The location was excellent, and the breakfast had a lot of selections.

Stayed in April 2025

Location is absolutely perfect! Close to everything, the Leie, all interesting sites, tram stop. Room was small but fine especially since we weren’t there much. It was clean enough and we didn’t hear other guests even though we had ‘neighbours’. We stayed at the front which meant a good view at Gravensteen!, but we heard some noise every morning rather early: collection of glass by municipality, delivery trucks etc. It wasn’t too bad but if you want to sleep in late make sure to get a room at the back or use earplugs (which are provided for by the hotel by the way). Good shower.

Stayed in April 2025

Only instant coffee was available in the room

Excellent location, right by the castle, and minutes from the main canal and boat trips. Room was large, bed comfortable, everything was clean. Public parking available within a 5 minute walk.

Stayed in April 2025

There was a great big beam going across the room diagonally, which we kept hitting our heads on. It went from the floor in one corner to the centre of the ceiling. Very random. The room was very small, and the toilet room was miniscule - we could hardly shut the door as there wasn't room. It was also very close to the bed, which I didn't like.

The staff were lovely, very helpful. The bed was comfortable and the room was very clean. Location was brilliant.

Stayed in March 2025

No vending machine and when we needed water at night time it was quite expensive

The room was spotless, and tea and coffee was replenished on a daily basis. The housekeeping was fantastic.

Stayed in February 2025

Sewer smell from the shower drain. We did not use the shower because of the smell/partial backup of a tiny bit of sewage.

Fantastic staff and location.

Stayed in January 2025

Driving a car around Ghent is not recommend. For me when I got there it was dark and finding my way around in a car was confusing especially in a right hand drive car but would recommend for anyone who hasn't got a car.

Lovely spacious room that was comfortable and had everything needed. Right in the centre of Ghent so brilliant place to stay and explore Ghent. Really friendly staff that are very helpful.

Stayed in November 2024

The only issue is going one-level-up with stairs after the lift.

The hotel, staff, and location are perfect! The room is clean and quiet. No idea about the breakfast.

Stayed in November 2024

The Sauna facilities aren’t great: door key doesn’t work, the sand clock doesn’t work, there’s no thermometer, to get to the shower you need to cross the gym (it should be closer), the cold water setting in the shower doesn’t work, shower drain is clogged, and the service is charged as an extra not included in the accommodation fee

Good location and has a Sauna

Stayed in December 2024

Right next to the castle, many restaurants, bars and shops nearby. Kettle in the room. Great shower.

Stayed in October 2024

The room was very small. No character but a wonderful view of the castle. A little smelly too, but this could just be a drain issue within the city.

Location

Stayed in October 2024

Exhaust fan in shower seized making noise.fridge not cold at all and safe not secured to anything could carry it off...

Location.breakfast..staff very helpful...

Stayed in November 2024

Location and staff was excellent

Stayed in October 2024

Especially requested and confirmed early check-in with hotel via booking.com messaging as we needed it before heading out for a concert mid afternoon but on arrival staff were not aware and room was not ready. Breakfast room a bit crowded, warm and claustrophobic and lay out was poor and coffee machine wait was long. Not the best value hotel - I am sure there are better.

Great location and we had a nice super quiet room in annex which was important as we were their for the Gentse Feesten Music Festival. Nice bathroom. Good air-con. Great 'public-private' toilet in the entrance.

Stayed in July 2024

We used the hotel bar once but it was rather cold.

Excellent location to explore old town. Only a ten minute taxi ride from station. Plenty of restaurants within easy walking distance. Very helpful staff. Nice buffet breakfast.

Stayed in October 2024

We had their top room ,, a few final stairs to get there. (10 or so) quite hard with suitcases. Shrug.

Central & some carparking : good breakfast. Small bar open until the early hours . Separate seating area downstairs. . We had their top room , interesting layout! Spectacular 360 degree viewpoint.

Stayed in October 2024

Super small rooms. Bathroom is ultra small. Only 1 person fits. Maybe this is normal for a city hotel. But one of the smallest hotel rooms I ever stayed in. Bathroom ventilator wasn’t working properly and was making a lot of noise.

The location is superb

Stayed in October 2024

The first room we have was not the room was described on Booking.com. They say: Courtyard views but we have street view, then the room was too hot, is not possible to open the window because is really loud . That’s why we ask the staff in the middle of the night to move other room. I cannot say is Booking.com or Property mistake. But that’s is the was night I even have on my holidays.

Really center and there is parking lot . The staff really friendly. Booking.com was upgraded us, but the room was really Hot. We ask the staff to change our room. Luckily there is one room empty . Is very small but possible to sleep.

Stayed in September 2024

No in-house lunch/dinner restaurant - although plenty within walking distance.

View from our spacious bedroom of Gravensteen moated castle.

Stayed in September 2024

The breakfast: - The bread rolls were like sponges. - The eggs were very flat no seasoning. But there was pepper and salt. - The hair dryer was dead. But there was was another one at the reception. - The badroom was to small. No room to put your stuff. No toilet roll hanger. When using the shower, all the water fell in the toilet cleaning brush. The room wasn't smelling any good. Chemical odeur from the ugly carpet. The lights in the hallway switch off to soon and do not turn immediately after you enter the hallway. The coffee machine in the room: was loaded with chalk.

The location was splendid. Everything was at walking distance. Their was no noise at night. Good comfortable bed. There where umbrellas attended to enjoy your stay in the rain.

Stayed in August 2024

Pillows

Location is in the center of city. Good Hotel to explore the city. We got a quiet room which was very helpful due to festival ongoing the days we stayed in Ghent

Stayed in July 2024

The toilet room was a bit small and faced the bed directly.

We were in a room on the third floor with a view towards the back so nice and quiet, compact room but didn’t feel squeezed in, comfortable bed and good shower. Very good central location, bikes in the garden but tucked away. Really nice staff at check in, stayed an extra night to explore more of the city.

Stayed in July 2024

Excellent location

Stayed in July 2024

Breakfast was very good but slightly overpriced. Guess if you are a big eater in the morning it is worth it.

Clean and close to center. Good theres parking at the premeses.

Stayed in June 2024