My experience at Onyx Rotana fell significantly short of expectations in several key areas. The level of service provided did not justify the high price point, especially when compared to other 5-star establishments. Despite arriving late, I faced a considerable delay in accessing my room, which was not ready until 6:45 PM. To make matters worse, during checkout, a basic service expectation such as providing a luggage trolley was notably absent. This added to the overall inconvenience and left me feeling fully disappointed with my stay.

I liked the kids play zone.

Stayed in January 2025

Staff are not cooperative at all , for them every thing is no ( policy and procedure ) , they made me feel I am dealing with a comping not with High end hotel . AC is extremely bad , thermostats not working , either extremely cold or not working , Auto not working . So the value for money is not accepted to get such an experience Reception don’t answer the phones , takes them a lot of time .

Like the location , the view , and the standards of the rooms

Stayed in January 2025

Their system and staff is not up to standard of a 5* hotel. It was overbooked and they moved us at 1am to a sub-standard 4* service apartment in the middle of nowhere and still expected us to pay the full price of our booking using booking.com as an excuse. Their night manager Kamal was a nightmare and extremely unprofessional. We booked in advance on booking.com and the hotel took a 150 BD - $410 USD charge from us before our arrival. Upon us calling, they confirmed that this is part of their cancellation policy and on the same call we let them know we will be arriving at midnight due to our late flight. They noted this and confirmed our booking. However, once we arrived at the hotel, they told us to wait on the side. After 15 minutes we enquired what was going on, the nightmanager Kamal proceeded to ask us to move to the side to let us know that the hotel was overbooked and that they had to move us to another hotel for the night. He “moved us” away from the reception desk and this whole conversation happened in the middle of the hotel lobby. He didn’t offer us a seat or any beverages while we waited. Kamal affirmed that the other hotel was another 5* hotel in the same area, and told us he will book the hotel car to take us there. This was completely false as the hotel was a 4* substandard service apartment that was almost a 15-20 minute drive from the Onyx Rotana, which is quite far for Bahrain. He did not book the hotel car for us, and instead ordered us an uber and did not tell the uber driver the location. The uber enquired us for the location instead, which we ofcourse did not know and I had to google it for him and lead the way in a country I have never been to. We enquired about a refund or a reduction in price which Kamal refused to assist with and disregarded our enquiry telling us that we can deal with it the next day with the morning staff.

It is built well. High standard furniture and finishings.

Stayed in November 2024

the hotel for children and family , not too much fun in the hotel , too noise and the room has no isolation , you can hear the voice of the people in the next room

new hotel

Stayed in November 2024

The check in not on time and my room wasn’t ready even I told them my arrival time. Also when they replaced the room with the other one to keep me satisfied they gave me room prepared for the disabled people!!!!

Location only

Stayed in November 2024

There’s no sound insulation between the rooms ,I couldn’t sleep because of kids playing everywhere

It is good and clean

Stayed in November 2024

Not clean, we checked in and apartment has bad smell and I found glass near my bed with lipstick and some chocolate bags behind the curtains , need to wait long to get to the elevators only three out of five can be used for the hotel guests !!

Location

Stayed in November 2024

Delayed check in Wait lift for ages (not enough lifts) No restaurants only one that have limited menus High prices for bad service.

The balacony

Stayed in November 2024

Food wasn’t very good the only thing that was amazing was the fries and mixed grill and the Cesar salad but everything else was bad Chicken burger was toooo oily Onion soup was watery and not like any other onion soup I’ve ever had before Roasted chicken was very dry Lobster ravioli the sauce was good but the pasta tasted weird Moroccan tea tasted nothing like Moroccan tea “we’re Tunisian so we know” Cappuccino was too bad I don’t know if it’s the milk or the coffee beans that was bad. Breakfast time I didn’t see any staff that can make an omelet or pancakes After 9 am it’s too crowded lots of kids screaming and I asked 3 times for a coffee and had to leave without it because I was waiting for so long and had a headache from all the screaming!

I loved the room , the view and ESPECIALLY the gym it was the best hotel gym I’ve ever experienced

Stayed in November 2024

Rude staff at the swimming pool and kids area and not helpful poor interface crowded elevators!!!! bad housekeeping service

new clean comfortable

Stayed in October 2024

Lobby was super busy and cluttered, we waited until 6 PM to check in, and when we checked in the room was obviously not cleaned well as the housekeeper was still inside, floors were wet, toilets smelled bad and not cleaned properly, the elevators wait time was crazy and even when an elevator arrived most commonly it will be busy. We needed an extra blanket at night , kept trying to call reception and housekeeping for 1 hour with busy line , and when we received an answer we kept waiting to get the blanket for 30 minutes. It was a bad experience , I was planning for a trip with my mom but it was disappointing

Location, space, view and design of the apartment was very nice

Stayed in September 2024

a lot of noise room not well isolated and expensive

clean and new

Stayed in October 2024

Staff

New Facilities

Stayed in October 2024

Outside pool staff is almost non-existent.

Clean and modern place. Spacious and well designed and maintained.

Stayed in October 2024

The pillows were bad, and the walls were thin because I could hear the television from the neighboring room, as well as the sound of water when they used the bathroom. The food is not delicious

- The location - Cleanliness - Decoration - Elegance of furniture arrangement

Stayed in September 2024

stuff were very slow while the hotel was chill not busy. price not worth it at all. very over priced.

location and design are amazing

Stayed in August 2024

Room sizes could be better The tv was very low quality Electricity got shut down during our stay

Breakfast was great but too crowded don't know what can be done with that. Location is very nice

Stayed in September 2024

The A.C is vey hot and we can’t adjust it less then 20 degrees, and the sink in the kitchen smells very bad which makes all the drawers smell bad if we open them

The decoration and location is perfect

Stayed in August 2024

Check in process, breakfast

Clean and new

Stayed in August 2024

my bags was on the floor and the ac was bad

Stayed in August 2024

Air condition

Staff

Stayed in August 2024

I WAITED FOR 1 HOUR TO GET MY BAGES TO CHECK OUT the room services are really slow the elevator is slow and crawdad

Stayed in August 2024

The start,room AC,electricity went off 2 times , the AC was kept on 21 which the hotel has standards,staff not friendly very snobbish I didn’t like their attitude

I like the interior,facilities

Stayed in August 2024

Poor room isolation. We could literally hear conversations from the guest across the hall. Super loud housekeeping staff. Was super hard to sleep peacefully without equipment banging and loud door shutting and convos.

Nice location, clean, and sophisticated.

Stayed in August 2024

I am extremely disappointed with my experience at this hotel. The check-in process was excruciatingly slow, lasting more than half an hour. Furthermore, the staff took an eternity to bring my luggage from my car, andto make matters worse, they didn't bring all ofit. I had to retrieve the rest of my luggage myself, which was incredibly frustrating. At night, I called room service to order waterand towels, and it took two hours for them to be delivered. On top of that, there was loud music playing late into the night, making itimpossible for me to sleep. When I tried to call the front desk to address the noise, no one picked up the phone. During checkout, I called room service to collect my luggage, but once again, my calls went unanswered. I had to take my luggage myself. This level of unresponsiveness andpoor service is completely unacceptable.

Stayed in August 2024