Genuinely nothing bad to say. Kamloops itself and this hotel went so much further that what we had expected. If I have to be very very very picky to find something bad... the TV was set too high on the wall in the living room. That's it.

This was just a pitstop for us on a larger roadtrip. I picked a place in the middle of Banff and Vancouver and filtered to hotels that had suites. That was it, what we got was so much more. This was an amazing little place. The hotel was outstanding, the room was by far one of the best we had during our whole holiday and the location was amazing. The small park across the road was amazing. We were gutted we had to leave this place. We will be back for sure.

Stayed in July 2023

Next to railway line. Very noisy when trains pass and the building shakes. Not suitable at all for light sleepers.

Fabulous bar and restaurant Good service.

Stayed in July 2023

Bathroom grout and caulk were a mess. Baseboard was not properly sealed and water damaged. Food outside rooms was not picked up entire time we were there, window and balcony glass were absolutely filthy-dirty, AC thermostat was broken and AC did not work properly, display randomly flashed 9, 12, 16, 17, 20, and 22 degrees.

Location across from park was perfect. We were on the river side and not the side with the train tracks. Had we been subnjected to train noise, I would have been really disappointed.

Stayed in July 2023

Location

Stayed in July 2023

well cheaper price would always be nice, other than that nothing to complain about :)

Hotel was in a good location , staff friendly and polite , room was nice although a little small (had a corner room) . Hotel was very clean and lots of parking available, would recommend to anyone staying in Kamloops.

Stayed in July 2023

Nothing - everything was great!

The room was so comfortable, had a great view of the park, andso nice that the window opened up! The location of the hotel is also super convenient. The staff were also very helpful and friendly - they gave my child a package of snacks upon check-in, which was unexpected but so appreciated!

Stayed in June 2023

AC rattled all night. Barley put out any cold air. Bed was super hard. Noisy all night. The parking is a nightmare

Room was clean

Stayed in July 2023

The hotel is located in the center. Very very nice and clean. The room we got was wonderful. Very very recomdndet.

Stayed in June 2023

Dirty windows, broken blinds, dark decor , bathroom needed to see some bleach, room needs updating!!!!

N/A

Stayed in June 2023

Room was very small and no place to sit and the TV could only be watched from the bed

Close to park

Stayed in May 2023

The "free" wifi was only good for a few hours and then would not work unless I agreed to receiving unsolicited promotional advertising. I refused. I wanted to see the restaurant menu so that I could pick up some food to bring back to my room. No hard copy of the menu was available and I was unable to access the QR code. I called front desk and was told to just call the restaurant and they would tell me what they had. Instead I went to the restaurant, Moxie, to be met by an ersatz "hostess" who was less than enthusiastic about my ordering takeout food. I asked if I could get a drink while I waited. She said " a server will take your drink order". I waited for 15 minutes and asked again. This time she told me to sit at one of the tables. The "hostess" asked what I wanted and I said a lime Margarita. My drink finally arrived and as I was halfway through it my dinner arrived, plated and ready to eat. I knew that if I said I wanted it to go it would have been cold by the time I got to my room so I did eat it alone in the restaurant. It was cold anyway. I was surprised at the price of the hotel to begin with. I did not need amenities but simply a nice clean comfortable bed for one night. The room was dated, not spotlessly clean and the television only had half the channels that were in the guide. I am very disappointed.

Bathroom was clean and well stocked

Stayed in May 2023

Hotel operations inept at making sound decisions when we reported broken door in the room, our request was ignored when we asked that it be removed so that it doesn’t cause an injury. The next day one of the guest ended up with fractured foot due to malfunctioning/broken door.

Accessibility

Stayed in March 2023

clean and repairs completed

Stayed in March 2023

Moxie restaurant was beyond terrible. It has been going down hill for a very long time. If your a paying guest don't pay for parking. I didn't know, paid 12.00 to park, only to find out it was complementary as a guest. There are no signs to indicate that.

Stayed in March 2023

Amenities: 1. Swimming pool was closed but was not informed in advanced. When asked, I was told it would be available for use the next day but it was not. 2. Shower in the room - no door, water went all over the bathroom.

Location. Complimentary parking and late check out.

Stayed in March 2023

Pillows were massive and hard to sleep on

Bed was wonderful

Stayed in March 2023

too close to noisy train

Stayed in February 2023

The hotel is next to a train crossing which has freight trains stop across with crossing sirens going for hours in the middle of the night. The parking lot was full because of an event nearby I think. My card stopped working while trying to get in with my bags. And I also looked out the window to see 2 guys with a bag of tools trying to break into the toolboxes on a car.

The room was nice but that was about it.

Stayed in January 2023

Had no interest in helping us - we were stranded in NYC and couldn't get there. Shrugged their shoulders and took our money. Didnt offer alternative, didnt wnat to help, just said bad luck.

Stayed in December 2022

Toilet plugged, lamp had an electrical short in the cord, loveseat was only a foot high and has a deep dip in the middle- I struggled to sit on and get up from it. Bathroom light broken. Smart TV has hdmi input but NO sockets anywhere near it so if you like to use a fire stick or Rocku or other device, you're out of luck. Bedroom has lamps but NO plug access for chargers or a CPAP machine if needed. Heat control system is LOUD, neighbor very loud. Paid for late check-out and hung the "do not disturb" sign, yet housekeeping knocked repeatedly asking when I was leaving.

Double- booked our King room & upgraded us to King suite without us asking. Loved the balcony! Deep tub, nice pillows.

Stayed in January 2023

King room suite was very small. Was tight with 2 adults and 2 teen girls. Bathroom exhaust fan didn't work

Stayed in January 2023

Nothing wrong, it was all good!

Lovely, first class. We would hsppily stay there again.

Stayed in December 2022

The elevator did not require the card to access upstairs I did not feel safe hearing parties happening loud people also the train blocking the road not knowing the area I didn’t know there was another access road to get in I waited 30 min for a train I just wanted to go to bed.

The beautiful lobby seating area

Stayed in November 2022

2great restaurants attached

Stayed in November 2022

no breakfast

location

Stayed in October 2022