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  5. Reviews of Hotel Ceresio

Reviews of Hotel Ceresio This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via S. Balestra 19, 6900 Lugano, Switzerland

#38 of 46 hotels in Lugano

Guests' Choice

Review Score

Based on 101 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.6

  • Facilities

    7.3

  • Staff

    8.3

  • Value for money

    7.6

  • Free Wifi

    7.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2025

    8.0
    They could do better with a little more effort
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard to communicate with the personnel, since they don''t speak English at all. Unless you speak Italian you are lost. VERY warm room, nobody could tell me how to turn off the heaters. Small single beds. Poor breakfast.

    Very clean, Very quiet, very polite, ideally located next to the city center and the university, restaurants literally a 2 minutes walk.

    Stayed in March 2025

  • Reviewed: December 21, 2024

    8.0
    Good for a short business stay.
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room is small.

    Everything was fine for a short business stay. The staff is friendly, the room is clean, everything you need is provided, and the breakfast is good enough to start the day. Price-wise it is also a good deal.

    Stayed in November 2024

  • Reviewed: December 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The entry of the parking was difficult to found.

    Location perfect.

    Stayed in November 2024

  • Reviewed: October 26, 2024

    9.0
    Value for money
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Far from station

    Breakfast , staff

    Stayed in October 2024

  • Reviewed: October 9, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Just one night, it was all good, and night time check in was easy

    Nice breakfast

    Stayed in September 2024

  • Reviewed: October 6, 2024

    8.0
    Enjoyed our stay in Lugano
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    The reception closes at 8 pm. And the breakfast could be improved.

    The location is very good, central, the lake, the city center & etc are all in a 5-10 min walking distance. The rooms were clean and comfortable. The staff was very kind and helpful, explained every detail to assist us in planning our trip.

    Stayed in July 2024

  • Reviewed: August 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It would be great to have a small refrigerator in the room.

    Good location, comfortable room, nice personnel, willing to help.

    Stayed in August 2024

  • Reviewed: August 3, 2024

    8.0
    Well located and clean
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Not that I didn’t like but one of the days the room wasn’t done. No big deal though :) I was more put off by how hot it was at breakfast, definitely no air con down there!

    Well located, everything is easy. Clean and air con works well. Brekkie is simple but good. Staff is friendly. This was my second time in the hotel.

    Stayed in August 2024

  • Reviewed: August 1, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great staff and service

    Stayed in July 2024

  • Reviewed: July 29, 2024

    6.0
    Enough for an overal night stay but definately need so much of improvements
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    the bed sheets are not clean. Wifi super weak and the room location makes the usual phone signal weak too, I cannot access videos and messages normally, which is really affecting my experience. The staffs' english level might need an improvement as well, as when i asked for city pass & enquire about which zones the pass covers, they cannot understand my question. -Ah yes and the travel pass is not offered readily, u have to ask for it (which is a bizzare coz it was self check-in, meaning that I can only ask the reception for the pass when i checked out......).

    Breakfast was ok, the staff specially brought me hot milk when i wanted to make coffee latte out of a shot of espresso. Room feel safe and had a good enough sleep.

    Stayed in July 2024

  • Reviewed: July 29, 2024

    7.0
    Great location
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    No one available in the evening to help if needed; none of the 4 wifi codes we received worked on any of our devices sadly; needed an extra pillow i had requested but it was not placed in rooms and after checking in and noticing, there was no one to ask for the extra pillow. I requested from the cleaning staff in the morning and they helped, but it would have been nice to have from first night.

    Staff friendly, including the cleaning staff who keep the rooms looking great.

    Stayed in July 2024

  • Reviewed: July 28, 2024

    7.0
    Normal hotel, don’t expect too much but for a night it’s fine
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The place looked like a goat, as you couldn’t see anybody

    Nothing special, common hotel room.

    Stayed in July 2024

  • Reviewed: July 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No fridge in the room.

    Acceptable price. Possibility to park the car.

    Stayed in June 2024

  • Reviewed: June 30, 2024

    6.0
    Basic hotel and basic breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No reception staff in the afternoon when we checked in, but a lock box to get the key worked well Wi-Fi was not able to log in and be aware parking is unsecured and you have to pay

    Bed was comfortable and powerful shower

    Stayed in June 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night

    The only thing that I dislike in this hotel is the limited time of the reception until 12 pm.

    All is well organized even we arrive after the reception leave, and the hotel was closed but the keys was in a safe with a code send to us and enter from the night door

    Stayed in March 2024

  • Reviewed: February 22, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very well organized place

    Stayed in February 2024

  • Reviewed: November 30, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No 24hr rcepetion

    Good Room

    Stayed in November 2023

  • Reviewed: October 12, 2023

    8.0
    Nice location to explore Lugano walking
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    There was a strange smell most of the time, I assume it is a result of a detergent used

    The location is good, a nice walk to the historical center and very close to the lake side.

    Stayed in September 2023

  • Reviewed: August 13, 2023

    7.0
    A pleasant stay.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    We had arrived at the hotel before 6pm and expected check-in by staff as stated in the website. Instead we had to do it ourselves with key and code provided outside hotel door. A bit confused with the process initially but we understood soon enough.

    Breakfast was excellent with good spread - one of highlights of our stay. The room was comfortable with air-conditioning, which is much welcome for the hot summer days.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    8.0
    Decent and clean hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice hotel, about 10 minutes from the station, decent breakfast.

    Stayed in August 2023

  • Reviewed: August 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit pricey!! You pay a little more than you get

    Located at the centre!! Good option for one night stay!! Breakfast was good!!

    Stayed in July 2023

  • Reviewed: August 1, 2023

    8.0
    Super nice
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was a bit poor. Reception was not 24/7.

    The position was close to the park and 5min from the bus station that takes you to the train station. The staff was nice, the room clean and modern. TV had international programs.

    Stayed in August 2023

  • Reviewed: July 30, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and close to my work

    Stayed in July 2023

  • Reviewed: July 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A couple of minutes walking distance from the lake. Great location. The room & bathroom were clean. The air conditioning was perfect. The bed and the pillows were extremely comfy. Electronic rolling shutters were my best if you would like to sleep in the dark.

    Stayed in July 2023

Showing 1 - 25

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