Beautiful hotel, great location. Unfortunately it was a very rushed trip but the staff made my stay as comfortable as possible. Will definitely come back next time I’m in Ghent.

Stayed in September 2022

Nothing. We had a great experience.

Beautiful Hotel located next to the Gravensteen Castle. We stayed in the main building and our room had beautiful high ceilings and big windows with a view of the castle. The staff in the Hotel reception and also in the Breakfast room were very friendly and helpful. We were walking distance to everywhere. My son has recently moved to work in Ghent so will definitely be back to stay in this hotel. We loved it.

Stayed in September 2022

Rooms not spacious and getting to car park a nightmare very noisy outside

Cental location

Stayed in August 2022

We were not able to enter the room until 4 pm, the room was not cleaned until we complained at reception. Unfriendly receptionist- took her whole morning to book a taxi to the airport for the following day

The location

Stayed in August 2022

This time, nothing. No sewage smell. One thing that I would advise visitors of (and this is not a complaint, just good to know) is Ghent's low emission zone, which is everything inside the ring road. If you are coming in a foreign vehicle (not Belgian or Dutch) you must apply to <https://visit.gent.be/en/low-emission-zone-ghent> to register your car (motorcycles are exempt). The hotel is in the LEZ. It has only about 15 parking spaces and you cannot book them. If you cannot park at the hotel I would recommend parking at 'Parking Ramen' about 5 minute walk from the hotel. Cost there is about 14 euros overnight. The hotel charges 22 euros

Everything This time we had room 22 in the main building. Absolutely lovely room with a view of the castle. I remembered the cooked breakfast option this time. Good breakfast Excellent location

Stayed in August 2022

Breakfast wasn’t very good. coffee miserable out of machine .. scrambled egg burnt .. breads heavy.. orange juice often needed topping up.

location superb

Stayed in July 2022

It was a hot night, and the room had no AC. With a big music festival on, it was noisy outside, so the choice was a hot room or noise…BUT the earplugs provided were very effective, and in any other week of the year, the noise outside would have been much less.

Friendly staff, great location and a big, airy, grand room with excellent facilities and a picture-book view of the castle. Dog friendly establishment. Ghent. Just a bloody marvellous vibrant, happy, historic city.

Stayed in July 2022

nothing

great location. good AC. nice breakfast

Stayed in July 2022

Nothing

Hotel building is aged, but very new facilities. Very helpful and friendly staff. The room was clean and the view on the suite is superb. Had a very good stay!

Stayed in July 2022

I like that is very clean, the view from the room, new furniture and accessories. Location was great in old town.

Stayed in July 2022

Good location.

Stayed in July 2022

The room was spacious and extremely comfortable. The location by the Gravensteen castle was ideal and only a short walk to the town center. I must also take the time to thank the wonderful receptionists. We were warmly welcomed with beautiful smiles and they went above and beyond to send some luggage to my home when I realised I had left it in the room. I would love to stay here and experience this romantic city again.

Stayed in July 2022

excellent location

Stayed in June 2022

nothing special was done for our wedding. terrible beds and very very poor breakfast.

Stayed in June 2022

Very good breakfast. Nice & fresh room in a very hot Gent...

Stayed in June 2022

Great Location!

Stayed in June 2022

1st visit to Ghent, chose hotel because of location. After booking confirmed was emailed parking limited, cannot be reserved and 22 euros a day. May need to.use public parking, 10min walk. Emailed to say booked as limited mobility but still told nothing could be done and they are unable to add this info to booking.com. arrived, lift not working! Room in annex to hotel on 3rd floor. Very basic, had not been cleaned when we arrived and we had to call reception to get housekeeping. There were steps in room down to bed area so I struggle due to mobility. Nothing mention on booking.com. breakfast was until 10am but at 9.55 was being cleared away at 10.00 miserable member of staff made it clear we had to leave

Picked hotel because of location

Stayed in June 2022

room was still dirty when we arrived, wouldn’t have minded waiting but we’re sent to the room anyway (after check in time)

location breakfast

Stayed in May 2022

Reseptionists were a bit absent. More green and coloured (ie. vegetables) in the breakfast would be nice. Voices from streets might disturb someone sensitive for noices as the soundproofing is not specially good :)

Nice sized room in the highest floor and nice view over the old town. Easy to reach from train station with tram. Hotel was beautiful, nice breakfast. Cleaning service excellent and kind.

Stayed in April 2022

Near city center. Cozy, compact hotel, beautiful lobby decor.

Stayed in February 2023

location was excellent

Stayed in January 2023

An electric cable to kettle was worn , showing wires and was not long enough to reach plug. Price of breakfast.

Central location but difficult to reach carpark due to extensive works renewing tram lines. Bed was super king size and very comfortable. Breakfast was very good but an extra 18 euros each. Reception personnel were very pleasant and helpful,as we're the dining room staff on 2nd and 3rd morning.

Stayed in August 2022

The building is full of charm.

Stayed in March 2023

the room is quite small.

the staff are very nice and helpful.and the location is very good.

Stayed in February 2023

There are no comments available for this review

Stayed in April 2025