Preis could be lower

Stayed in April 2023

Near and clean friendly staff

Stayed in April 2023

room was really hot at nighttime

lovely location and decent gym

Stayed in April 2023

Felt surprisingly noisy at 6:30AM

Modern, clean, great breakfast

Stayed in April 2023

room provided was without windows to the outside, no explicit warning given. price too high for a room in a “garage”

location

Stayed in March 2023

There was noise, and we could not sleep well. The communication could have been better, and we only received a notice of possible noise in the property after booking. We wrote to them to ensure we won't get a noisy room. We did not get an answer and had two nights of unrest. When we mentioned it, the staff told us its because we responded through booking.com. It has a beautiful view, and the facility is fine. But I would not recommend this hotel if you are looking for a sleep-in. We felt they don't pay much attention to the needs of the guest.

Nice view a.

Stayed in March 2023

Room was advertised as having a window without direct sunlight, but wasn’t expecting the window to actually not open to the outside - was a window to a gap within the hotel so no fresh air. The “air conditioning” advertised actually wasn’t air conditioning, as confirmed by the concierge, so the room was very stuffy and warm. Not well advertised at all. Maintenance works started at 8:30am most days when we were warned it could be from 9am. Wasn’t aware of maintenance works until booking and was non refundable. Room to bathroom has a see through blacked out window, which is not ideal when staying with friends - wasn’t advertised.

Nice, open and bright hotel, rooms nicely decorated and clean. Bed comfortable and nice features. Good location to the centre.

Stayed in February 2023

Two single for a queen bed

Fitne

Stayed in February 2023

Construction started at around 6:30 with a jackhammer

Stayed in February 2023

extremely loud building work taking place that can be heard all over the hotel. when I questioned this with the staff one particular staff member was extremely smug in saying it’s in your confirmation, yet could not show me where on the website it stated this building work, bit hard to change when you book a non changeable rate and only see the building work once confirmed. they did give me a free upgrade to a higher floor but the tried to charge me for it first, and you could still hear the constant work even on a higher floor. really disappointing stay. very much a cookie cutter style hotel.

good gun and good location

Stayed in January 2023

The room was disappointing. Small, dark, and not comfy at all. The interior design could be much better.

The location is perfect. From Tram Station Kursaal to Bahnhof you only need 5 min.

Stayed in February 2023

no windows to the outside

thé location!

Stayed in November 2022

Very rude reception desk staff, which made the start of my stay very unpleasant. Window views were just of the hotel corridors. Curtains were kept shut throughout the stay, as you can see directly into the room opposite. For the price of the hotel, simple things like toothpaste was not supplied.

Location is 20 minutes walking distance from Bern train station.

Stayed in November 2022

Be wary if you have a standard queen room you will not have any view, and instead you’ll have a very hot room and your window will open up into other hot rooms where people just talk/are loud. In addition to this, the bed was extremely uncomfortable and the pillows are so soft that you’re better off without them.

The reception/entrance area is good and clean. The gym is very good. Location is 5min walk from centre.

Stayed in November 2022

check at 3pm too late and was asked for check in time during reservation

nice property

Stayed in November 2022

It's not that obvious when you book a room that the "no direct sunlight" means that the room's window opens inside the building, so you have view on the elevator (or the other way round ☹) so for 200 CHF you get an aquarium

Breakfast is really good and the staff is nice

Stayed in October 2022

The breakfast is way overpriced. Charging CHF 29 for a buffet that offers nothing out of the ordinary is simply too much.

Very nice room with modern atmosphere

Stayed in October 2022

the stuff were not helpful as they must be

the location

Stayed in October 2022

bathroom no privacy

Stayed in October 2022

The AC was not functioning very well and it was impossible to open a window due to the external noise level. The allocated room was in the "back" of the building, hence from the only window we looked into the back of the "front building" of the hotel - no view at all. The bathroom has only a tinted window towards the bedroom and only blocks out limited light coming from the bathroom, so in order not to disturb and wake up your partner at night, you cannot switch on the bathroom lights. Poor layout design.

The location with excellent in close walking proximity to the historical center of town

Stayed in September 2022

Hotel room had no outside window and hotel has a nightclub on top floor which had a noisy party one night until 5am. Hotel staff were poorly prepared to deal with the noise which made it impossible to sleep.

Good location

Stayed in August 2022

service at restaurant giardino

ambience - staff at breakfast and reception

Stayed in August 2022

Beds could have been more comfortable and the duvet that was provided was like paper and made a lot of rustling sound.

Stayed in August 2022

The stuff not friendly at all, we were treated like we know nothing about hotels, No shower gel so same soap you wash you hand you shower with, rooms very small and window in front of WALL basically window or no window it’s the same No view, very bad breakfast not many chooses, when you book the room that’s only the room rate but + parking if you have car + breakfast ( very expensive ), we were not given the room we booked, be carful their booking it’s not the same as booking.com I don’t recommend this hotel but if you have to then make sure you get room with some view not wall

location one bus stop and you are at the city center or walk 500m

Stayed in August 2022

we stayed in room 445 and 444 and unfortunately there were a party for whole night and sound isolation is not good, so we couldnt sleep whole night and this ruined our stay!

location is great, lobby amazing with nice terrace, rooms modern and staff very kind

Stayed in August 2022