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Reviews of Maria Luisa by INTROVERT HOTELS

29 bulevard "Knyaginya Maria Luiza", 1000 Sofia, Bulgaria

#69 of 182 hotels in Sofia

Guests' Choice

Review Score

Based on 293 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    9.6

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.7

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: February 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Amazing location,and very friendly people,ps5 is my son favourite。🇨🇳

    Stayed in January 2024

  • Reviewed: January 27, 2024

    10
    Great for digital nomads
    • Solo traveler
    • Economy Twin Room – Interior view, no window
    • Stayed 5 nights
    • Submitted from a mobile device

    Very cool concept, loved the decor in a beautiful building. Very spacious and clean room and has all the amenities you need. Perfect for remote working with a desk in the room and an additional co-working area. The team was very nice and super accommodating. A perfect base in Sofia for any digital nomads, highly recommend!

    Stayed in January 2024

  • Reviewed: January 26, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Twin Room – Interior view, no window
    • Stayed 1 night

    fantastic front of house workers, very friendly. very cool hotel. warm rooms. Clean

    Stayed in January 2024

  • Reviewed: January 22, 2024

    4.0
    The lady from the reception was really friendly and tried to figure out the issue with the dirty bathroom at first place
    • Business trip
    • Solo traveler
    • Economy Single Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    It was really dirty and nosy.

    The lady from the reception was really friendly and tried to figure out the issue with the dirty bathroom at first place.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Economy Double Room – Interior view, no window
    • Stayed 2 nights
    • Submitted from a mobile device

    All fantastic - couldn’t rate it more. Fantastic location, comfortable room, lovely staff

    Stayed in January 2024

  • Reviewed: January 17, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Economy Single Room – Interior view, no window
    • Stayed 4 nights
    • Submitted from a mobile device

    Very conveniently located, very helpful staff, ideal for visiting sofia

    Stayed in January 2024

  • Reviewed: January 8, 2024

    10
    amazing
    • Leisure trip
    • Family with young children
    • Economy Twin Room – Interior view, no window
    • Stayed 1 night

    staff

    Stayed in December 2023

  • Reviewed: January 7, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great. Top spot in the city center and very quiet. Warm, large and clean room. Polite and helpful staff. Would stay again if I have to.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    3.0
    Concept over comfort
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Firstly it's worth noting that this hotel is about double the cost of the competitor set in the area, at that price difference things need to be spot on. Unfortunately this hotel has put concept first and then failed to deliver a hospitable experience. Luckily most of these issues can be fixed pretty easily so I do hope the hotelier reads this and pays attention to the feedback: The concept is contactless but: You have to remember 2 x 8 digit codes to access the building and your room, NFC, QR code or even a contactless card waiting in your room would fix this. The only way to get help is from reception, I would expect a WhatsApp number or phone in the room if this is actually contactless, this seams to be a pretty standard option these days. Soft drinks including drinking water are only available from the downstairs reception, again driving contact. There are no carafes or jugs to take water to the room forcing you to go up and down with small paper or tin cups The room was not made up when I went out despite the sign being taken off the door and placed inside. And finally the heating system is completely out of control and the hotel is far too hot. The staff often keep the downstairs doors open to deal with this but, this does nothing for the upper rooms. The long and the short of it is there are temperature controls in the room that do not work and make climactic conditions practically unbearable. While some of this may be acceptable in a bargain basement property it is not good enough for the very top of the price bracket for comparable 3* hotels in central Sofia.

    The staff were very nice and personable

    Stayed in January 2024

  • Reviewed: December 30, 2023

    5.0
    very fair
    • Business trip
    • Group
    • Economy Twin Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    the smell of the draining sewage, and no windows.

    I like the location

    Stayed in December 2023

  • Reviewed: December 30, 2023

    10
    Comfort
    • Leisure trip
    • Solo traveler
    • Economy Single Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    No comments

    I like everything. The environment is very cozy!

    Stayed in December 2023

  • Reviewed: December 5, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Economy Single Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    There is nothing that i didn't like

    Everything was outstanding

    Stayed in December 2023

  • Reviewed: December 4, 2023

    10
    great
    • Leisure trip
    • Solo traveler
    • Economy Single Room – Interior view, no window
    • Stayed 1 night

    fantastic staff. female receptionist was super helpful when i extended my stay.

    Stayed in December 2023

  • Reviewed: December 4, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There were coffee, tea and free drinks in the lobby. This was good but the room had no basic amenities like a kettle or even some glasses. Would have preferred to have the coffee and tea provisions in the room. This is a minor issue and literally the only thing we didn’t like about the hotel

    Location was terrific, big room, metro, supermarket, coffee shops and bakeries within a few 100 metres

    Stayed in November 2023

  • Reviewed: December 4, 2023

    10
    Perfect
    • Business trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was perfect, I just didn’t find a way to turn down the temperature it was so hot in the night 🥵 but again better to be hot than cold !

    The location is spectacular. In Sofia city centre close to everything! The receptionists were so kind and polite

    Stayed in December 2023

  • Reviewed: December 3, 2023

    10
    Very quite and comfortable room, walking distance from city center and walking street.
    • Leisure trip
    • Solo traveler
    • Economy Single Room – Interior view, no window
    • Stayed 1 night

    Free coffee 24h :)

    Stayed in November 2023

  • Reviewed: December 2, 2023

    10
    Wonderful hotel with own spirit and style.You should see it!!
    • Leisure trip
    • Family with young children
    • Economy Double Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    I like everything!!

    Wonderful hotel in the heart of Sofia,close to underground,central bus and train stations and .Very stylish and different from the other hotels.You ll love it!!

    Stayed in December 2023

  • Reviewed: November 14, 2023

    10
    Very enjoyable, YouTube to watch, plenty hot and cold drinks in reception.
    • Leisure trip
    • Solo traveler
    • Economy Single Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very clean and ideal for restaurants and central bus station

    Stayed in November 2023

  • Reviewed: October 31, 2023

    10
    Loved it! excellent location, clean and comfortable.
    • Leisure trip
    • Solo traveler
    • Economy Double Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    A newly renovated hotel, in a very close proximity to all central attractions. Very clean, comfy beds. I liked the design, though its a little dark colored. Free soft drinks was a nice touch.

    Stayed in October 2023

  • Reviewed: October 29, 2023

    6.0
    Passable when in a pinch but there are better hotels for the same price.
    • Leisure trip
    • Solo traveler
    • Economy Single Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    Running water was yellow and had black bits in it likely due to old pipes. My window opened to a tiny smelly/disgusting alley so there was no fresh air whatsoever. Didn't expect a view but some outdoor air would have been nice (don't go here if you have breathing problems like Asthma). It's a shame since the rest of the hotel is renovated and quite nice.

    Nice co-working and hangout area. Overall really clean. Loved the contactless check-in. If you follow the instructions in the emails it's really easy.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Super nice staff, cool original hotel, good beds, good location

    Stayed in October 2023

  • Reviewed: October 18, 2023

    10
    Friendly staff and convenient for most major sights
    • Leisure trip
    • Solo traveler
    • Economy Double Room – Interior view, no window
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Very friendly receptionists with great local recommendations and helping with the unique check-in process. Fast and stable WiFi, and the free water dispenser at the lobby was very useful. The hotel is located minutes away from Serdica Metro station, which provides a direct connection to both Sofia Railway Station & the Airport. Vitosha Blvd and most major headline sights are within walking distance.

    Stayed in October 2023

  • Reviewed: October 10, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing :)

    The hotel's located in the center, within walking distance to most attractions with easy access to public transport. The hotel has a games room and work space which is very convenient. Coffe and beverages are available 24/7. The room we had was very spacious and clean!

    Stayed in October 2023

  • Reviewed: October 6, 2023

    1.0
    We do not recommence this hôtel at all
    • Leisure trip
    • Group
    • Economy Twin Room – Interior view, no window
    • Stayed 1 night
    • Submitted from a mobile device

    THIS IS A WARNING TO FUTURE GUESTS! ROOMS WITHOUT WINDOWS, WITHOUT VENTILATION OR AIR CONDITIONING. We arrived at the hotel in the afternoon. Everything seemed to be nice, so straight away we went sightseeing. When we returned late in the evening, we realized that the windows in the rooms were not windows, just illuminated glass behind a curtain! To make matters worse, it was hot and the air conditioning was not working and when we complained at the reception, they gave us some boxes containing a fan in pieces to assemble! Something that we couldn't manage to do properly, at 12 pm tired and hot as we were. In fact, these fans were noisy, which made it impossible to sleep, so we had to turn them off. This was a surrealistic situation. We felt cheated and humiliated. We asked for a complaint form, but they refused to give it to us. WE STRONGLY ADVISE AGAINST THIS HOTEL! WE DO NOT RECOMMEND THIS HOTEL AT ALL!

    Stayed in September 2023

  • Reviewed: September 28, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice new hotel with comfortable room. Loved the free drinks, the room and also the gym space upstairs. A great view on the synagogue. Feels like it’s not advertised enough.

    Stayed in September 2023

Showing 151 - 175

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