The check-in was available only after 4 p.m. (we arrived at 1 p.m.) which was a bit inconvenient, as we had a lot of luggage and had to change. The design of the room was a bit old-fashioned and the wallpaper was off in some places.

Great location, spacious room, and super comfortable bed!

Stayed in September 2023

There was a queue for the coffee machine in the morning. Perhaps a second machine would solve this problem. On the second day at breakfast it was broken, the helpful receptionist offered me a coffee from the bar which I found was a nice gesture.

The good position of the hotel.

Stayed in September 2023

Very central, right next to the castle and a tram stop, lots of restaurants nearby. Good breakfast choice. Good WiFi connection

Stayed in September 2023

Coffee not great but hey ho , Fell down breakfast room stairs due to lighting not being that good

Loved the view from the window,very handy for old town ,bit noisy as we had to leave a window open due to heat ,staff lovely ,breakfast room stairs could be better lit

Stayed in September 2023

Rooms too small

Location and parking

Stayed in September 2023

Looked onto a carpark but that was fine

Location was great

Stayed in September 2023

The hotel was a little dated. The room was quite small and dusty.

The location was superb. Very central. They were also very responsive via the Booking.com app messaging feature. They informed us which P+R site we could leave our car at in the outskirts of Ghent so we can take a shuttle to the city center. It was very functional.

Stayed in September 2023

It would be good to have access to an iron and ironing board.

The staff were very helpful

Stayed in September 2023

One bedside light didn't work, one desk top light didn't work. A floor lamp left in one corner of the room unplugged not adequate. At breakfast, drinks machine not working properly. Consequently no cafe lattes available. No toaster so no toast with breakfast.

Staff friendly courteous and professional. Excellent base for exploring the wonderful Ghent. Rooms were extremely comfortable.

Stayed in September 2023

It was a warm day and it had been for several days and AC was just not providing cooling confort

The room was very nice and clean and very well located in the center of actions

Stayed in September 2023

No working fridge, no fresh milk, no biscuits, no cold water Early morning banging n crashing outside window, ocasional sewerage smell.

Location perfect lovely hotel near transport

Stayed in August 2023

The bathroom had a sewer smell I could not get rid of, but was able to keep the door closed.

Great location.

Stayed in September 2023

The room we had was quite old but it was not a big issue. Sometimes it seemed like sewer smell came out from the bathroom but not a big issue. Maybe the hotel can look into this.

The location is perfect! Near everything. The breakfast is a feast! Wonderful staff!

Stayed in August 2023

There was a very strange smell in the staircase. Sauna was closed. The room had carpeted floor, which is unhygenic.

We got a very cozy room with a balcony. The room was in another building with was not a problem. We had a mini fridge and stuff to make coffee or tea, which was great.

Stayed in August 2023

The room looked gloomy. There was no AC, only a ventilator. Tea spoons were quite dirty. The elevator was out of order at some point and finding the stairs was a challenge. On the day I left, a hammer drill started working. Should I continue?

The location was perfect, near the most beautiful district of Gent. The facade of the hotel is impressive. Here end unfortunately the good impressions. The bad ones outweigh the others

Stayed in August 2023

- air conditioner not working well - room design - price too high considering that breakfast and parking were not included

- position in city centre

Stayed in August 2023

Rooms were very hot. An AC would be a great investment!

Perfect location and stunning building

Stayed in August 2023

Bedroom rather small

OK,nearby.

Stayed in August 2023

The room we were in was accessed via very narrow and steep stairs. Fine for us but could be problematic for less able bodied. Ensure to raise at booking if this may be a problem.

Fantastic location, very central, opposite Gravensteen castle. Spacious, clean room, amazingly comfortable mattress. On tram route so easily accessible from the station. Staff efficient and friendly. Room was very warm but on asking they provided me with a fan.

Stayed in August 2023

There was nobody to help lift suitcases up steps into the main lobby, check-in desk. I found the staff pretty casual, a couple not being able to provide adequate information about paid parking nearby. However, they provided essential services.

The location was perfect, along a tram line, very near the central squares and sites, with restaurants within steps. Others have also said you should ask for a room in the back because the front of the hotel can get noisy at night. Breakfast was quite good.

Stayed in July 2023

The hotel was all good the issue is getting to it. The hotel is in the old part of the town, inside the emission control zone and basically a pedestrianised area. this means it has has very restricted car movement and hotel only has a limited number of parking spaces. We parked in a multi story car park about 500m in the drivable zone away and walked (its cobbled so dragging a wheely bag a challenge). Hotel worth it.

Great hotel is in a very central location in a pedestrianised area of the city but in a quiet side street . The staff were always there and and helpful. Breakfast was good.

Stayed in August 2023

Great location

Stayed in June 2023

De television is outdated. We could not use our chromecast and there was no netflix on it. The lighting didn't do much for the room, it's very white and cold. Would recommend to change the lighting to create a better ambiance.

The location of the hotel is great and the hotel looks very beautiful. Besides, they decorated the room for my boyfriends birthday, which was really thoughtful. Would recommend this hotel! Tip: Parking in the center is expensive, but you can take a free shuttle from Decathlon to the center. This bus goes every 15 minutes.

Stayed in July 2023

none

location is great

Stayed in July 2023

The location of the hotel is great: the castle is a few steps away, as well as the main attractions. The room was tiny, but it had everything we needed (also a mini-fridge and the hairdryer).

Stayed in July 2023