Old-chipping paint-broken cupboard door Needs refurbishing

Stayed in October 2023

The property is OK !  The location is not that good  poor neighborhood !

Stayed in October 2023

Could not move wooden panel that is supposed to darken & act as a privacy panel, wasn't sure if that was its purpose as there was nothing to indicate that it does in fact move. Coffee maker...no instructions & when we finally got it to work, after having water all over the counter, it is espresso not a Coffee maker.

We chose because of location. Bed was comfortable.

Stayed in September 2023

I wanted to stay one more day in Montreal but when I requested an extension of my stay, I did not receive help or solutions from the person who assisted me, claiming that I had to contact Booking, in short they did not want an additional US$200, plus no one even mentioned me the possibility of breakfast, even if it is paid

proximity to a subway station

Stayed in September 2023

we agree with many comments in the forum stating that the rooms are outlived and could do with restoration. there is no breakfast because "the restaurent not belong to the hotel". this is a tactic often used when trying to sell services that customers expect included or at a special price. nothing would prevent the hotel negotiate a win-win arrangement for their customers. we have had biscuits and snacks orderly arranged (packed away) in the room and those were thrown away by the room service. we reported this to the reception who wouldn't care at all.

we agree with many comments in the forum stating that the rooms are outlived and could do with restoration. there is no breakfast because "the restaurent not belong to the hotel". this is a tactic often used when trying to sell services that customers expect included or at a special price. nothing would prevent the hotel negotiate a win-win arrangement for their customers. we have had biscuits and snacks orderly arranged (packed away) in the room and those were thrown away by the room service. we reported this to the reception who wouldn't care at all.

Stayed in August 2023

Nice and clean

Nice and clean

Stayed in September 2023

Every single aspect!

I liked leaving the hotel and checking into somewhere much nicer, central and cheaper!

Stayed in August 2023

Great hotel. Clean. Staff polite and very helpful, Room was big, bright and comfortable. Location good .

Stayed in September 2023

The bed was insanely comfortable and the staff were very helpful during the stay. Only a 20 minute metro ride to the centre of Montréal

Stayed in September 2023

The restaurant and the hotel do not have a deal so there is no room service. For the price it is understandable but frustrating. I would have been willing to pay a $5 delivery fee to the restaurant to have room service rather than going down, ordering, waiting, and bringing it back to my room in to go containers including the wine in a cardboard cup.

I had a signature room. The bedding was of very high quality from sheets to pillows, comforter and mattress. The room and bathroom was fully updated and provided all needed amenities. There is lots of free parking. The pool is very well maintained and private.

Stayed in September 2023

The place you book and pay for but you will not get what you suppose to have. We booked 2 suits and 1 double room at the same time. During the check in, no one told the room type is different until we get into the room. They give us another double room and replaced 1 suit room WITHOUT REASON ! So, where you want my kids to sleep on ??? To the floor ??? That’s Unacceptable! They just bring a fold up bed at the end but not going to change the correct room for us. It’s not ended ! When check out, they promise to correct the bill when charging but they break the promise !!

Stayed in August 2023

Cleanliness. Facilities look old, i could see dirt in the corners of the bathroom wash basin. There was also a trash bin on the corridor close to my room!

The location was good. Walking distance to train station, Walmart, and several restaurants.

Stayed in September 2023

The pool was not clear enough.

It was very suitable , very close to station of Metro.

Stayed in September 2023

No business office facilities Fridge empty No drinking water in room

Location

Stayed in September 2023

Client concerns were not followed up. Room carpet needed cleaning. Bathroom was clean but there was a smell.

Free parking.

Stayed in September 2023

Great value for you money. Free parking was a definite plus. Helpful and friendly staff. Enjoyed our stay here. In fact, after having spent a day in Quebec City, we're going back to this hotel today and looking forward to it. We'd definitely book this hotel for our future trips.

Stayed in September 2023

Staff

Cancelled our reservation without telling us

Stayed in August 2023

People very pleasant

Stayed in August 2023

N/a

It was close to everything and very access’s le

Stayed in August 2023

the ironing board in my room wouldn’t close

everything. location, amenities, rooms

Stayed in August 2023

The bathroom was dirty on arrival and was not cleaned the following day even though I explained I was disappointed with the cleanliness. The fabrics on chairs were so stained I did not wish to sit on them. I had to clean the kettle before I used it. A blind, a lamp and a coffee table were broken and not repaired / replaced. The room was expensive even before the taxes I was not expecting were applied so even was with a 10% discount, I paid more than I expected to for a room which was dirty with broken furnishings.

The bed was comfortable and clean

Stayed in August 2023

Great  location, free, parking, and near the metro. We left the car and took the train everywhere! An excellent wait to see Montreal.

Stayed in August 2023

Poor decor and poor shape, outdated, old, strange smell

A/c

Stayed in August 2023

Stay away it’s not safe at all , our vehicle stolen from the hotel parking lot, not only us there were many victims from the hotel guests; actually another vehicle in the same day!! (Very suspicious)!!! THE HOTEL GATES ARE NOT WORKING SO CAN ANYONE ENTER Even after the incident the hotel did nothing; instead they ask us to leave as they’re fully booked and they know without our stolen passports we won’t be able to stay in any hotel

Nothing

Stayed in August 2023

I was fine with everything

Everything was perfect

Stayed in August 2023