Aeussere Dorfstrasse 19, 3718 Kandersteg, Switzerland
#27 of 50 hotels in Kandersteg
Guests' ChoiceBased on 227 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.5
Staff
9.1
Value for money
8.1
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 19, 2025
Lillian
South AfricaIt was absolutely perfect, I loved everything.
Everything
Stayed in March 2025
Reviewed: March 18, 2025
Eakk
Thailand-
Great Location
Stayed in March 2025
Reviewed: February 6, 2025
Eugenia
SwitzerlandPoor breakfast, to be paid apart chf 19 each Meal at the restaurant good but too expensive. I would have loved to have a kettle in the room
Location SPA, but the pool was not opened
Stayed in February 2025
Reviewed: February 2, 2025
Danika
SwitzerlandLovely hotel with a great pool
Stayed in November 2024
Reviewed: January 19, 2025
Leon
SwitzerlandBreakfast okay but nothing special
Staff was very nice, whirlpool and location was brilliant. All in all we had a great experience
Stayed in January 2025
Reviewed: December 19, 2024
Karl
Germany---
Great room, great view, great service!
Stayed in October 2024
Reviewed: November 23, 2024
Katharine
United KingdomTurning into the corridor to the rooms after stepping out of the lift, you had to take a couple of steps before the light automatically turned on - very nerve-wracking the first time as it was impossible to see if there was a step. Luckily someone else came up the stairs who knew that there was no step in the corridor. Please note that I cannot remember which floor this was and it may not be true for all floors.
Location - easy walk from the station and to local restaurants. Would have had a nice view if the clouds had not been so low. The room and bathroom were clean and comfortable. I didn't have breakfast and I chose to eat elsewhere for dinner, so I cannot comment on the food. I'd stay again and hope for better weather.
Stayed in October 2024
Reviewed: October 21, 2024
Aliaksei
BelarusGood location near the funicular. The rooms are quite old, and the floors creak a lot. The view from the balcony is great. Parking is free. Loved having a jacuzzi in the room, it was perfect for relaxing after a hike.
Stayed in September 2024
Reviewed: October 4, 2024
Larissa
AustraliaNo kettle, microwave or any dinnerware/utensils (beyond wine glasses). The outdoor pool was closed.
The rolling out spa-bath, view from our balcony, hotel pool and the hotel breakfast were all highlights. There was a small bar fridge in our room. Great location for the Oeschinensee cable car and hike.
Stayed in September 2024
Reviewed: September 25, 2024
Vanessa
United StatesThe whole experience was very nice. The staff was very friendly, the room was very cozy and the breakfast was great & with a lot of options! I would definitely recommend to people, and would stay there again! The view from my room was also insane, it made every penny I spent worth it!
Stayed in September 2024
Reviewed: September 24, 2024
Sungmyung
South Koreanothing.
Reasonable price compared to other hotels, perfect location from the train station, spacious room, and commanding good view.
Stayed in September 2024
Reviewed: September 17, 2024
Iftekhar
BangladeshNo complain.
The area was nice and calm unlike some other busy and popular places. The staff was nice and helpful to provide important information. The food was also good from the hotel restaurant..
Stayed in July 2024
Reviewed: September 3, 2024
Ying
TaiwanNothing!
Everything!
Stayed in August 2024
Reviewed: August 30, 2024
Ryan
United KingdomNothing
One of the best hotel experiences I’ve ever had From the staff at check in (wish we’d got his name) to the lovely room and even better views, would happily stay again when in Kandersteg
Stayed in August 2024
Reviewed: August 27, 2024
Attila
GermanyOld noisy bed
Environment was wonderful
Stayed in August 2024
Reviewed: August 22, 2024
Soraya
NetherlandsWe barely had hot water and there is no air conditioning
Location and view on the mountains.
Stayed in August 2024
Reviewed: August 18, 2024
Catherine
United StatesI didn’t love that there was no fan in the room - it gets sun all day and it was really hot. 🥵 That was the only thing I didn’t like.
Super cute place! We had a wonderful view from the balcony, and the staff was excellent. The restaurant was good and they put up with playing cards for a few hours.
Stayed in August 2024
Reviewed: August 18, 2024
Douglas
United Statesexceptional comfort and location
Stayed in August 2024
Reviewed: August 17, 2024
Carmela
United StatesThin walls
The hotel was a 5 min walk from Kandersteg station which made it convenient for us since we took the train to/from Zurich. It was also a 10-12 min walk to the gondola that took you to lake Oeschinensee. It was more like a small apartment with a kitchen inside, which we loved. The grocery store was right across the street. It saved us a lot of money cooking our own meals and we enjoyed eating on the balcony with the mountain and river view. However, the walls are very thin and they didn’t provide any toiletries besides the soap/ shampoo. I would book this hotel again. It was clean, location convenient, and the view was absolutely beautiful!
Stayed in August 2024
Reviewed: August 15, 2024
James
United StatesBreakfast was not included with my booking.
Josephine, at the reception counter, was very friendly, informative, helpful, understanding and highly professional! The view from my balcony was breathtaking! My room was spacious, modern, comfortable and quiet!
Stayed in August 2024
Reviewed: August 12, 2024
Julia
New ZealandComfortable and excellent location
Stayed in August 2024
Reviewed: August 9, 2024
Giedre
SwitzerlandGreat location, the rooms with the jacuzzi tub that slides into the balcony are really unique!
Stayed in July 2024
Reviewed: August 5, 2024
Elmarie
IrelandDinnwr service was slow and we missed our sauna slot as a result.
The jacuzzi that moves 😀
Stayed in August 2024
Reviewed: August 4, 2024
Caroline
United KingdomThis is the place to stay if you want something a bit special - the rooms have a jacuzzi that slides out from the bathroom onto the balcony at the press of a button! The whole room was great and the staff were very friendly. We had a great meal in the restaurant too.
Stayed in July 2024
Graskop, South Africa
Yiwu, China
Afitos, Greece
Miami Beach, US
Seminyak, Indonesia
Beijing, China
Cavtat, Croatia
Winchester, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content