Via S. Balestra 19, 6900 Lugano, Switzerland
#38 of 46 hotels in Lugano
Guests' ChoiceBased on 101 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.6
Facilities
7.3
Staff
8.3
Value for money
7.6
Free Wifi
7.1
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End of dialog contentReviewed: March 28, 2025
Timokratis
GreeceHard to communicate with the personnel, since they don''t speak English at all. Unless you speak Italian you are lost. VERY warm room, nobody could tell me how to turn off the heaters. Small single beds. Poor breakfast.
Very clean, Very quiet, very polite, ideally located next to the city center and the university, restaurants literally a 2 minutes walk.
Stayed in March 2025
Reviewed: December 21, 2024
Simon
SwitzerlandThe room is small.
Everything was fine for a short business stay. The staff is friendly, the room is clean, everything you need is provided, and the breakfast is good enough to start the day. Price-wise it is also a good deal.
Stayed in November 2024
Reviewed: December 2, 2024
Khaled
TunisiaThe entry of the parking was difficult to found.
Location perfect.
Stayed in November 2024
Reviewed: October 26, 2024
Shailendra
IndiaFar from station
Breakfast , staff
Stayed in October 2024
Reviewed: October 9, 2024
Chris
GermanyJust one night, it was all good, and night time check in was easy
Nice breakfast
Stayed in September 2024
Reviewed: October 6, 2024
Aynur
AzerbaijanThe reception closes at 8 pm. And the breakfast could be improved.
The location is very good, central, the lake, the city center & etc are all in a 5-10 min walking distance. The rooms were clean and comfortable. The staff was very kind and helpful, explained every detail to assist us in planning our trip.
Stayed in July 2024
Reviewed: August 5, 2024
Svitlana
UkraineIt would be great to have a small refrigerator in the room.
Good location, comfortable room, nice personnel, willing to help.
Stayed in August 2024
Reviewed: August 3, 2024
C
SwitzerlandNot that I didn’t like but one of the days the room wasn’t done. No big deal though :) I was more put off by how hot it was at breakfast, definitely no air con down there!
Well located, everything is easy. Clean and air con works well. Brekkie is simple but good. Staff is friendly. This was my second time in the hotel.
Stayed in August 2024
Reviewed: August 1, 2024
Gearoid
SwitzerlandGreat staff and service
Stayed in July 2024
Reviewed: July 29, 2024
Jasmine
Australiathe bed sheets are not clean. Wifi super weak and the room location makes the usual phone signal weak too, I cannot access videos and messages normally, which is really affecting my experience. The staffs' english level might need an improvement as well, as when i asked for city pass & enquire about which zones the pass covers, they cannot understand my question. -Ah yes and the travel pass is not offered readily, u have to ask for it (which is a bizzare coz it was self check-in, meaning that I can only ask the reception for the pass when i checked out......).
Breakfast was ok, the staff specially brought me hot milk when i wanted to make coffee latte out of a shot of espresso. Room feel safe and had a good enough sleep.
Stayed in July 2024
Reviewed: July 29, 2024
Omphile
SwitzerlandNo one available in the evening to help if needed; none of the 4 wifi codes we received worked on any of our devices sadly; needed an extra pillow i had requested but it was not placed in rooms and after checking in and noticing, there was no one to ask for the extra pillow. I requested from the cleaning staff in the morning and they helped, but it would have been nice to have from first night.
Staff friendly, including the cleaning staff who keep the rooms looking great.
Stayed in July 2024
Reviewed: July 28, 2024
Dimitra
GreeceThe place looked like a goat, as you couldn’t see anybody
Nothing special, common hotel room.
Stayed in July 2024
Reviewed: July 1, 2024
Stanislav
NetherlandsNo fridge in the room.
Acceptable price. Possibility to park the car.
Stayed in June 2024
Reviewed: June 30, 2024
Stuart
FranceNo reception staff in the afternoon when we checked in, but a lock box to get the key worked well Wi-Fi was not able to log in and be aware parking is unsecured and you have to pay
Bed was comfortable and powerful shower
Stayed in June 2024
Reviewed: March 18, 2024
Hady
EgyptThe only thing that I dislike in this hotel is the limited time of the reception until 12 pm.
All is well organized even we arrive after the reception leave, and the hotel was closed but the keys was in a safe with a code send to us and enter from the night door
Stayed in March 2024
Reviewed: February 22, 2024
Enrico
ItalyVery well organized place
Stayed in February 2024
Reviewed: November 30, 2023
Ahmad
LebanonNo 24hr rcepetion
Good Room
Stayed in November 2023
Reviewed: October 12, 2023
Mila
BulgariaThere was a strange smell most of the time, I assume it is a result of a detergent used
The location is good, a nice walk to the historical center and very close to the lake side.
Stayed in September 2023
Reviewed: August 13, 2023
Phillip
MalaysiaWe had arrived at the hotel before 6pm and expected check-in by staff as stated in the website. Instead we had to do it ourselves with key and code provided outside hotel door. A bit confused with the process initially but we understood soon enough.
Breakfast was excellent with good spread - one of highlights of our stay. The room was comfortable with air-conditioning, which is much welcome for the hot summer days.
Stayed in August 2023
Reviewed: August 10, 2023
Patty
United KingdomNice hotel, about 10 minutes from the station, decent breakfast.
Stayed in August 2023
Reviewed: August 4, 2023
Indrajeet
United KingdomA bit pricey!! You pay a little more than you get
Located at the centre!! Good option for one night stay!! Breakfast was good!!
Stayed in July 2023
Reviewed: August 1, 2023
Andreeaand
RomaniaThe breakfast was a bit poor. Reception was not 24/7.
The position was close to the park and 5min from the bus station that takes you to the train station. The staff was nice, the room clean and modern. TV had international programs.
Stayed in August 2023
Reviewed: July 30, 2023
Denise
ItalyClean and close to my work
Stayed in July 2023
Reviewed: July 11, 2023
Fikri
TurkeyA couple of minutes walking distance from the lake. Great location. The room & bathroom were clean. The air conditioning was perfect. The bed and the pillows were extremely comfy. Electronic rolling shutters were my best if you would like to sleep in the dark.
Stayed in July 2023
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