Great central location. Well stocked bar.

Stayed in November 2023

Second time staying at The Gravensteen,and cannot recommend it highly enough. Facilities,staff and location are all brilliant

Stayed in December 2023

Amazing location, a very comfortable room and nice staff

Stayed in December 2023

Very beautiful hotel, clean and right in the city centrum, so service-minded personnel, 10 out of 10.

Stayed in December 2023

It was perfect , clean nice staff great location and even accepted our little dog.

Stayed in December 2023

none

The building and decoration, it's 100/100. All saffs were friendly and helpful, exven Mr. Aldo, the cat reception. I like the separaed toilet room and bath room. The view from my room was sooo amazing!

Stayed in November 2023

When we checked out the staff wasn't really friendly.. further then that we didn't experience any problems

Location was perfect, very close to the center. The room was nice, clean and the bed was comfortable. We also had a bath which was amazing.

Stayed in December 2023

Heating didn't work. Air conditioner as well. It was quite cold in the room. I couldn't connect to wifi, it was visible, but without connection.

Nice location. Good bathroom. Quite place.

Stayed in November 2023

It’s central to and close to everywhere’s we like to visit in Ghent

Stayed in November 2023

The room was very lovely and the staff extremely kind and friendly ☺️

Stayed in November 2023

Noisy at night , our window opened onto a fire escape do we couldn’t have it open at night. No air conditioning, separate toilet in very small cupboard . Staff came out for a break and a cigarette on both nights directly below our window each evening and were noisy . Overall poor value for money .

Location

Stayed in October 2023

Staff very nice and the room was very clean

Stayed in October 2023

Very noisy, warm (no airco) need to open windows to cool down, and outdated bathroom

Location is very central

Stayed in October 2023

Great location. My favorite part of Ghent!

Stayed in September 2023

The room was a little small and quite hot but they provided a fan which was great. The bar was often messy and had nobody at it.

Great location with an excellent view of the castle! Really friendly staff. Lots of great shops and places to eat nearby and the WiFi was good

Stayed in July 2023

Maybe the noise but it is s a student city and it's luvely

Position and view we had

Stayed in September 2023

❌ noisy between 1am and 7am with bins being merchandised on cobbled streets, bottles being emptied, karcher machines cleaning. Relentless. ❌ Fan only in heavily featured nice building. ❌ Annexe building is dark and musty ❌ Reception staff generally disingenuous and distracted and on occasion argumentative if asked a question and have to engage with guests. Witnessed with other guests not just with ourselves.

✅Location is great for sight seeing. ✅ After meeting with manager Vincent and discussing unresolved reported issues we were upgraded and relocated to a sister hotel in the group this hotel belongs too. ✅ Cleaners are pleasant and friendly.

Stayed in September 2023

The towels were the worst I’ve ever seen in a hotel especially one that cost this much.

The location was amazing. The room was interesting although very low ceilings and stairs everywhere which was a little tricky.

Stayed in September 2023

There wasn’t a single thing i didn’t like it

The decoration, the design, the view and the nice people who works there

Stayed in September 2023

We were in the new block through the back. Room basic but functional. We found it to be pretty noisy, just as guests would be coming through to go to new block, and also that’s where the breakfast room is. Staff were good but I wouldn’t stay here again, found it fairly expensive for what you get but you’re really paying for the location

It’s in a great location. Just across from the castle.

Stayed in August 2023

N/A

The location was fantastic, close to the canals, shops, restaurants and bars. The room was spacious with a comfortable bed and needed toiletries provided.

Stayed in August 2023

The room - I booked an executive room for one night and was given Room 15 on the first floor of the main building. In my view this room did not match the billing of an executive room. The door was situated behind a sort of pillar and wouldn't open fully, making it difficult to get in and out with cases. The room had no air con, and although there was a desk fan in the wardrobe it just moved the hot air around (it was a hot day/night). We therefore had to open the windows. As the room faces the main street the noise was continuous through the night and into the morning. Other small things like the small flush didn't work, there was nowhere to put your shower gel etc bottles in the shower, the coat hangers were suspended from plastic blocks which would not hold the hangers with our jackets on them so we couldn't use them. The previous time we stayed at this hotel we had a fantastic room and a great experience, so booking an executive room we expected similar.

Staff were friendly and proficient Breakfast was excellent Location is perfect Bed was large and comfortable Wi-fi connection was good

Stayed in August 2023

Very dirty, breakfast very poor quality

location is great

Stayed in August 2023

We had the loveliest room with a balcony with a great view which was very lucky as others did not

Stayed in August 2023

The room was super hot, no air con, just a little ventilator, the windows were little, only one of those had protection against the mosquitos, because of the heat we had to keep the windows open, a lot of noise outside.

The location is amazing, cannot wish better, it is in the center of everything, a few steps of the castle and the main sights.

Stayed in August 2023