Jacuzzi bath tub didn't work right away took 3 minutes for jet to start working, water flow in tub was slow. There was no garbage in the bathroom part that had the toilet.

Rooms were nice, clean staff was amazingly friendly and helpful

Stayed in February 2025

Elevators were very slow. Room was a bit noisy.

Great view from room of the falls.

Stayed in February 2025

Experience is not worth it specially when you are paying 100 CAD for valet per day and rooms don’t come with basic like water bottles and room themselves feel very outdated . Breakfast is good but very limited items are provided

Staff

Stayed in February 2025

Stayed there for 3 nights. Got no housekeeping. Breakfast is limited and same everyday. Parkıng vale is 100 cad per night. Even offsite parking is 35 cad per night. We paid almost 1100$ for 3 nights and they said bacuse we were not diamond customer, we don't get complimentary bottle of water lol. This place felt like a bit of tourist scam and ripp off. I'd prefer staying at the Oakes nearby. That being said, Room was pretty good. We had a good view of the falls.

The falls view. Big bed. Good room.

Stayed in January 2025

The room could have been cleaner, for the price paid, i expected better

Great room with great views and great location

Stayed in January 2025

Bathroom - WiFi - Breakfast without vegan options

Staff - view - free drink

Stayed in January 2025

Great breakfast. Good local

Stayed in January 2025

dining hall could be bigger so that people didnot line up for long time

view

Stayed in December 2024

Breakfast was everyday exactly the same, Sausages some of them was burned., vegetarian egg omelet, basic omelet , when we finished our breakfast we had to clean up everything ourselves, so no service. there was no variation of fruits was everyday apple or oranges, Yoghurt vanilla and strawberry. But we cant complain.

Our room with Jacuzzi, massage chair, view of horse fall and the Thunder, the location, cleanliness. We sure we will recommend this hotel.

Stayed in January 2025

It’s a bit of a fiasco trying to collect your car from the valet. Once they bring it up and park it outside the main doors you’re boxed in waiting for the owner of the car in front or behind to come get their vehicle. The area is a bit small and the current process might want to be reviewed. The bed needs to be replaced, as it sank in the middle and wasn’t overly comfortable. We had a remote that didn’t work and it was 11pm and we felt it was too late to call down to get a new one. Breakfast in the TGIT restaurant was confusing. All these signs that say occupied on empty tables made it hard to find a free one. You almost need a hostess to guide people to a open table.

Close to the falls and main attractions. All was within walking distance making it easy to leave your vehicle at the hotel.

Stayed in January 2025

Location was great, walking distance to a lot of attractions and restaurants. The breakfast was amazing, the line went quick and plenty of food options. The bed was very comfortable and room was very clean.

Stayed in January 2025

Needs to be updated the decor

Stayed in January 2025

Room wasn't up to my expectations

Staffs

Stayed in January 2025

Room and elevator smelled musty. Breakfast was terrible, eggs were ice cold

View from our room, size of elevator, parking staff were phenomenal.

Stayed in January 2025

The luggage storage guy (I guess named David) was extremely rude.

Stayed in December 2024

Parking was expensive, breakfast could have more options

The view of the falls was spectacular

Stayed in December 2024

Very Long waiting for elevators

Stayed in December 2024

Felt the food, particularly the breakfast, was sub-par and expensive for what we got. Ran out of food early at breakfast.

Staff were great, the hotel was close to everything we wanted.

Stayed in December 2024

The breakfast line was too long, the location change of breakfast from 9th floor to main level.

Close to everything, clean, quick check in, lots of amenities and restaurants on site. The Luigis pizza straight to room with one call to reception. We got upgraded room to view of falls cause they ran out of regular room.

Stayed in January 2025

The rent is too high.

I like the view. I also like the location. The room was specious.

Stayed in December 2024

I might have had tough luck, but the personnell was very very unfriendly. But that also to other visitors. Too bad since that hotel otherwise is hard to beat in that location

Great Location, great view.

Stayed in October 2024

breakfast buffet line was too long and went all the way to the hotel front door.

location and helpful front desk and valet people.

Stayed in January 2025

The $70 parking... outrageous and that the "breakfast" was NOT on par when the Keg was still there. Last year in 2024 I had an amazing breakfast on floor 9. And... you could order eggs the way you wanted. But now breakfast is on lobby lvl and the eggs tasted like... well just yucky! The apple juice is watered down. BUT... the apple juice on the 9th floor outside the new steakhouse was amazing.

Fast checkin and out

Stayed in January 2025

There’s no wi-fi. I tried to sign in but I had to pay. So we used our data.

Very clean and peaceful

Stayed in January 2025

Breakfast wasnt great, view wasn’t as good as they made it seem online

Location was great

Stayed in January 2025