Nothing really

Well looked after , fresh & new Good kitchen facilities and very clean

Stayed in April 2025

Hate the lack of personal on-line interaction - everything is signed as "Cascade by Elevate Vacations" v including someone's name. Hate the need to cover a $500 potential damage fee in order to process the reservation. Hate the threat of needing to pay hundreds of dollars for housekeeping. How is this not part of the room fee? Not sure what this entity is. Looks and feels like a hotel room but acts like an Air BnB

Great location. Accommodation was good but nothing exceptional. All acceptable.

Stayed in February 2025

There was only 1 bedside table and both sides of the bed should have a table. Also, there weren't any reading lamps near the bed. The room is small and basic with nowhere to put your suitcases. We figured out to slide them under the bed for storage purposes. The fan for the heater in the room was loud. The lighting in the bathroom isn't good for putting on make up. There are two hot tubs that hold about 8 people each. There really needs to be another hot tub as they get crowded and people were turned away.

We stayed in a studio room (#437). The bed was comfy and the basic kitchen met our needs. The kitchen had 2 electric hobs, a microwave, coffee maker, kettle, toaster, cutlery, pans, glasses, etc. The outdoor hot tubs are nice after a day of skiing and having the ski valet is a good service. The location is excellent - easy to access everything in the village and the gondolas.

Stayed in February 2025

N/A

Stayed in February 2025

Clean and comfortable but basic. BEWARE that upon arrival we had to pay a $500 damage deposit taken off out Visa. We left on time with the apartment in same condition as we arrived. The company have still not refunded the damage deposit one month on. I have spent hours emailing and now pursuing a Visa claim for a refund. I get the impression that this company likes to hang on to the deposit as a nice little earner. Check that yours is refunded. I will never use this company again for this reason.

The company does not refund the $500 damage deposit even when you leave early and everything is spotless. Daylight robbery

Stayed in January 2025

That they made you wash dishes and other things or it’ll charge you.

Stayed in January 2025

Check in procedure

None

Stayed in October 2024

When i'm being friendly to front desk staff, I kinda expect a minimum level of friendliness back. On two separate occasions, I smiled and said hello to two staff particular and just got cold stares. All other staff were the usual friendly and helpful that is typical here.

A great location across from bus loop in the village. Appreciate the pool, hot tub, kitchette, and comfortable bed. Most staff are friendly.

Stayed in September 2024

Location

Stayed in August 2024

The rooms that haven’t been renovated are starting to look a bit dated .

Really like the location , pool and newly renovated rooms .

Stayed in August 2024

Outdated, needs remodeling

Quite location, no loud restaurants

Stayed in August 2024

The wifi could have been better and the windows don't block the noise from the road, the parking was a bit full and spaces are tight and the added cost was a bit much. Also there was a very strange fish smell that would waft into our unit from I am assuming the next unit all day and night.

The location was excellent and really close to everything you need. The unit was clean and very modern and suited our needs. We really enjoyed the pool and hot tub - it was quite spacious and clean.

Stayed in August 2024

Everything was good, They did charge me double and did not return my money why u keep my money, I was Stay For one night. Disliked · They charge me double? Why Please return my money And why security deposit 1000 Please return my money

Everything was good, They did charge me double and did not return my money why u keep my money, I was Stay For one night. Disliked · They charge me double? Why Please return my money And why security deposit 1000 Please return my money

Stayed in May 2024

Rules for the property were a little hostile, very small unit. Would not have wanted to stay for more than a night

Good location, very helpful front desk staff

Stayed in April 2024

I thought it was a little expensive

Walking distance to Whistler Village

Stayed in March 2024

Exactly like the pictures, the room was spacious enough, great location! Would definitely stay here again.

Stayed in March 2025

I was happy with everything

The location was really convenient. The staff was so friendly and helpful. The room was spotless and comfortable with a nice view of the mountains. The host was easy to contact and very responsive.

Stayed in February 2025

The girl at the front desk when checking out was kind of rude maybe she wasn't feeling well.

The room was clean and a good size. I made a special request and it was done great.

Stayed in February 2025

The door knob of one of the closet is damage.

Stayed in August 2024

The air conditioning wasn’t working. It was so hot in there. Made it extremely uncomfortable.

Stayed in July 2024

The host would not accommodate an early checkin or a late checkout of 1 hour even though the room was not booked the day we checked out. We went back 2 hours later because we forgot an item and the room had still not been cleaned! Super upsetting. They made us take out all of our own garbage and recycling. Air conditioning wasn’t working properly either. Next time I will book direct with the hotel as the owners of Room 611 were not accommodating at all. We weren’t able to check in until 5 pm on the 14th and had to checkout by 10 am on the 16th. Weren’t even there for 48hours but got charged full price! We have stayed at Cascade in the past and they have always been super accommodating so we were quite confused until we found out it was privately owned:(

Front desk staff was friendly and very helpful. Pool was amazing. Short walk to the village.

Stayed in July 2024

The facilities time use 10-10 horrible We are up at 7 am Wanted to workout and swim by 8

Location

Stayed in July 2024

We have to pay for parking Take my garbage and clean dishes paid almost 800 to clean The facilities are great when you can use them 10-10 ?? For real I’m up at 7 am like to have a workout and swim by 8 am absolutely brutal

Location

Stayed in July 2024

Everything 👍

Stayed in July 2024