Reviews of Novotel Bern Expo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Am Guisanplatz 2, 3014 Bern, Switzerland
#28 of 44 hotels in Bern
Guests' ChoiceReview Score
Based on 383 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
8.6
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Facilities
8.4
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Staff
8.8
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Value for money
7.9
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Free Wifi
8.4
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Reviewed: February 28, 2025
Nicholas
United Kingdom89 Reviews26 helpful votes9.0“Great hotel outside city centre”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast should be included
Clean and spacious. The beds were comfortable. Although the hotel was not in the city centre, the tram was conveniently located directly outside which arrived every 7 minutes and took 10 minutes to get to the edge of the city centre. Easy.
Stayed in February 2025
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Reviewed: February 16, 2025
Anthony
Luxembourg54 Reviews4 helpful votes8.0“Does the job for a short stay”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Staff were painfully slow at check-in even though we had done the “fast check-in” procedure. Though we did not use them, felt quite cheap to charge extra for toothbrushes and other toiletries where most hotels of this standing have them free of charge in case of need
Very clean, big enough room to accommodate a family of four comfortably
Stayed in February 2025
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Reviewed: January 11, 2025
Sureyya
United Kingdom47 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 7 nights
- • Submitted from a mobile device
The shower and toilet could be better. There needs to be better lighting options. No mini fridge.
Clean spacious welcoming. The water by the lift is an excellent idea.
Stayed in January 2025
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Reviewed: January 2, 2025
Farheen
Netherlands4 Reviews1 helpful vote8.0“I would say hotel was good and stay was good but overall services can be improve with this money”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 2 nights
- • Submitted from a mobile device
I would say food is expensive in hotel and they charge money for room services and reception need to know inform about the services and room was quite for 3 peoples and elevators quite small it’s not wise to spend money with high money could be finds better options around.
I would like the cleanliness of the hotel and easily check in and helpful staff during check in and breakfast good
Stayed in January 2025
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Reviewed: December 31, 2024
Karthikeyan
United Arab Emirates5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 5 nights
- • Submitted from a mobile device
Location was easily accessible and staffs were good
Stayed in December 2024
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Reviewed: December 30, 2024
Abdelkader
United States4 Reviews8.0“Over all very good place to stay in”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Bathroom is separated from the shower room is small for three people
Room clean and small very good breakfast and the most important is public transportation right by the hotel.
Stayed in December 2024
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Reviewed: December 23, 2024
Gopalan
Australia15 Reviews3 helpful votes7.0“Was good. But need improvement in breakfast area.”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was awful. They kept everything since early morning and many things were dried up. Below average service too. We added the breakfast at the last minute and had the worst one. We requested for a spare blanket and we have to go the front desk to collect it. Would have been nicer if they deliver this to our room. Nothing much around the hotel, which is okay.
Sarah the front desk staff was excellent. Room was clean and well maintained. There is a team station right opposite to the hotel.
Stayed in December 2024
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Reviewed: November 4, 2024
Vadym
Ukraine6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Room is quite small for family of 4
Good location, 10 minutes using the tram from train station. Very quite place. The hotel is new and comfortable.
Stayed in November 2024
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Reviewed: November 4, 2024
Habibi
Indonesia17 Reviews2 helpful votes9.0“Complete hotel with friendly & helpful staff”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Spacious room, comfortable bed, friendly & helpful staff, good food, parking lot (extra charge 22 CHF per day). The receptionist helped me bring the extra blanket because I want to use the sofabed (no additional charge). She also offered me a free ticket for the bus or tram. There was also a water dispenser near the elevator for drinking. Very good experience in this hotel.
Stayed in November 2024
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Reviewed: November 3, 2024
Vadym
Ukraine6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Quite small space for a family with 2 kids.
Good location, 10 minutes from centre using tram. Clean and well equipped rooms, very quiet around
Stayed in November 2024
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Reviewed: October 5, 2024
Aslihan
Germany10 Reviews1 helpful vote9.0“Everthing is perfect just airconditioning of room.”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Unfortunately, we experienced an issue with the air conditioning system in our room only. Since the temperature setting was stuck in cooling mode, it was limited to a maximum of 23 degrees and did not heat the room. Our children got cold, and I hope they won’t get sick.
Location and Breakfast are wonderful. Employees are so polite, friendly and helpful. We like so much.
Stayed in October 2024
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Reviewed: September 24, 2024
Omqf
Ireland29 Reviews2 helpful votes8.0“Convenient location, nice room, excellent front-desk staff, but the restaurant wasn't good.”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Sofa Bed
- • Stayed 2 nights
The food in the restaurant... Yikes. So much salad dressing on a salad that it was inedible. Wait staff didn't check in with our table until it was too late to try to remedy. And the restaurant is pricy enough for not great quality. We didn't eat there again.
Room was fine, and location is excellent. The front-desk staff were friendly and helpful and ordered us taxis.
Stayed in September 2024
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Reviewed: September 22, 2024
Kishore
Luxembourg6 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Twin Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Water is spreading all over the bathroom when bath is finished
Bathroom shower is not good need improvement
Stayed in September 2024
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Reviewed: September 22, 2024
Baris
Turkey3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 2 nights
It could be cheaper options compare to booking.com
Its very easy to reach old town
Stayed in July 2024
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Reviewed: September 17, 2024
Gary
Switzerland61 Reviews1 helpful vote7.0“Friendly staff and comfortable”- • Business trip
- • Couple
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
3 ordered dishes were not available! In the end we needed to order something that was not really wanted.
Very friendly staff.
Stayed in September 2024
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Reviewed: September 8, 2024
Luca
Switzerland29 Reviews2 helpful votes8.0Very Good- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Location
Stayed in September 2024
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Reviewed: September 7, 2024
Clare
Luxembourg25 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was a little disappointing and I found morning staff a little cold. The place feels slightly worn, nothing major but just not as fresh as it could have been
Was easy to get to and good sized parking. Checkin staff were friendly and hotel was next to a tram station which was useful
Stayed in August 2024
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Reviewed: August 28, 2024
Ramil
Azerbaijan13 Reviews4 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing. It was wonderful.
The hotel is located 30 minutes walking distance from the city center, however there are tram and bus stations right across the street. If you stay in a hotel as a tourist you can acquire a free travel pass that allows you to use all kinds of public transport during your stay. I did not know that, but the very helpful receptionist informed me and helped to download necessary apps.
Stayed in August 2024
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Reviewed: August 27, 2024
Ykul
Netherlands50 Reviews7 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Typical Novotel experience ) The hotel offers free public transport pass for the stay, and the connection to the center is really fast and easy.
Stayed in July 2024
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Reviewed: August 25, 2024
Srikanth
United Kingdom2 Reviews9.0“Great stay for families!”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast area was cramped to get breakfast. Manager could be softer to tell people how to use the automatic juice machine. But harsh.
Spacious room and Comfort.
Stayed in August 2024
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Reviewed: August 20, 2024
Pui
Hong Kong6 Reviews1 helpful vote8.0“I don’t know the parking area and ask the male staff in the counter. However, he was not helpful and showed unwilling to”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
The male staff was not helpful and poor attitude
Has air conditioning Get drinking water in the corridor
Stayed in August 2024
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Reviewed: August 15, 2024
Velan
Netherlands32 Reviews2 helpful votes9.0“Great hotel, the staff make it extra special!”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
Pillows were a bit soft, but, I guess I could have checked with reception.
Exceptionally friendly and efficient staff…really helpful and pleasant in all interactions. Great location with easy access to the city centre. Charging point for EV vehicle. Water cooler to fill / refill bottles. Proper size extra bed. Great shower facility.
Stayed in August 2024
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Reviewed: August 12, 2024
Kelly
Australia5 Reviews9.0“Excellent accommodation and amazing service. High quality room and comfortable bed.”- • Leisure trip
- • Family with young children
- • Executive Queen Room with Sofa
- • Stayed 1 night
- • Submitted from a mobile device
It’s a bit far from town but an easy tram ride.
Excellent service. High quality room.
Stayed in August 2024
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Reviewed: August 12, 2024
Denis
France23 Reviews3 helpful votes9.0“A great stay in a very beautiful city.”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Sofa Bed
- • Stayed 2 nights
The elevators were a bit slow (eventually one has to wait a lot, and, more than once, we gave up on waiting and went down the stairs - but we were on the third floor). Sometimes the reception was a bit too full.
Th room was quite nice, modern and clean. The staff was quite welcoming and helped. The location, specially with the card to go around the city without having to pay, was great.
Stayed in August 2024
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