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Reviews of Crowne Plaza Zürich by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Badenerstrasse 420, Aussersihl, 8040 Zurich, Switzerland

#102 of 125 hotels in Zurich

Guests' Choice

Review Score

Based on 2142 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.0

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.5

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 9, 2025

    9.0
    Great stay and value for money
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    Kind staff and reasonable price

    Stayed in April 2025

  • Reviewed: April 9, 2025

    7.0
    Will definitely return next time in Zurich.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Twin beds was a bit tight

    Great location and amazing facilities (gym and spa) - easy to explore Zurich with a tram stop very close.

    Stayed in January 2025

  • Reviewed: April 5, 2025

    8.0
    Very pleasant stay
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 4 nights

    The room could have been a little bigger, however I only paid for a standard room, and it was of the advertised size.

    Full English, good quality buffet breakfast Whilst the hotel is located about 1.8km from the city centre, there is a choice of frequent and punctual public transport connections within 200m walking distance of the property, both tram and trolley-bus, which facilitate hassle-free access to all corners of Zurich. Clean and comfortable room. Because I made it clear that I was on a business trip, I was given a quiet room with views overlooking the hotel gardens and city. The dinner menu in the restaurant was excellent and the food was reasonably-priced and delicious.

    Stayed in April 2025

  • Reviewed: March 29, 2025

    8.0
    Reasonably priced business hotel
    • Business trip
    • Couple
    • Premium Queen Room
    • Stayed 3 nights

    In room dining was quite limited, especially after hours.

    Good business hotel with an excellent gym attached to it and easily accessible by public transport. Room was clean and quiet.

    Stayed in March 2025

  • Reviewed: March 22, 2025

    8.0
    A very pleasant comfortable stay
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness, staff and having the pool

    Stayed in March 2025

  • Reviewed: March 22, 2025

    9.0
    Nice family vacation
    • Leisure trip
    • Family with young children
    • Premium Queen Room
    • Stayed 5 nights

    Breakfast was amazing, everything was perfect. The only think that is takes around 8 stops to go old town.

    Stayed in March 2025

  • Reviewed: March 21, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 3 nights

    facility like gem

    the staff is help full-the location is far from the central

    Stayed in February 2025

  • Reviewed: March 3, 2025

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 3 nights

    Not so many restaurants close.

    Excellent breakfast, Extremely nice fitness facility

    Stayed in January 2025

  • Reviewed: March 2, 2025

    8.0
    Enjoyable stay thanks
    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom door would not close properly; lighting in the room was poor; shower pressure was very poor and temperature fluctuated (room 2227);

    Easy to find, clean, helpful staff

    Stayed in March 2025

  • Reviewed: February 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The gym. Best hotel gym ever. The spa is also great :)

    Stayed in February 2025

  • Reviewed: February 20, 2025

    9.0
    Wonderful
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Overall, my stay was good, but I noticed a couple of issues in the room. When I first entered, there was a strange smell, and the curtains didn’t seem very clean. Aside from that, everything else was fine.

    From the moment I arrived, my experience at this hotel was outstanding. The front desk staff welcomed me warmly and had my room ready even before my expected arrival time, which was a pleasant surprise. The communication throughout my stay was excellent, making everything seamless and stress-free. The hotel itself was peaceful and well-maintained, providing the perfect environment to relax. I truly appreciated the attention to detail and the high level of service. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and hassle-free experience.

    Stayed in February 2025

  • Reviewed: February 16, 2025

    8.0
    overall I would recommend , good price, facilities, and location
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to pay deposit incase of any damage , although you do get it back . Make sure you take photos of any damage you notice and report to reception as soon as you get there .

    Good location, easy get on tram to get to central . Spa was lovely, and staff were helpful

    Stayed in February 2025

  • Reviewed: February 11, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 2 nights

    This time the staff that control the entrance to the breakfast area was really rude

    I love this hotel, it offers nice installations and access to spa (sauna, swimming pool)

    Stayed in February 2025

  • Reviewed: February 11, 2025

    8.0
    Great to disconnect from work.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This last time I went, the only thing I didn't like was that the girl who cheek in me in was a bit rude.

    I really like this hotel because of the facilities it has, and it is always clean. The kitchen staff was very nice, the breakfast chef was very attentive and nice.

    Stayed in February 2025

  • Reviewed: February 10, 2025

    9.0
    Lovely hotel with parking and friendly staff, exceptional breakfast!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Lovely hotel with great staff and comfy beds, hotel provides parking and is approx 10-15 mins away on tram from centre. Bar was nice with good variety of drinks, breakfast was one of the best I've had. Really nice relaxing setting also.

    Stayed in February 2025

  • Reviewed: February 9, 2025

    7.0
    Poor experience
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Attitude of the receptionist at the time of check out who I was told was a trainee. She did not know how to speak to the customer as she alleged that my breakfast was not included in the price. After a while her colleague came in that she had opened a wrong room with a different customer. She did not have any decency to say sorry even right at the end to me. I will not recommend to anyone to book this hotel. The whole experience was awful right from the start as we booked our room with 2 single beds, but when we went into our room, we found it was double bed. After a hectic journey, this was the last thing to do to change the room

    Breakfast was good

    Stayed in February 2025

  • Reviewed: February 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fridge dont have in room, which is for me important.

    The bed was so comfortable :) It was cleaned the room.

    Stayed in February 2025

  • Reviewed: February 9, 2025

    8.0
    Wonderful.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness is top notch. Staff very friendly especially Chronis at the reception.

    Stayed in February 2025

  • Reviewed: February 4, 2025

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Every thing was nice but the construction around so noisy around the hotel specially morning time Staffs so good and friendly

    Stayed in January 2025

  • Reviewed: January 22, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I paid three nights, but for emergency, I stayed only one night and asked them to return the remaining amount they refused So I will be in Zurich next week and I may stay in the same hotel so can you take care of this issue

    Stayed in December 2024

  • Reviewed: January 21, 2025

    7.0
    Clean & average stay
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No mini- fridge or coffee machine in the room

    It was near the city

    Stayed in January 2025

  • Reviewed: January 18, 2025

    7.0
    Great gym and spa facilities made an enjoyable stay at this hotel
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel rooms are very dated and small

    The great Holmes Place gym in the basement of this hotel made our stay at this hotel, great range of equipment, pool and spa facilities. The restaurant was good.

    Stayed in January 2025

  • Reviewed: January 11, 2025

    9.0
    I recommend 💯...
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I just felt like the room was a bit small, we didn't have enough space for our luggages ... (My impression).

    The staff was so kind, we arrived before our check-in time and they let us use our room since it was ready. We were celebrating my child's birthday... They gave us vouchers for free drinks (very generous from them). There's jacuzzi and spa so it's always nice after a long day in Zurich. From the railway station you can take the tram way number 2 or 3.. then walk only 2/3 mins. There's a free gym area.

    Stayed in January 2025

  • Reviewed: January 10, 2025

    8.0
    Good functional hotel booked online when flight got cancelled because of snow.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    Carpets in our two rooms in need of being replaced.

    Easy online booking, when flight got cancelled due to snow. Breakfast better than expected. Functional hotel, did not get a chance to use extra facilities - which looked inviting.

    Stayed in January 2025

Showing 1 - 25

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