DO NOT STAY HERE. This is the absolute worst hotel I have ever stayed in. All of the below for the privilege of paying €280 for two nights; 1. I have not been able to shower in my room for THREE DAYS. On day 1, the shower would not drain and flooded our bathroom floor and entry way to our room. I contacted the customer service team (via WhatsApp as there are no people on site) and was asked "can't you wait until tomorrow?". Not acceptable after travelling for an entire day to get here. We were then told to go down to the basement to fetch ourselves some new towels to clean up the water all over our room. Again, not acceptable. As a resolution, and after asking three times what to do, I was finally offered to have an evening shower in another guests room as they had not arrived yet... Weird but at least there is half a resolution, so off I go with my towel and wash bag to a strangers hotel room for a shower. Day 2, arrive back in my hotel after 12.5 miles walking and exploring the city to find my shower now drains (amazing!), but no hot water!!! Gross. I contacted customer service who informed me there was nothing they could do as there are no staff on site and again "wait until tomorrow" when staff are on site to look into the issue. Day 3, wake up, STILL NO HOT WATER and now I really stink. I am beginning to feel sorry for whoever has to sit next to me on my way home from Brussels today (a city which I shall never return to because of this awful experience). 2. There are no staff which is the most awful idea anyone has ever had. Staff will converse with you via WhatsApp which is unacceptable when you have an issue which needs near immediate resolution. The staff here clearly have no training in customer service and are quite frankly outright rude on WhatsApp. 3. There are major roadworks going on outside the hotel which you are not told about until you arrive (via a WhatsApp message of course).

Overall, the location is ok at best. If you are unlucky, you will have a view of the office block opposite and can look at people whilst they are having serious meetings as you get changed in the morning. The hotel is a 15 minute walk to the Palace square, but around 30 minutes from most of the shopping areas

Stayed in March 2023

No hot water for 3 days, so no shower. Not a safe location

The hotel would be good with spacious room if the hot water would be there and safer location. I couldn’t take shower for 3 days as despite reporting the water was not fixed and it was only cold water. The location had a lot of police actions in the night as it was not safe (7 police cars were at the location)

Stayed in March 2023

nice room and great location.

very modern and spacious room. free mini bar with snacks and drinks. great location

Stayed in March 2023

The lack of finding a response... First rays morning no hot water ... It is solved after I needed to shower.... Next day the hot water was cut off.... Again solved after the need.... You have to read every line they send you... Because no clear instructions

The location The speed of not having a front desk

Stayed in March 2023

The room and communal hallways could have been cleaner. Also, the mattress was a bit soft.

Location.

Stayed in March 2023

too cold bathroom floor and it easily floods in the shower room. The floor is higher on the side of the shower so the water flows down up to the area below the sink.

very comfy and clean, free coffee and teA, access to extra towels

Stayed in March 2023

Super geregeld, prima contact via whatsapp.

Stayed in March 2023

Front door rather heavy

The most comfortable bed I’ve ever slept in, lovely clean modern room

Stayed in March 2023

In order to use the elevator (or the stairs) you need to enter your personal code, otherwise it will not work, and it makes it extremely uncomfortable when other people are inside the elevator with you and they can literally get your personal code to your room with all your belongings… Another thing is that housekeeping did not come to my room during my whole stay, not to even take the dirty cups or towels; empty the trash cans or leave more toilet paper… forget about even making the bed

Stayed in March 2023

That there's no proper reception area and no personal contact whatsoever with staff...but this is known beforehand, just that the concept is not something I prefer.

The fluffy beddings!

Stayed in March 2023

No faults

An excellent base to visit this beautiful city. Nice and clean room with a few luxuries like a coffee machine... highly recommend..

Stayed in March 2023

There was nothing I didn't like.

The beds were beyond comfortable. The shower was so delightful we took the longest showers. I liked that the check in process was so easy, and we didnt have to worry about key cards. We didn't need help from staff but I think they would have been helpful if we did. There was also a really nice communal area.

Stayed in March 2023

there's no staff at the hotel but you can just txt them and they'll help you. location are amazing! 10 to 15 minutes from center and station.

Stayed in March 2023

na

Clean, great location, coffee machine, iron, REN cosmetics

Stayed in March 2023

it was so clean, safe and secure! I absolutely loved it. it’s so central to the main square (5 mins on the scooters, 15 mins walking)

Stayed in February 2023

Couldn't connect my phone to the TV. There was a google chromecast, but couldn't find it on my phone.

The room was very clean, and location was also good.

Stayed in February 2023

Easy online check in.

Stayed in February 2023

Only very slight inconveniences: quite a few both WhatsApp messages and emails before and throughout the stay. I received the message that the room is ready for the check in only to have to wait for the room service lady to finish the cleaning.

The apartment was very comfortable and quiet, it had all the necessary amenities and more. The location is not far from the city centre and the train station, with shops and restaurants nearby. Easy check in and check out, access to the building and the room with codes.

Stayed in February 2023

Not in particular.

The location of the hotel was pretty good enough. It is located close to the center of Brussels and transportation is good. There was no reception staff and the door access code was sent in advance to mailbox. The room was in good condition, quiet and clean. Check out was done through a QR code on the room door and was highly satisfactory. Consider using this hotel again.

Stayed in February 2023

The only two small things I didn't like were that: 1. I couldn't find any spare bin bags downstairs so that I can change mine and 2. The pillows were way too big for me Otherwise everything else was great!!

The location was great, just at the centre.. 13 mins away from the central station as well. Room was very clean and spacious with a great view! One of the few places I found that actually had gym facilities! The staff was very nice, polite and responsive! I was surprised how quick they were responding any time I had a question! Would definitely recommend!!

Stayed in February 2023

-

Great location, very good room, wifi.

Stayed in January 2023

The hotel had a lot of different amenities such as shampoo, conditioner, hairdryer, coffee machine, and more. The check in was very easy as the same as the check out. The room was very clean and comfy.

Stayed in February 2023

The location is great. The room was warm and nice clean. Bed is really comfortable!

Stayed in February 2023

A bedroom needs a little renovation (carpet especially). There were several issues with warm but not hot water in a shower and a window that I couldn't close properly.

A bed though was exceptional! Friendly and helpful staff even though all the communication is carried out online. Location is quite convenient.

Stayed in January 2023

The room was poorly lit and I had to move a heavy table to be under a light to even read the keyboard on my computer. There were no suggestions on where to go for breakfast

Bed and en-suite facility. Good WiFi.

Stayed in January 2023