we were given a room at ground floor near the lobby and we didn't sleep all night because of the noises coming from the lobby... noise isolation is terrible in the rooms! it was a very bad experience! in my opinion, a hotel doesn't deserve a good rating if it cannot provide a decent sleep for its guests.

breakfast is good, location is excellent

Stayed in February 2023

room was so small - felt like a cupboard

location

Stayed in December 2022

Quite small for the price, bed not so comfortable, forced to close the curtains in the bedroom before taking the shower cause visible from the building in front

Well located, easy check in and check out, nice personal

Stayed in January 2023

We made a reservation for 2 nights through booking.com and then asked at the front desk to extend it for 2 more nights. - They charged us a higher price than the one they had on booking.com at the moment. - We asked for breakfast included and payed cash upfront, but at the checkout they charged us extra for breakfast ( around 25 CHF / person / day) - apparently they hadn't included breakfast as told. - 1st extra day, 20 mins before the end of breakfast time, there was NOTHING to eat, we just had a coffee and they wanted to charge 25 CHF / person for that...thankfully they didn't.. - not so clean, - avoid booking anything at the front desk... - 1st night we arrived we asked for any suggestions for dinner, they just told us which area to walk through , they wouldn't suggest a place, and told us we would probably need a reservation in advance (not really helpful) - they do not help with the bags

Nice location

Stayed in January 2023

the room was so cold and the breakfast is really bad

Stayed in January 2023

Pillows could be better

Cosy Nice and clean bathroom Good location

Stayed in January 2023

not enough space - no wardrobe !

location - staff - cleanliness

Stayed in January 2023

No rinse

The accommodation is very good and close to everything

Stayed in January 2023

The management has a major attitude problem. We are never the confrontational type, but this hotel really did push our buttons. Firstly, we needed to change our reservation and bring it one day forward, I checked if they had an availability online and they did, I contacted them online to ask if I could pay the difference in the fare to change my reservation, to which they refused claiming it was a non refundable reservation. I contacted booking.com representative who eventually told me that basically there is nothing he can do if the hotel insists because I already paid for my stay. I had to call the hotel again and asked them to write me an email confirming that they would not change my reservation and that it would be non refundable. Eventually they agreed to change my reservation after a few email exchanges. Secondly, we booked for two nights, due to unrelated event we couldn’t arrive the first night and arrived the morning of the second day. Upon our arrival, the reception informed us that we needed to wait until 3pm for the check in, I told her that I paid for the previous night and asked if we could check in immediately, she said that was not possible, she put me on the phone to her manager and his exact words were “what is it that you don’t understand, you need to wait until 3pm”, I argued that if they sold my room then I should get a refund and of course they didn’t agree and provided me with a room immediately after that. If they had an available room, why would they say I needed to wait in the first place. All in all, the customer care level amongst the management definitely needs to improve.

Stayed in January 2023

After Check in the Room promised wasn’t given So tidy room that one can get struck between Wall and bed. As distance between wall and Bed was 4-5 Inches Lighting was poor Outside view was shabby from Room Heating wasn’t good and first Hotel in which no phone no room service Very sad experience

Stayed in January 2023

The room is very small. We have 2 big luggage, cant open it both at the same time. Cleanliness must be improved. Air circulation is good. You can open the window for fresh air. The pillow is so squishy, seemed like not a quality pillow.

Location is good, located at old town. You can find food just a few step. Near zurich main station 5mins walk

Stayed in December 2022

Price - but that is Zurich, I guess!

Location- walk from train station. close to city. restaurants nearby.

Stayed in December 2022

The bed was rock hard. The pillow was too soft - absolutely no support and comforter really thin. It was really uncomfortable taken in total. A second pillow would have been very welcome. The check in process was confused. I emailed upon booking (months in advance) to let the hotel know I would be arriving very late. They told me to go to the Best Western to get my keys. The day before I travelled I reached out again to remind and confirm about my late arrival; the person who responded confirmed key pick up at the BW. When I arrived, the BW night receptionist did not have my keys and sent me next door to Hotel Felix, insisting there was a night person there, although I had been told otherwise. So, I went, whereupon it transpired the hotel DID have my keys at reception. I asked the next day about the confusion and it turns out that was the last night they would have someone at reception overnight- but they had told me differently!! I don’t understand why this was so difficult to communicate?? I’d be more forgiving if the airline hadn’t caused a three hour delay and lost my luggage to boot - no one needs to deal with this confusion over keys on top of everything else at 2:00 am in the morning!

The lady at the reception desk was very helpful - though the help I required was out of her control, but she tried her absolute best. Many thanks! Shower was also pretty mag.

Stayed in December 2022

The size of the rooms

The hotel is a small boutique style property, nicely refurbished, cosy and comfortable, but the rooms are tiny. The staff were wonderful, especially Fatima who was charming and very attentive.

Stayed in November 2022

I booked a room at Hotel Felix but at the check in they told me that Hotel Felix is fully booked and that they booked me in another of their hotels.

Stayed in November 2022

* No tissue box in room * No complimentary water * No ear cottons * Strange weird smell in the room * No phone in the room to call (the reception / room service) ! * No single double size blanket on the bed (they put 2 separate blankets) * No bell-boy to take the languages from the car, you should take them by yourself to the room (so bothersome if you have many or heavy bags) ! * They don’t provide slippers * The hand soup they provided has bad smell (Should be changed) ! * Toilets has foul smell ! * Bed Pillows are not comfortable at all ! * Mattress is very hard * Blanket has foul smell * AC is not cooling the room (Room temperature is 26.5 C) !! We couldn’t sleep in the room !!!! * Lobby closes @ 10 pm !!!! So no receptionist after 10 pm !!!!!! * Wifi is very slow ! * Worst Breakfast (no varieties, no help from the staff) * Their garage fits for only one car ! And it is very small !!!! actually is a storage room but were made as a parking garage ! and they charge 30 CHF for it ! It is a joke ! moreover if you want to park @ evening time you need to open the garage door by yourself from inside, and then return back to the hotel from the front door (not the back door) (as they don’t provide you with a backdoor key) ! so frustrating ! * Expensive compared to the service it provides

* Nothing ! * Free complimentary Coffee machine in the lobby !

Stayed in August 2022

Sadly I was given a disabled room on the ground floor. When I had a shower the whole bathroom was flodded. They were no hangers in the bathroom for my towels. As the room was on the ground floor it was extremly noisy too. There are no curtaines on the window apart from the black out curtains which I had to keep closed so nobody could see in my room.

Nice and modern Hotel with good and central location. Lots of Bars, Restaurants and Coffee Shops around. Breakfast good value for money.

Stayed in November 2022

extremely expensive for a basic room. bathroom small and shower very simple (wetting entire bathroom). room very warm and could not reduce temperature. no cupboard

comfortable bed, quiet, central

Stayed in October 2022

the photos did not exactly match with the reality

clean and comfortable

Stayed in October 2022

We went to checkin at 3PM sharp but the room was not ready. We had to wait half an hour to check in the room. Then the access cards were programmed to the wrong floor. We had stuck at the wrong floor wait the staff to reprogram the cards at least 10 minutes with our luggages. We are not the picky persons but these things are too much for us. All mistakes should not be happened with this kind of hotel in Switzerland.

Stayed in October 2022

Rooms not sound proof. Noise from neighboring rooms could be heard. This was disturbing. Cups for making tea not practical. They need to keep better cups with side handles.

Central location

Stayed in October 2022

The size, can barely place two big opened up luggage

The location, the bed and the cleanliness

Stayed in October 2022

overpriced for the size of room and amenities.

clean and friendly staff.

Stayed in September 2022

Pillows were too soft and flat. Thin walls between the rooms. The wifi is not secured, without password at all (can be a potential cyber threat for the hotel guests). In the check-in there was a requirement to fill credit card information, even for a prepaid stay.

A great location, near the central train station (Zurich HB). There is a fridge in the room. The staff is very nice and kind. The room is small but clean

Stayed in October 2022

A bit to thin walls between the rooms as well as to the hall way. Too expensive breakfast buffet.

Great location of the hotel and convenient room. Lovely with a fridge to store some food.

Stayed in October 2022