It was all really lovely, the lobby and ground floor lounge were a little dated compared to the rest of the hotel but I’m assuming it’s been refurbished step by step with that area last. It was however spotlessly clean and very well presented.

The hotel was really lovely, the staff were amazing, one slightly abrupt gentleman but everyone else were fantastic.

Stayed in February 2025

Very nice hotel, well located with easy access to everything. Large, comfortable, well decorate rooms. Ski storage by ski lift a definite plus.

Stayed in February 2025

The Dining chairs are not comfortable.

The Breakfast is good.

Stayed in February 2025

-

Superb location, comfy suite, friendly staff Great breakfast!

Stayed in August 2024

No coffee and tea in the room and no room service

The hotel is clean and the staff professional family run hotel. Great service and amenities restaurant has excellent food and a lovely outside garden to relax in after a day of trekking in the alps

Stayed in August 2024

Room a little dated. Would be nice to have tea and coffee facilities in the room. Entrance and lobby area, very dated. Like from the 80's!

Breakfast, bed, staff, location, view.

Stayed in July 2024

Loved the stay at Allalin, felt very much welcomed and will return again.

Stayed in April 2024

Very friendly and helpful staff. Breakfast was perfect. Lot of choice!

Stayed in April 2024

Great breakfast. Very comfortable beds. Private Sauna and friendly staff. Great experience in this hotel.

Stayed in October 2023

The check in service could be better with information we asked about - Murmeliweg. We were shown only direction where to go - "right when exiting hotel" - that's it. And we could have been informed a bit better.

Nice view. Nice location.

Stayed in June 2023

Nothing.

Excellent Hotel. Great location - exceptional view from balcony. Variously breakfast. Very kindly and proffesional staff.

Stayed in June 2023

location

Stayed in February 2023

if you’re unlucky your room view isn’t the most romantic…

dog friendly, very clean, and a wonderful breakfast spread

Stayed in February 2023

very clean and spacious rooms, very friendly staff at reception

Stayed in January 2023

Beautiful, spacious and clean room. The beds were comfortable. Breakfast was excellent.

Stayed in January 2023

spa is nice but minimalist and you need to book it

nice middle class hotel free coffee/tea and some small snacks available all day

Stayed in December 2022

Excellent breakfast

Stayed in August 2022

Overall, the hotel is excellent and has a really good price for the quality you receive. However, from the perspective of continuous improvement two recommendations: - For myself it was ok, but my girlfriend preferred a softer mattress and also air conditioning. However, this is of course personally, I like the temperature in the mountains (not too hot, but I agree at some points of the days it was a bit hot in the room, so air conditioning would not be a luxury). Maybe a choice of two different mattresses (one hard and one soft) so each can choose what kind of mattress each one prefers

- Room was excellent, with a lot of space and a very comfortable room (we received an upgrade to a penthouse) - Breakfast was excellent, everything is fresh and a lot of different choices and a very friendly staff - Very nice view of the mountains around us - Helpful and friendly staff (they can give you more information about what to do in the area and also help to carry your luggage from your car) - You can feel the family culture in the hotel, which is very nice, friendly, and motivating - The wifi connection is excellent - Room was cleaned very well every day - Really good price for the quality you receive (room, facilities, services)

Stayed in August 2022

ventilation kitchen system makes a lot of noice

dinner was very good en friendly employees

Stayed in July 2022

The hotel is fine. Not fine as in good or great or excellent but fine as in barely acceptable and a very average, bordering on poor experience. The rooms are fine, sparsely furnished with Ikea style beds and really bad artwork (yes, I know this a subjective comment). Bathrooms were recently renovated and at least clean. Average breakfast, basic continental items. The worst part of the experience were the staff. This is not a great thing to write, especially as it appears that the problems we encountered were with members of the family run business. In particular, one of the head owners/managers was extremely passive aggressive/aggressive and sour and communication from them is non-existent. After discussing an issue with the front desk staff member and confirming a room change after the first night with the new room being blocked for the remaining nights of our stay, the owner decided to then state that that was never agreed to and that no other room was available. Only to then - after expressing how poor their inconsistent communication was - to show us another room as an option. Her demeanour and attitude was absolutely unacceptable and as we pointed out to her, not something that a business owner should be showing to guests. Most all other staff were similarly grumpy, passive aggressive, overbearing or otherwise just ignored us with a cursory glance at most. I do wonder if it is a part of the general psychology/temperament of the extremely small remote community of Saas Fee, but either way not acceptable and left a very poor taste in our mouths. Speaking of taste - we chose to eat dinner in the attached hotel restaurant for the first night - Appalling with a capital A and especially expensive for the poor quality - I joked with my family member at the time that it was the kind of thing that my 7 year old niece might offer up after a first attempt at cooking. Save your money and spend it towards a stay at the Capra which is next door.

We were sold on the idea of a small, family run chalet style hotel in Saas Fee. It appears that it is similar in style to most accommodation options in the village and we picked it as there were only 2 options left at the time of booking. Pictures and other reviews appeared good. However, this wasn't the case and we certainly would never return to this hotel.

Stayed in March 2023

no batteries in the remote control and not supplied when asked; phone broken not fixed even when reported

location, clean

Stayed in March 2023

it was very nicely maintained. wonderful food. great location.

Stayed in January 2023

nothing.

Location, hotel stuff is always friendly, cleanliness is superb.

Stayed in August 2022

There are no comments available for this review

Stayed in April 2025