It was an incredibly charming town with amazing nature. I’m so glad I didn’t hesitate to go there from Zurich. The hotel owner and staff were very helpful and friendly. They contributed to our plans and gave us great recommendations.

Stayed in April 2025

Nothing.

The hotel is in a perfect location in the center of the town. The owners/staff we super friendly, really doing all they could to make your stay comfortable. There were a small number of park spaces available next to the hotel, or a public car park with many spaces and pretty cheap just 1 minute walk over the bridge. The check in to the room was super fast and the room itself really spacious, traditionally decorated and inviting. There was an Italian/Pizza restaurant on site which was pretty good and the breakfast in the mornings was also nice. There are a number of bars and restaurants within 1/2 minutes walk. There is also a small lift in the hotel, which was really helpful especially having a baby stroller. Would stay again and recommend.

Stayed in January 2025

Nothing.

Everything about this hotel is great, but the biggest contributing factor to our satisfaction is with the level of service and care that we received from the General Manager overseeing his family's property. He (Mathias) is one of the finest hospitality professionals I've met and was unbelievably thoughtful and inclusive with me and my kids. The location for Appenzell is perfect...no noise, easy to walk everywhere, and a beautiful facility from the basement to the top floor.

Stayed in January 2025

There is nothing to dislike.

Hotel Adler and Appenzell was the last leg of our Switzerland journey. From the moment we walked in the door of the Adler Hotel, Mathias made us feel like a friend. He's very good at taking care of the hotel and its customers. We were "lucky" enough to stay in the Broger Suite, which was huge for us. The breakfast was good, the dinner at Little Italy was fantastic; the location, the hotel, the staff, was all top notch. It was a terrific and meaningful end to a great trip to Switzerland. Stay here..... you will love it!

Stayed in October 2024

Staying here was a fantastic experience. We stayed in the Junior Suite with Mountain View, and it was absolutely remarkable what the proprietor has done with this space. Absolutely the most comfortable and adorable small hotel we have stayed in Switzerland!! The roomy suite had views to the local mountain peaks, and was adorned with a large family-style table & chairs, comfortable furniture including a recliner and a couch, a flat-screen TV, and even a piano with busts of Beethoven and Brahms (I think, anyway). Just couldn't have been cozier!! Excellent breakfast. And it was clear the staff are devoted to the comfort and convenience of their guests. Like helping me carry the pizzas from the (excellent) Italian restaurant up to the room the evening my wife wasn't feeling well, Or making a suggestion to visit a local site we weren't even aware of, but turned out to be fantastic. Thank You Thank You Thank You for a moving and memorable stay in your establishment! We hope to be back someday!!

Stayed in September 2024

Loved the location, the history of the building and excellent breakfast!

Stayed in October 2024

Having to leave

The location is at the entrance to the historic part of town. We loved having a bakery and brewery close by. The hotel restaurant has great Italian food. We loved sitting on the hotels terrace and people watching. The room was exactly as described so there were no surprises. The staff is very friendly and quite helpful. If you enjoy the small cities/towns in Switzerland, you know that they all have churches with bells. Some with more than one church wich means more bells. We were never woken up at night with the ringing. There is a COOP grocery store, about a 5 minute walk. The train station is a short 4 minute walk. The scenery from the room is great.

Stayed in October 2024

The manager and staff were very helpful and knowledgeable.

Stayed in October 2024

We loved our time in Appenzell and are very glad we chose the Adler Hotel. The staff members we encountered were wonderfully helpful and kind, the location was ideal and the restaurant was excellent. We hope to return in the future.

Stayed in September 2024

It was a delightful place to stay in every way.

Stayed in October 2024

Parking

The staff, especially Matthew. Location, too

Stayed in October 2024

Nothing of concern

The hotel was central so easy to walk everywhere. Staff were professional and helpful. Room was of adequate size and clean

Stayed in September 2024

Very expensive town, breakfast selections could have been better.

Nice balcony. Close to town square.

Stayed in September 2024

Honestly, nothing!

Firstly, we got upgraded for free!?! What an amazing surprise! Secondly, the place was amazing. The location could not be better, with parking and activities just around the corner. The breakfast was pretty basic but there were some local touches. The room was pretty special, it had a traditional feel, was very clean and comfortable, and it even had a piano. Lastly, big thanks to the staff! They were very accommodation!

Stayed in September 2024

Liked everything

Loved the staff at this hotel. My husband left his backpack at a restaurant one night and the manager insisted we take his car to retrieve it. Breakfast was very nice.

Stayed in September 2024

I was travelling with my sister who was visiting me from Scotland. The hotel proved to be a great success with us both. Being in the centre of Appenzell we had everything on our doorstep. Friendly staff, room/hotel spotlessly clean, and we enjoyed our meal at "Little Italy".

Stayed in October 2024

Everything was great, perfect location, clean room, great bed. Close to the train station and old town. Matthew went above and beyond for us!

Stayed in September 2024

This hotel is centrally located and close to the train station. There is a wonderful Italian Restaurant at the bottom and they also have a take-away menu. Rooms are clean and well appointed. The staff are helpful however Matthew is in another league - he went out of his way to make my stay special and had helpful advice about the local area including hiking tips.

Stayed in September 2024

The bed was comfortable. The room clean. The breakfasts very good with a wide choice of food. The staff were helpful and polite. An excellent location and ideal for transport both by rail and road. Highly recommended.

Stayed in September 2024

I don't really have any downfalls. We truly did enjoy our stay here.

We loved staying at Hotel Adler! The small family that runs this hotel is the absolute nicest and so accommodating. We ended up having to cancel one night of our two night stay and he made to sure make that happen for us. He also spoke excellent English which was nice to have recommendations for around town and the local scene. We did not stay in the actual hotel itself, but rather a few rooms are located in a building across the alleyway. The rooms were brand new and modern. Super clean and a nice bathroom with ease of use of an elevator to get to the 4th floor. The hotels location is perfect for walking around downtown. We ate supper that night there as well and it was delicious Italian food. The breakfast the next morning was a small assortment of cereals, granolas, nuts, yogurts, meats, breads, and drinks. Added bonus was free parking for our car.

Stayed in September 2024

It was warm so we tried sleeping with a window open. The church bells rang every 15 minutes so that didn’t work.

Very nice.

Stayed in September 2024

Can’t think of anything specific.

Location and friendly staff.

Stayed in September 2024

Minor things such as lack of vegetables at breakfast

Magical traditional hotel Staff is extremely kind and helpful, helped us with every question and recommended what to do in town and suggested fabulous hiking trails, made us feel very welcomed. Location is very convenient, by the old town, reachable by car, a short walk distance to the train station Rooms are comfortable and traditionally decorated Elevator for higher floors We enjoyed our stay (easily our favorite hotel of our trip) and highly recommend it Thank you!

Stayed in September 2024

None

Hospitality of the staff - especially the manager !

Stayed in September 2024