The staff was not personable at all. They created a lot of inconveniences for us during our stay. They were the only bad thing about our stay.

The room was perfect. I love the bath robes

Stayed in April 2025

To expensive....

Stayed in February 2025

The fact that they book you on the train track side of the building and when you check in they offer to move you to a quieter room but there is a charge for that. They did the same thing to everyone I could hear while waiting to check in.

It was clean and the room was a good size. I like that they have room service

Stayed in February 2025

Room service costs

Location

Stayed in January 2025

Everybody warns about the noise from the trains, and the hotel even supplies a white noise machine. To be honest, the AC, the heating, and the white noise machine were by far louder and more disturbing than any train during the night.

Clean, good value for money, easily accessible

Stayed in December 2024

The noise from the trains, but it affected my husband more

Loved having a nice bath in the soaker tub, especially after a long day

Stayed in December 2024

I found the room was pretty banged up. the molding in the bathroom was all chipping and the shower needs to be re siliconed. The sliding glass door didn't seal well which caused a draft and lots of street noise. The sliding glass door/window was very dirty, not nice to look through. the hallways were dirty and needed a vacuum. garbage cans in the hallway were not emptied from the night before (full of beer cans and wine bottles). also the pool room was not cleaned or refreshed when we went for a swim at 9am. no clean towels. Just a heap of used ones plus another over flowing garbage can in there aswell...more beer cans and food garbage.

The lobby and sitting area was beautiful also the beds were comfortable

Stayed in November 2024

Signs in car park suggestion fee of $30. Not apparent until we went in to the hotel that the car parking was complementary. I did get the money refunded but it took a couple of days and a bit of inconvenience going back and forth. Real issue however was the noise from the train that arrived circa 3am. Noise in it arriving and the shutting back and forth. If wanting a good nights sleep, ear plugs or only stay if at the front of the hotel.

The hotel was fine, room comfortable, no food option but was able to eat at Moxies, next to the hotel.

Stayed in September 2024

Staff failed to inform us that housekeeping was only on request, so was surprised when we returned to our room in the evening that it hadn’t been cleaned. Front desk did apologize and gave us a Moxies gift card.

Location was convenient for our needs Clean, up to date Staff very friendly

Stayed in October 2024

Location wasn't good. Too much train noise and everything was broken in hotel from lamp to ripping couches. Overall hotel needs overhaul

Amenities were good and staff was helpful

Stayed in October 2024

420 is right by lifts and cleaning room so extra noise. I forgot to re check in for extra night but rather than telephone or drop a note under my door the staff thought it was a good idea to hammer on my door at 2215 and then try to come into my room. I was asleep and it woke me up and also as i was alone was frightening. Thankfully i had the door latch on otherwise they would have come right in. Very unnecessary and badly handled

bed, location, on site restaurants, fridge, opening juliet doors

Stayed in October 2024

City view room picked up noise from the trains through the night. We had emailed to upgrade to riverside views but to no avail and no response. Our Group had 3 rooms one of which was separated from the others - never understand this when you’re booking 6 months in advance. Double room for 2 people yet only 1 robe (policy it seems).

Good location / pool and jacuzzi /

Stayed in September 2024

No complaints

Great for one night stop. Great sports bar. Staff friendly. Nice view over park

Stayed in September 2024

Front desk staff and house keeping

Only location

Stayed in September 2024

The layout of the room was great

Stayed in September 2024

Didn't like that our room was right beside train tracks

all went well

Stayed in September 2024

It was right next to the CPRail switch yard and the trains ran all night, very loud

Stayed in September 2024

Dog friendly and close to town

Stayed in September 2024

Unfortunately this hotel is located right beside a very busy train track. Our room was on the side of the tracks and I couldn't believe how often trains were going by and all night - felt non-stop - there was so much noise and we could even feel the vibrations in our bed! Too bad because we loved everything else about this hotel.

This is a very comfortable hotel and worked well for a mid-journey stop for us. Nice having a couple of restaurant options on the property. Also, nice location for going for a walk in the nearby park or easy access to downtown Kamloops.

Stayed in September 2024

location, car park, restaurant

Stayed in August 2024

The trains running all night

The rooms had good facilities and were comfort

Stayed in August 2024

The room backed onto the railway and was extremely noisy throughout the night. Unfortunately, this prevented us from having a good night's sleep after a long day of travelling.

The pool, gym and restaurants were a bonus

Stayed in August 2024

Our room curtains didn't work properly, the bathroom sink and tub faucet were really wonky and didn't work properly. Personal preference, but hotel carpet is kinda icky....prefer a solid surface.

Location and free parking.

Stayed in August 2024

The AC would loudly bang on non-stop throughout the night waking us, and the smoke detector would crackle and send a strong white light randomly throughout the night, made for a short and bad sleep

The front desk staff (unfortunately never got his name) was excellent and really even in the short interaction made a great impression

Stayed in July 2024