arrangement.

Stayed in June 2024

Friendly and helpful staff. Good location and room size

Stayed in July 2024

Staff very efficient and helpful. Bedroom quiet but a bit gloomy. Breakfast good

Stayed in June 2024

The road works just outside room started early in the morning. I appreciate not hotels fault .

The room was a nice quiet room at back iof hotel. Breakfast was nice.

Stayed in May 2024

The night access a bit fiddly, couldn’t easily get to car parking area when needed before breakfast due to locked gates.

Thank you for having a room that allowed a dog and for the doggy goody bag which was exceptional. Very good breakfast.

Stayed in June 2024

Breakfast could be improved.

Surrounding is beautiful to see.

Stayed in April 2024

I did not like the room. It was on the ground floor next to the staff room and night entrance. The windows were very small and were at street level so not convenient to open windows. It makes the room very dark. Therefore disappointed compared to the compared with the pictures of similar rooms on the website. We arrived late at night so we’re quite eager to sleep but would have liked to know about the room ahead of arrival. Think this is were improvement can be made is when a customer notifies (which I did at time of reservation) of a late arrival (beyond reception opening time) information about the room should be provided and if an alternative is available, it should be suggested before arrival. The heating was also extremely high on arrival considering this time of the year. (However this was sorted out quite quickly after asking reception) but not very energy savvy. The parking could be managed in a better way instead of first come first served, should have a barrier around to ensure only hotel customer park with a code. On arrival there were local builders with their van taking 2 parking spaces.

Very nicely decorated, staff friendly. Hire staff provided plenty of up to date information ahead of the trip. Hotel very clean. Breakfast was varied of great quality.

Stayed in April 2024

Bed comfortable, lovely room, great location, staff friendly, got a lovely welcome pack for my dog. Great breakfast.

Stayed in April 2024

We don’t like the ‘clean cube’ aspect of many Belgian hotel rooms but would prefer something bigger and more characterful.

Lovely old and quirky building. Good breakfast.

Stayed in March 2024

The cobbled road outside isnt their fault, but the mattress should be turned more often to even wear

Ok, good stuff first 1. Staff seemed helpfull and engaging 2. The breakast was pretty good 3. Location was great, a short walk from the town square Less good 1. My room was affested by the sound of vehicles on the cobbled street outside 2. My foam mattress was saggy and lumpy

Stayed in March 2024

The bed wasn’t comfortable for me. It had a mattress topper which was too big and it wasn’t secure. The mattress topper kept slipping off the bed. The room was hot and the heating was controlled by reception.

The location is great and very close to a good secure car park (fort rouge). The room was huge with a good bathroom. It was quiet. Breakfast was nice. The staff were brilliant

Stayed in March 2024

N/A

Friendly, clean, efficient

Stayed in March 2024