Underground parking is too tight, you have to be extra careful not to hit the wall!

It was clean.

Stayed in October 2022

Room keys were desactivated every day and had to go to the lobby or staff had to come to the room to fix the problem. Very dark and old hallway. The bedroom needed some fixing, the handle in the tub was loose, some lights not working and damaged. Need different card from lobby desk to use the pool and it's not convenient. Lightning in pool area is dark.

Beds were comfortable. Great big space in the room. Lot of storage. Very clean. Underground parking with a lot of spaces. Only cars and SUV fit, it's tight a bit. If you have a truck, they have parking spaces outside behind the hotel. Staff is friendly. Multiples elevators for 12+ floors. Nice views from 8th floor in our room. Linen was refresh every 2 days. Next to Cosmos, really good restaurant and Sushi at the lobby had long lineups and was busy. No carpet in the room was really nice.

Stayed in October 2022

Gym is lacking freeweight but multi is nice ! Pool is small and dark... beds aren't confortable

Clean hotel ... nice restaurant and nice location !!

Stayed in October 2022

Pool is small and dark

Awesome location

Stayed in October 2022

Tha fan system was running all the time. Noisy during the night

Everything was good except the fan system in the room.

Stayed in October 2022

The kitchen type sink, not the bathroom, would back up.

Stayed in September 2022

more lighting in the corridors.

We found the corridors a little dark and were surprised that the beds were not made after our first night. But other than that we were very satisfied with the room. the location of the hotel, the cleanliness and friendliness and especially the 3-day free bus pass.

Stayed in September 2022

The hotel’s common areas show their age. In some places, carpets, walls, doors show excessive wear and appear dirty. The hallways are rather dark. The only on-site restaurant is a sushi place. Other restaurants are nearby, but it would have be nice to have other selections on-site. There is no breakfast of any type on-site.

The room was clean, spacious and comfortable. The staff were very pleasant and helpful.

Stayed in September 2022

They were not having a toothpaste I have to go to wallmart to buy it. They dont have spoon fork plate in case you want t eat something of your own, you have to buy your own stuff. They want you to buy from hotel restuarant so they dont give you any plates or anything

Clean Location Good Staff Infrastrucutre

Stayed in September 2022

The bedside lamps were broken in our bedroom and while they did send someone up to help fix them, he didn't know how to and ended up not doing anything for us. Was a little disappointed by this as it made it hard to read in bed.

Good value for the price. Clean. Conveniently located with some interesting restaurants nearby.

Stayed in September 2022

Breakfast included in price

Spacious, clean, bright room, very comfortable. Excellent restaurant Cosmo adjacent to hotel

Stayed in September 2022

Everything was just wonderful

Staff were very friendly and accommodating. Guest parking areas are very plentiful. Easy access to the public transportation

Stayed in September 2022

Parking was difficult to find.

Great location and comfortable rooms.

Stayed in August 2022

parking

value

Stayed in June 2022

Floors were not cleaned

Comfy bed

Stayed in September 2022

Advertised here as 4-star, but they are 3-star. Location is on Laurier St, which is the only street to travel from the hotel's area to the Old Quebec. Thus, during peak hours (16:00-18:00), traffic is very heavy. The AC is very cold for us and it cannot be adjusted. The fan speed can be adjusted, but not the temperature. Regardless of the set temperature, the AC always freezes. If it's too cold, turning it off is the only option. Opening the door is not a good option either due to the noise from the street. So, if you don't like the cold (20-22 Celsius), dress well to stay warm.

Clean room. New wallpaper. Many spaces in underground parking. Near mall, phamarprix and some restaurants and coffee shops. Convenient to drive around and grab your needs. Good noise isolation.

Stayed in September 2022

breakfast not included and in-house restaurants closing the kitchen earlier than advertised leaving us having to go look for food out of the hotel. stay extended by one night and room not made up neither did we get bathroom consumables for the second day.

Location is good with easy access to the centre ville. close to a big mall (Laurier Quebec). Had great facilities- indoor parking, swimming pool and gym. front desk staff were super nice and helpful!

Stayed in August 2022

I wish it had been cleaner.

The hotel was packed. Overwhelming amounts of people. Not that that is a problem but it felt dirty.

Stayed in August 2022

Nothing specifically

Everything was okay

Stayed in August 2022

The floors were uneven, the wait for the elevators was ridiculous, the sink leaks and made a huge mess. The paint on the door frame flakes off everything's you open it and it is horribly difficult to own and close. Otherwise it was fine.

Enjoyed the pool

Stayed in August 2022

The restricted room cleaning, due to COVID.

The location near the shopping malls and highways was excellent. Many restaurants nearby. Recommended.

Stayed in June 2022

Expectations met

Stayed in August 2022

Elevator a bit slow Or always full when going down

Expensive at Cosmos but very good breakfast

Stayed in August 2022

1.First, we all hated the elevator. So tight and we had moments when waited 17-22 min to can get in one. It was absolutely crazy with the elevator, did not expect that. 2.They have the interior parking but it is really a run to get a place...Sometimes we congratulated ourselves for arriving in front of other 3-4 cars that were in line behind us, all desperate to get a place. Oh, my.. 3. The beds and the pillows.Like stones. Did not have a good night sleep, any of us. A chance I had the pillow of my son with me, after another experience last week... 4. No balcony, but when we entered, this is what we saw in front of our window. Not nice. When we left, there were even more... I understand that there might be people that are not knowing what a garbage place is, but at least when you give a room to a guest, you have to check and be sure he will like what he sees on the window- especially when he does not have a balcony. Same with the shower, which was full of long black hair... We are all blonds and have short hair :)so, - we just did not like that no one washed it before. Other than that, was ok.

The hotel is nice; the room big and clean. Enough towels, which was great. Easy to go by car to the closest parking, from where you can start enjoying Quebec city. No breakfast, but you have a Mc Donald, a Metro, a Super C and a Cosmo restaurant right there.The huge Mall in front of the hotel is a big plus, especially if you have the "luck" to get a rainy day:) People at the reception ok, not warm or so welcoming, just ok..

Stayed in August 2022

The sink did not leak in the bathtub

Hi the room was good but the water did not leak very well.

Stayed in July 2022