The hotel is doing some renovation obviously but without informing the clients in advance. We asked a quiet room and were settled on the main level. However, 8 o’clock in the morning, some workers already stood right out of our sliding door to the yard and talked. Had to close the curtain properly so we could keep our privacy. Also,the swimming pool is not opened to clients , lobby and hallway is dirty with lots of dust! There was a door with damage sign in vending room was opened but nobody watched or fenced out! if you are traveling with kids, you might have to be super cautions because the door is right besides of ice dispensing machine. Also, the most important, don’t drink the tap water, the water color is not clean but white.

Stayed in August 2022

Was told pool would be open but it was closed when we got there

Nice big rooms, nice staff and laundry onsite was nice

Stayed in August 2022

There was garbage or dirty laundry in front of many hotel rooms lining the hallways, the room and halls smelled of smoke and old air. The location was dismal and made us not want to ever visit Thunder Bay again. Woke up to police officers knocking on doors and questioning a child in the lobby. I could not believe what they had charged for the room, I felt absolutely taken advantage of for the price I paid as there was little availability in Thunder Bay and the price was reflective of the supply/demand rather than the value.

Stayed in August 2022

Nice place

Stayed in July 2022

This hotel should not be running while renovations are ongoing. It's a mess.

Lovely view of the Sleeping Giant. Vinyl floors were great for the dogs.

Stayed in August 2022

Clean the rooms better

The dog rooms were appalling, the smell was ridiculous.

Stayed in July 2022

Cleanliness

Filthy. Multiple pee stains under toilet seat. Hasn’t been cleaned. “Fresh” towel had a clump of hair. Hairs and dirt on floor. Handle in shower broken and falls to bottom of tub. Common areas dirty. Pool and gym closed due to “repairs.”

Stayed in August 2022

all was great

the person working at the front desk was friendly and so helpful

Stayed in July 2022

not even 1 water bottle in the fridge

customer service, cleanliness

Stayed in July 2022

No Gym, no access to pool during our stay due to closure. Due to renovations being in progress, our room was missing lighting (a lamp) and the floor had not been washed, there were sticky candy bits stuck on the floor. The tub had pink mould around the drainage and there was hair stuck in it from prior use. We asked for proper lighting and we’re told maintenance “would do what they could”, but never showed up to the room with it. we asked for the floor to be washed properly, left a message, but nothing was done about it.

Location, Room layout, comfortable bed.

Stayed in July 2022

No breakfast dinner menu médiocre

Breakfast not included😖desk staff said it was resteraunt staff said no. Pool and fitness closed😡for Reno’s

Stayed in July 2022

There are renovations going on that weren't mentioned on booking which meant the nearest elevators were out of service. The pool was shut, most of the ice machines were out of order and the restaurant gets pretty bad reviews so we decided not to go. The room was pretty noisy considering the price and they still haven't refunded us or deposit despite leaving the room in good order. We've had better rooms in much less expensive hotels.

Very clean and in an interesting building. Decent enough room.

Stayed in July 2022

Room was dirty and had bugs crawling around. Drunk individuals around the facility.

Stayed in June 2022

under renovations. pool was closed

design of the building was pretty

Stayed in July 2022

- No shower on the first day because the plumbing wasn't completed - We were unaware that the room would not be refreshed on our second day, the bed not made and towels not changed - The room was clean but the bathroom floor could have been vacuumed before we arrived - The $150 rebate for the security deposit will not be refunded for 5 working days - Facilities are under renovations: no pool, large restaurant not available, noisy, untied,

It was a good location so we were able to travel around Thunder Bay with no trouble. The waitress was very helpful with the limited menu. I am gluten free and without her assistance I would have been unable to eat.

Stayed in July 2022

Mostly all the missing amenities. We requested a price reduction. . They advised . "Talk to your booking group. We would give THEM the rebate; not to you !

Pool was down Sauna was down Second Elevator was down Had to walk from RM 301 to RM 375 . .. about 300 feet walk for 80 year old parents

Stayed in July 2022

didn’t know pool was down till we arrived

clean

Stayed in July 2022

The pool was under renovation and the TV wasn’t working.

The rooms were clean and the beds were comfortable.

Stayed in July 2022

No where is says on the web site that the pool hot tub and gym was closed… that’s exactly why we booked this hotel … big deception

easy access, dog friendly

Stayed in July 2022

The floors within the room we not very clean.

The front desk staff went above and beyond!

Stayed in July 2022

Hotel staff was not very friendly upon greeting. The pool and fitness centre were both closed for renovations, and hotel staff said they didn’t get any notice of this. The property wasn’t very clean. There was some pieces of leaves and dirt at the entrance to our room. Full garbage bags were left in the hallway. There were visible crumbs under the bed and sticky spots on the desk, end table and window sill. When speaking to staff about the issues they responded with excuses and no actionable solutions.

The food in the restaurant was good, but very pricey. The bed was comfortable.

Stayed in July 2022

Very nice room, comfy bed and pillows, very clean

Stayed in July 2022

swinging pool and gym was not working nobody ask for any service

Stayed in July 2022

no pool, no sauna, no gym. No notice in advance about ongoing renovations

clean, spacious king room

Stayed in July 2022

First night we came and I was told the room I booked (1 king bed- courtyard) was fully booked and because I had a dog with me there were no other rooms expect for 2 queen bed… which I did not want at all! This issue was resolved as they upgraded me to a 1 king bed drive up suite which is much appreciated and very convenient for moving luggage in the room!

Dog friendly! We stayed here 2 nights in a span of 2 weeks. We didn’t stay long at the hotel (arrived late and left very early). We drove from Toronto and this was a nice rest stop after a 15hr drive. Felt very safe, properly is clean and newly renovated. There are cheaper hotels but this place is worth it!

Stayed in July 2022