To expensive....

Stayed in February 2025

The noise from the trains, but it affected my husband more

Loved having a nice bath in the soaker tub, especially after a long day

Stayed in December 2024

I found the room was pretty banged up. the molding in the bathroom was all chipping and the shower needs to be re siliconed. The sliding glass door didn't seal well which caused a draft and lots of street noise. The sliding glass door/window was very dirty, not nice to look through. the hallways were dirty and needed a vacuum. garbage cans in the hallway were not emptied from the night before (full of beer cans and wine bottles). also the pool room was not cleaned or refreshed when we went for a swim at 9am. no clean towels. Just a heap of used ones plus another over flowing garbage can in there aswell...more beer cans and food garbage.

The lobby and sitting area was beautiful also the beds were comfortable

Stayed in November 2024

Signs in car park suggestion fee of $30. Not apparent until we went in to the hotel that the car parking was complementary. I did get the money refunded but it took a couple of days and a bit of inconvenience going back and forth. Real issue however was the noise from the train that arrived circa 3am. Noise in it arriving and the shutting back and forth. If wanting a good nights sleep, ear plugs or only stay if at the front of the hotel.

The hotel was fine, room comfortable, no food option but was able to eat at Moxies, next to the hotel.

Stayed in September 2024

Staff failed to inform us that housekeeping was only on request, so was surprised when we returned to our room in the evening that it hadn’t been cleaned. Front desk did apologize and gave us a Moxies gift card.

Location was convenient for our needs Clean, up to date Staff very friendly

Stayed in October 2024

City view room picked up noise from the trains through the night. We had emailed to upgrade to riverside views but to no avail and no response. Our Group had 3 rooms one of which was separated from the others - never understand this when you’re booking 6 months in advance. Double room for 2 people yet only 1 robe (policy it seems).

Good location / pool and jacuzzi /

Stayed in September 2024

No complaints

Great for one night stop. Great sports bar. Staff friendly. Nice view over park

Stayed in September 2024

Didn't like that our room was right beside train tracks

all went well

Stayed in September 2024

It was right next to the CPRail switch yard and the trains ran all night, very loud

Stayed in September 2024

Dog friendly and close to town

Stayed in September 2024

Unfortunately this hotel is located right beside a very busy train track. Our room was on the side of the tracks and I couldn't believe how often trains were going by and all night - felt non-stop - there was so much noise and we could even feel the vibrations in our bed! Too bad because we loved everything else about this hotel.

This is a very comfortable hotel and worked well for a mid-journey stop for us. Nice having a couple of restaurant options on the property. Also, nice location for going for a walk in the nearby park or easy access to downtown Kamloops.

Stayed in September 2024

location, car park, restaurant

Stayed in August 2024

The trains running all night

The rooms had good facilities and were comfort

Stayed in August 2024

The room backed onto the railway and was extremely noisy throughout the night. Unfortunately, this prevented us from having a good night's sleep after a long day of travelling.

The pool, gym and restaurants were a bonus

Stayed in August 2024

The sound of trains going by in the middle of the night

The cleanliness, the pool and the park across the street

Stayed in July 2024

The check in process took a long time. The lobby was very hot.

The room was very comfortable and the staff were hard working and diligent in their care of us.

Stayed in July 2024

not having a maintenace person on site at all times.

the door knob and lock to the room was in need of repair it did not close easily.

Stayed in July 2024

The location and the noise from the railway. The bedroom looked over the railway and the trains in Canada are exceptionally long freight trains that can keep you waiting 20/30 mins for it to go past. They also sound the bell and it’s relentlessly this goes on during the night, this is also next to a railway crossing. The room provides a white noise device but that kept us awake we had to unplug it. So we did not get good sleep at the hotel

The food in the restaurant Moxys was very good and the staff there very helpful. The room was a good size and so was the kitchen. It would have helped to have some more cooking items though.

Stayed in June 2024

No decaf coffee. Poor communication re same.

Nice pool.

Stayed in June 2024

Restaurant on site was limited, service very slow for dinner, and worse still, didn't serve breakfast. We were not aware of this when we booked as we didn't need breakfast on the first stay. Regarding breakfast, the staff member on the front desk from whom we asked for help gave us no options or clarity, and didn't seem to care, :-( We ended up going to the Hotel we had initially booked a 10 min walk away where we had a lovely breakfast and received great service.

We were given an upgraded room facing the river that was very nice and we really appreciated this - we booked the Sandman after we had enjoyed staying overnight there on the way to Banff, organised by Rocky Mountaineer. Unfortunately, this helpful and proactive staff member wasn't on duty again to assist when we needed advice.

Stayed in July 2024

Our room was on the same level of the car park so not only was it noisy from the freight trains, we also had noise from the cars which was not ideal with two small children so if you are a light sleeper yourself or some one in your family is I would probably pick a different location.

The pool was great especially because it was so hot outside (heat warnings in place) so it was a great edition to entertain the children. Staff were friendly and lovely and there is an ice cream store next door which was amazing.

Stayed in July 2024

The hotel deposit

The room and the sports bar

Stayed in June 2024

The corridor and elevator weren't clean enough. Additionally, being near the train station, the noise of the trains was quite annoying.

We had reserved a room with a city view but had requested a sea view room. Since none were available, the receptionist offered us a big suite instead.

Stayed in June 2024

More attention to detail needed with general cleanliness such as vacuuming of carpets.

The Sandman was central to Kamloops CBD, with easily accessible parking.

Stayed in June 2024