Room was small and very dark (corner room) parking was extremely expensive ($90) for a night

Location was perfect

Stayed in July 2024

Goodyear sévices you feel like in you home

Stayed in July 2024

No ice on our floor the machine was broken The shower head had too much pressure The fire alarm was activated at 11 pm and was repeated 7 times. Very disturbing The Wi Fi was not good

Great location Too expensive

Stayed in July 2024

Old, expensive and needs renovation

Location

Stayed in July 2024

Only issue we had was our rooms AC wasn’t working properly, and with the time crunch we were under to get to our show, it added some stress for us to get a new room before our show started. The staff helped up quite quickly though

Its location and ease to get to. It’s also clean and predictable

Stayed in July 2024

There was no lock in the rooms inside the suite and hence no privacy. Also, The hotel was far from the falls and also Clifton hill.

The view from the room

Stayed in July 2024

The WIFI

The location

Stayed in July 2024

Elevators are awful to wait for at peak times, such as meal times or check in and out.

Views

Stayed in May 2024

The watermark restaurant didn’t have a menu in which you could order something besides a 3 course dinner. Not good for people who don’t eat that much food. Does not give your customers a choice.

Location was good

Stayed in July 2024

We went up to the 33rd floor for a cocktail and to watch fireworks. The hostess said we could not. Sit at a table. Even tho the room had plenty of open tables. In fact it was empty.😐

Stayed in July 2024

Room is falling apart which is embarrassing for a premium falls room suite. Drawers hanging out of cabinets don't close, wallpaper coming off, lamp plug hanging out of socket, dust on light switch plates, Grey dirt/dust line along the entire outline of room, carpet torn, literally 0 updates since the room was put together. For 750 dollars a night, I can assure you I will never stay there again bc you let ppl live in dirt. Oh, and the 2 times I have come to stay now I have wanted valet but your parking lot was maxed out so you don't even keep enough spaces available for your guests so I missed part of the concert I came to see because off site parking added 45mins to my check-in. Never seen that at a hotel before. Next time we are just going to stay at the casino, they also have parking and for cheaper (60 bucks a day for offsite yet is 30 dollars for the same time literally next door at the aerodome) and connected to the concert hall. I can't speak for their rooms but we will find out soon enough. You're dirty and overpriced with no parking for guests for 750 a night. Get a grip.

Location

Stayed in July 2024

Unfortunately it was your website that left a bad taste

Location

Stayed in July 2024

Parking was off-site and a little complicated to juggle our luggage. This hotel is incredibly beautiful, however it's popularity comes with drawbacks from a user experience. Very busy, feels like the chaos of an all inclusive resort on check-in and checkout.

The location was great. Within walking distance to the falls, and plenty to explore immediately around it. The pool facilities were great. The hotel did upgrade us to a room with a view unprompted which was nice.

Stayed in July 2024

No Wi-Fi available. Everything else was wonderful

The Wi-Fi Internet was non-existent and for a five star hotel wifi should be totally available.

Stayed in June 2024

For the price of the room it was not satisfactory. Basically a bed/bathroom and a view of a roof of an apartment building. Also Staff couldn’t help me when i got there with Hilton Honors app.

Location was great for Matt Rife at Fallsview Casino.

Stayed in July 2024

Parking was terrible. Was not convenient to park off sight and the bed was not comfortable at all

View was great and so was the location and pool

Stayed in July 2024

Price for parking Kids running in the hall banging on our door several times

Clean Smoking area outdoors

Stayed in July 2024

Amenity and facilities

Location and view

Stayed in July 2024

Expensive Off-site parking, rooms need maintenance - beat up furniture, etc.

Location

Stayed in July 2024

The dust on the furniture. Housekeeping should have noticed this when they came to refresh during our stay.

We really enjoyed our stay but the room needed some dusting. Otherwise it was nice to come back to a refreshed bed and replacement towels. Nice view of the falls on one side and city on the other. We found lots of activities and restaurants to keep us busy when it was raining.

Stayed in July 2024

Old and tired. Bathroom shower and toilet hard to navigate. Needs updating badly. Stuck in the 70s.

Needs renovation. Restaurant’s are all overpriced with slow service. Front desk staff exceptional. Parking great.

Stayed in July 2024

Do not put water in the room and put a note saying you can only take it if you booked through Hilton! The TV was so limited. And don’t ask me to pay for movies after I pay significantly for the room! I am a Hilton member. I booked through booking because Hilton was more expensive and I did not get any perks.

Clean good location and views

Stayed in July 2024

We’ve stayed in 4 different hotels on this trip WiFi here was the worst. Free WiFi kept logging us out and couldn’t be bothered in the end. Refused to pay for it after cost of the room. Couldn’t use whirlpool bath as couldn’t get water to run out of tap.

Amazing view of the falls, very comfy bed and decent sized room

Stayed in July 2024

Expencive

Expensive no breakfast and staff was selfish no cooperative

Stayed in July 2024

Trying to get an elevator

Location

Stayed in May 2024