No soap at the bathroom and at the sinq The soap is only at the shower Communication with the staff is really hard only through emails It is acceptable at the end

The apartment is well organized and exceptional

Stayed in December 2023

It looks very nice in the photo. Reality is slightly different, but I can't complain. It's not the cleanest place i stayed also, but overall is good and comfortable.

Lovely apartment in the city, around 20-25 min walk to grand place. It had everything we needed for the pleasant stay. Easy check in and out. Codes sometimes dont work, but you can open any door from the app. Parking on the street for a day around 23€ so aint bad.

Stayed in December 2023

It’s was dirty , it Smelt , stains on sofa , microwave dirty , fridge dirty, duvet stains on them and no duvet covers . Next door to a restaurant which played loud music (drums) until 3am - and at the other side music was loud from 8am until 9.30 until we left . Impossible to sleep . Area really bad litter and waste bags everywhere.

Nothing at all Was good about this property had to find different accommodation was that bad.

Stayed in December 2023

A few minor repairs should be done, like the bathroom doorknob or the paper holder. Not related to the apartment but this part of the city is kinda a bad neighbourhood.

Clean and elegant, keyless entry, has everything you need, close to public transport and in walking distance from city center. Very nice mobile app with all the info about the apartment.

Stayed in October 2023

Really dirty and many things broken and of cheap quality. We know renting apartments is a business but it should definitely be proper, especially as we paid around €175,- per night. We used “outer-socks” around our socks to keep our feet clean and proper. No proper cleaning tools in the apartment. When asking for an extra blanket there was no option. Almost all shelves in the apartment are empty, as mentioned hardly tools. Pictures of the apartment are correct in the advertisement, but show a “new” and “clean” apartment, which was definitely not as such.

Location I assume.

Stayed in October 2023

Very questionable area. forget about sleeping, very noisy from bar/restaurant next door

Stayed in October 2023

Very large apartment

Stayed in October 2023

Nothing

Very clean and access very secure

Stayed in October 2023

Customer service: Although in the description of the facilities provided a hair dryer was included, when I tried to find it it was not available or very well hidden. I contacted the apartment and initially they answered that it was in the apartment. when I contacted them again twice as I could not find it they never answered back. Cleanliness: While trying to find the hair dryer I opened the oven and found a dirty pan with food remains inside that was never washed. Area: The area is not the safest one in Brussels and they gave me the apartment on the ground floor. It did not feel very safe. Noise: Next to the building there is an African restaurant that stays open until late, if you are in the ground floor apartment you can hear all the discussions and the music through the wall.

The apartment is quite spacious.

Stayed in September 2023

I would have preferred a softer pillow, but that's just a personal preference. Coffee was great, but missed the milk. The space in the separate WC on the lower level is quite small, but there is always the other bathroom that can be used so not really an issue😊 Bedside lamps/or at least one lamp per room would have been great to have, but not essential 😊

Lovely spacious apartment with minimalist decor, well equipped and furnished. Although the apartment is not in the nicest area of Brussels it is close to train station (6-7 min walk) which was very important to us. We travelled as two families with two small children( aged 2 and 3). The children had a lot of space in the living room to play and run around (not sure if the guests - if there were any - in the below apartment appreciate it though). The whole building consists of 4 apartments, all belonging to Smart Appart. Our Duplex was on the 3rd floor (top floor), easily accessed by elevator. The duplex has 3 rooms on 2 levels( living room, open space kitchen, one en suite double bedroom with walk-in shower and separate WC on one level; 2 rooms with ensuite bathroom with bath tub and WC on the next level, both rooms having separate but direct access to the same bathroom. Self check in went smooth and it was very straight forward. Got all the needed information in time via text and email too. We spent here just one night and had no issues, so we did not need to contact the person in charge of the apartment, but from getting all the information so promptly and on time I am sure we would have got effective assistance. Loved the fact that all worked with a code and did not had to use/carry around any keys. WiFi was excellent.

Stayed in September 2023

Could be cleaner

Perfect spot for a few days in Brussels with friends or a family.

Stayed in June 2023

We ran out of toilet roll and couldn’t find any spare ones.

The property was great! Just what we needed and in a good location near the train station

Stayed in August 2023

The location of the property is in a seemingly shady part of town. That was the only concern. Also for summer months I would suggest having standing fans available for the rooms so its easier to go to sleep at night.

The property itself is well furnished and well equipped. Check in was very easy. All facilities were available.

Stayed in August 2023

- check in experience is a little bit confusing, it is not hard but you should read the instructions mail very carefully. - the shared bathroom in the upstairs between the two rooms was something new to us, the bathroom has two doors so you need to close the other door when you are going to use the bathroom,

We had a wonderful vacation at the apartment in Brussels. - The apartment was as described in the photos, and maybe even better. - The apartment was located in a very good location with a lot of grocery stores and restaurants around, just a 5-minute walk from the Clemenceau metro station and a 10-minute walk from the Brussels-South railway station. - The apartment was very clean, and everything was working as it should. The elevator inside the apartment was an exciting and unique experience. - The customer service was excellent, and our questions were answered quickly and kindly. - The customer service sent us a thank-you email as soon as we left, expressing their gratitude for us keeping the apartment clean, which left a good impression on us. - The internet was very fast and covered all parts of the apartment, including the upper floors. Overall, we had a wonderful vacation at the apartment in Brussels, and we highly recommend it to anyone looking for a stylish and comfortable place to stay in with a big family.

Stayed in August 2023

The apartment is next door to a lively restaurant (more akin to a nightclub) that plays loud music until 2am. Fine if you don't want to sleep until then, otherwise: avoid!

Lovely apartment in a convenient location near the central station.

Stayed in July 2023

Couldn’t get the stove to work but we didnt really mind in the end.

Loved the location, really close to train. There were shops and markets around to stock up if you wished.

Stayed in June 2023

The surrounding area is a bit dirty and shady

The apartment was very spacious, with 2 bedrooms with comfortable double beds and a great sitting area. Very easy check-in, by code. Good facilities and close to Midi station

Stayed in July 2023

The neighborhood was kinda dirty, but the appartment was clean.

Near the metro station and the train station, very spatious and cozy.

Stayed in July 2023

First of all, the code at the entrance of the building worked, but the one from the apartment was not functional, which is why I stayed 40 minutes at the door of the apartment. Miraculously the apartament door opened with that same code just shortly after I had contacted the landlord. I found the apartment very dirty, you can see it in the picture. Breadcrumbs and hair on the sofa. The kettle and the pots weren't cleaned properly. The carpets were filthy, full of mud and hair, as well as the floor of the apartment. The cleaning lady was overwhelmed and my husband had to vacuum the whole apartment. I cleaned the refrigerator, dishes, sinks, vacuumed and wiped the sofa, as well as the drawers in the bathroom which were full of dust and hair. We also cleaned the shower cabin, you will find two pictures of it, before and after it was cleaned by us, the guests of the apartment, those who paid 850 euros for this accommodation. I have to mention the awful noise from the restaurant next door, which persisted until late at night (2-3 a.m.) No lamps for the bedrooms, it's the first apartment without lamps in the bedrooms I've ever stayed in! No soap in the bathrooms. Bad neighborhood, not safe, garbage bags everywhere,, bad smell, overall a bad experience.

Large apartment. Not far from city centre. Very close to Midi/Zuid station. Unfortunately, I don't have good things to say about this accommodation.

Stayed in June 2023

There was a small amount of noise from the restaurant next door in the left bedroom, this was covered by playing a podcast on the phone so did not cause us an issue.

The apartment was very large and comfortable. We appreciated the nice touches like the coffee machine and Netflix. The shower was great.

Stayed in July 2023

No air-con and liquid soap was running out because no supply from the owner’s supplier!

Location, room rate, cleanliness and kitchen

Stayed in June 2023

lacked washing machine.. suggest also an electric fan during the summer season

apt is huge and clean

Stayed in June 2023

this is not clean enough and it was really very very noisy in the night

the location is OK

Stayed in June 2023

it was clean and the decor

it was clean

Stayed in June 2023