The staff was extremely helpful and friendly the food on the buffet line was great and the bars was superb

Stayed in March 2025

Drunken adults every afternoon

Size of rooms

Stayed in March 2025

All-inclusive aspect was good and a great price. Rooms were spacious and clean. Staff upon check in were awesome.

Stayed in March 2025

Housekeeping needed to be contacted everyday. There was never a full complement of towels. You cannot dry after shower with one face cloth for two people. They were old and small…again, not 5 star quality. It was always rectified, but shouldn’t be a requirement in a 5 star hotel. The beaches are not private and the locals are always constantly trying to sell, yelling continuously. It was annoying.

The staff were pleasant. Food choices were exceptional. The guys who work on the beach to set out lounges and umbrellas are very hard workers.

Stayed in March 2025

Whilst the food choices were ok the food was always cold. We booked for one of the restaurants only for the reservation to be cancelled when we arrived. The service in the spa was poor tried to book on the app and then they did not respond to my request I called and was told not available.. why show times available on the app if they are not. You can achieve this for the rest instants but not the spa? Why?

I felt that the staff on the whole were very friendly and tried their best. The entertainment was not as good as other RIU hotels I have stayed at. The room despite being old was clean and comfortable. Check in and check out we’re good. Drinks were good and plentiful

Stayed in March 2025

Pool bar closes too early Resturants not open long enough

I really enjoyed this facility and will be going back for sure

Stayed in March 2025

The floors in the restaurant were lethal, so slippery. I have MS and struggle with balance anyway. Very dangerous

Beautiful hotel, beautiful beach, most of the staff very nice.

Stayed in February 2025

Barely any entertainment, very quiet and reserved hotel, outdated aesthetic,

The service, and friendliness of staff. The buffet and dinner restaurant options. The beach right outside the hotel.

Stayed in February 2025

Altought, I had some problemas during my stay. The alarm inside the room launched not during the teste period (1st day) but through the other 3 days of my stay (4am, 11pm…) I could not sleep the hole night any day. Also we must wear a band during the stay even to swim, to go to the beach, to take shower, to sleep, and if it broke you will have to pay $250. That’s anoying, the band gets dirty and smells bad. It’s so cheap, maybe we could change everyday. The check in take quite long. At the first day, I left the room around 10:20am, but it wasn’t cleaned for the rest of the day.

The room is comfortable, and the air works very well

Stayed in February 2025

Can’t say too much bad about it

The staff for great, very nice celebrated New Year’s had fun

Stayed in January 2025

They should get carpet in rooms or at least small rugs. There’s no heater in rooms, and should have better choice of alcohol in rooms. Hard to book restaurants… needs a better system for reserving. Finally got in one restaurant and there were empty tables, the buffet food was better.

The ambience, the staff are nice, the buffet food was really good! Lots of things to do, the pool is heated, the Caplyso lounge was so much fun and the drinks are very good!

Stayed in January 2025

Restaurants could have had more variety, and were difficult to book although always seemed to have availability. Late night amenities were scarce, and we had to go off of the resort in order to enjoy nightlife. More of a boutique/cruise ship type feel than what we would expect from a Bahamas resort, especially considering the local competition.

Our King suite was spacious and had a fantastic view of the ocean, with the waves crashing down outside of our balcony. it was clean and allowed for us to enjoy the week or so we were at the property. The resort's beach was the best beach on the island, and had more than enough room for all of the guests. Drinks stayed flowing at the beach bar, with friendly staff that were ready to help whenever asked.

Stayed in January 2025

All the desserts were extremely dried out.

We loved being right by the beach,lived watching the volleyball games while in the swim up bar pool. Loved that everyone was so friendly.

Stayed in January 2025

The staff at the reception were mostly unprepared, giving almost no information, not even basic information. There is a wide choice of restaurants, but the quality of the food is critically poor. Location 5 stars, rooms 3 stars, everything else 1 star.

The only big advantage of the hotel is its location, right on the beach.

Stayed in January 2025

The room was very very loud, we were on the 4th floor but outside was a ventilation system and even with the doors closed it was very loud. We have a partial sea view but not a full sea view as paid for. The room was dirty with hair in the bathroom and even after cleaning it was still dirty.

The location is quite good, nice beach, with plenty of space, food was quite good, drinks could be a bit better.

Stayed in January 2025

Not the best value for the money spent.

staff was amazing and the beach and location were perfect

Stayed in January 2025

Food wasn’t always available or very limited in availability. Sandwiches in bar and almost anywhere were soggy. In current situation, walking to Atlantis is not convenient as it looks. Do not go down the beach to walk into Atlantis casino as they will not allow you entrance. Pool bar staff sometimes got too crazy to the point that guests didn’t receive quick service. Restaurant reservations were not convenient to make. Reserve immediately when they become available or you won’t get one. Despite restaurants being less than half full at the max, you will not be able to just walk in.

Beach is fantastic. View was excellent (suggest a north side room). Bar pool temperature was great. Drinks were not weak. While it was all-inclusive food which can tend to start tasting all the same, it was good. Omelette at breakfast buffet was quick and delicious. Ramen dish at Asian restaurant was great. “Saucy rice” and lobster great at steakhouse was delicious. Team members were ready to be friendly but I had to initiate the conversation or interaction. Room service staff was friendly. Bed was very comfortable. Room size and closet were good. Never ran out of sun space or chairs. In room bar was appreciated.

Stayed in January 2025

Location

Stayed in December 2024

On check out day we had an evening flight so we didn't leave the hotel until 6pm. The hotel does not provide anywhere to shower after checking out of our room. They quoted me 200 dollars if we wanted to keep the room for an extra 5 hours. This took the edge off what was otherwise a lovely holiday and first experience of a RIU hotel.

Stayed in December 2024

Shame the poolside lunch was precooked instead of being fresh to order. Plenty staff cooking in the buffet. Maybe having staff preparing and cooking fresh poolside would be better in my opinion. Speciality restaurants are beautiful however the fish and meats were overcooked. We were always able to book as we stayed 8 nights. For short stays you are unable to book the restaurants until you are allocated your room. The Riu App was very helpful

Fabulous beach and sunbeds and parasols. Beach staff all very helpful.Food overall was good especially the buffet. Lily and Tia shine in the buffet restaurant. Quality drinks. Hotel constantly being cleaned. Room cleaned and bed made fresh daily. Shower was great, always hot water and fresh towels. Entertainment round the pool every day and evenings in the bar. Majority of staff were very good.

Stayed in November 2024

Pool was very crowded and noisy. To small for the size of the hotel.

Minibar in room is full optics bottles. All inclusive is great value for money.

Stayed in October 2024

There is nothing not to like.

The staff was the best part professional and kind. They really made our weekend memorable. The food was good all around and the drink selection was good and strong. It gave us upscale all-inclusive vibes. I would highly recommend and definitely look forward to doing it again. Linda-Front desk Courtney- Steakhouse Randall-buffet QueTee- Guess services Mitch-Bartender

Stayed in November 2024

While an all-inclusive, its food is sadly below average on all occasions, be it the buffets or the individual restaurants which are very difficult to book in any event. Bathroom requires more amenities and at least a bath mat.

Well placed on a lovely beach on Paradise Island. Served easily by taxis on demand. Rooms are as pictured. It is truly all-inclusive, including alcohol and a full mini bar. Very generous post check-out policy.

Stayed in November 2024

Place needs updating. Fresh coat of paint maybe. Room was just ok. Toilet clogged smelled of sewage.

The view was great. Food was good. Staff were great.

Stayed in November 2024