WiFi didn’t work and communal door not secure

Spacious and great location

Stayed in August 2024

Floors were really dirty. WiFi isn’t working.

Perfect location and spacious place.

Stayed in July 2024

No working wifi or tv ( was supposed to be included ) . Room was dirty with bloodstains of squashed mosquitos on the wall . Issuers were not resolved . But great location .

Stayed in June 2024

Needed a bit more daily maintenance: dishwasher rinsing (strong smelling), changing lightbulb, door greasing and things like that. There was no wifi in the apartment.

Large apartment in the heart of Antwerp. Very good location, spacious and amenable, multiple toilets: very strong point.

Stayed in May 2024

Narrow and steep stairs. It is difficult to carry luggage up higher floors.

Great location, spacious and clean. Has a fully equiped kitchen suatable for staying longer that one day.

Stayed in November 2023

The flat was beautiful and in a fantastic location. All was perfect except for 2 big issues, which could easily have been resolved by the hosts during our trip, had they wished to do so: 1. The entry system didn't work. The first code we were given to enter the property didn't work. We texted the hosts & were then given a second code. This code appeared to be correct as a green light came on but then the door didn't open after several attempts of having to reenter the code and then try to pull/ push the door. The biggest issue with this was that the hosts were not local and were not using a local support service and therefore refused to send anyone to the flat to let us in. They asked us to video ourselves punching in the key to verify we were doing it correctly and then still did not send anyone. Eventually, after an hour of trying, we managed to get in by using unreasonable force to pull the door open. With the door open, we could see that the door mechanism was broken. We informed the hosts of this but received no notification from them that they would fix it. 2. The wifi didn't work. Again, we spoke to the hosts about this but they kept repeating the same password, even though we had explained to them that it wasn't the password that was the issue - the property wifi name didn't appear on the drop-down options. If the hosts employed someone local to deal with such issues, the property would be simply perfect.

The flat was beautiful: high ceilings; spacious, gorgeous rooms, lovely decor - the apartment was perfect. And ... such a wonderful, central location: in the heart of the 'posh shopping' area and yet lovely & quiet. It was walking distance to all the city attractions.

Stayed in December 2023

I think there needs to be a bigger sofa area in the living area

Stayed in October 2023

Mattresses and duvet's dirty but sheets are clean. Kids got rashes in the room next to patio. The last night we crowded on the pullout and other queen bed.

Location is fantastic. Size and space is great.

Stayed in October 2023

Pictures online do not show that the second bedroom is just a mattress on the floor. The toilet room is poorly built and equipped. Stairs up to second bedroom should have anti slippage as they are very steep and narrow.

Great location on a safe street

Stayed in October 2023

No elevator to 3rd floors; lots of mosquitoes

Perfect kitchen

Stayed in August 2023

It was not communicated on booking that you need to let smartflats know that you want to use the sofa bed. As a result we had a guest who had no sheets for the night. The shower also overflowed.

Very easy check in. Nice big clean apartment. Great location.

Stayed in July 2023

Wifi didn’t work, despite advertised. No air conditioning or fans, very hot at night. Lots of mosquitoes. Construction noises at night (between 12am and 7am)

Location, it was clean, spacious, good kitchen

Stayed in June 2023

the coach, the cleaning

big space, great place, good beds, big bathroom

Stayed in May 2023

-not well equipped for using the kitchen, only a few plates and glasses -not homie at all -didn t like the fact that they mess up the code upon arrival, solved it however after calling them, took them some minutes to pick up

-very good area, close to center and central station. -big enough space to feel confortable -nice beds and bathrooms

Stayed in February 2023

top floor was a hike, and would have been nice to have known what level we were on when we booked. they told us in the check-in instructions that it was the 4th floor. the shower room smelled like an open sewer when we first checked in, but it had rained quite hard and after it dried up outside the smell went away. the second bedroom was up a flight of stairs and consisted of a mattress on the floor.

location was great. views were nice. in better weather the roof top patio would have been awesome.

Stayed in November 2022

On the second night we could not sleep, because the smoke detector was beeping. We had to sleep on the sofabed, which was very uncomfortable.

Location was perfect and only 15 minutes walk from the Central Station. Appartment was very spacious and clean

Stayed in December 2022

Stairs

Spacious

Stayed in November 2022

It was not clear before booking that the property would request copies of ID and credit cards to be sent to them via email. It took me three phone calls and various emails to express my discomfort with this policy as well as that it was not told to me until AFTER the free cancellation period. During the third phone call and three service reps later, I spoke with, Hiba, who was very kind and actually listened to the issue I had, the problem was solved. However, future guests should be aware that this company will requests these items to be sent via email (not the most secure method) and it will take a lot of effort to reach a compromise that doesn't compromise one's identity security.

The location of the flat is great. It is also very spacious, plenty of room for all guests.

Stayed in November 2022

Needs a link of paint. The duvets where the thinnest I had ever seen although none of us were cold.

Location Location Location

Stayed in November 2022

It needs some repairs here and there. There is no elevator and the stairs are narrow so it helps if you are strong and don’t carry huge luggages as we did :)

The flat is very spacious, high ceilings and very well decorated. very well placed

Stayed in October 2022

The flat was minimally furnished - perhaps part of its charm for some, but I would have liked a bedside light (in the single room) and a few supplies in the (huge!) kitchen. Lights in the living room/kitchen flicker and we couldn’t change the tv channel.

Great location, very stylish flat, extremely spacious.

Stayed in September 2022

The supposed foldout couch/bed didn’t have a sheet and they wanted €25 for one and that required a written request. They clearly didn’t want to deal with that ask. Shampoo in in the shower instead of just shower gel would have been nice.

Great location, clean, lots of room.

Stayed in July 2022

- kitchen could be better equipped, there were e.g. no wine glasses - there were so many mosquitoes that it was difficult to sleep - we were not the first ones to chase mosquitoes since the walls and corners were full of mosquito remains and blood spatters; therefore points off from cleanliness - when we had problems with the apartment door lock, I contacted the front desk. They promised to call back which they never did and they failed to answer my emails. Bad service.

+ spacious apartment with high ceiling, nice details + location in the old town

Stayed in June 2022

not enough pillows, poor quality linens, poor quality pillows, not very clean.

excellent location, spacious

Stayed in June 2022